Customer care coordinator Work, Jobs in Rhuthun, Den (with Salaries)

Customer Care Coordinator
Castle Green Homes —St. Asaph
- Full-time
- Microsoft Word
- Microsoft Outlook
- Front desk
- Life insurance
Quick apply
23h
Transport, Sales & Customer Service Coordinator
Dandys Chester Limited —Chester
- £29,000 - £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Computer skills
- Free parking
- Employee discount
Quick apply
10d
Service Coordinator
Fixed 365 ltd —Rhuddlan
- £29,000 a year
- Full-time
- Computer literacy
- Analysis skills
- In-person
Quick apply
4d
Healthcare receptionist and administrative co-ordinator (Orthodontics / Dental)
Greenacre Orthodontics —Deeside
- From £12.78 an hour
- Part-time
- In-person
- Communication skills
- Office experience
- Free parking
Quick apply
Knowledge Coordinator
Serco Group —Liverpool
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
Neighbourhood & Communities Coordinator
Regenda Group —Liverpool
- £29,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Coordinator
Uniserve (U K) Ltd —Liverpool
- Part-time
- Referral programme
Quick apply

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customer care coordinator jobs near rhuthun, den

Customer Care Coordinator

Castle Green Homes -
St. Asaph

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Job details

Permanent | Full-time
23 hours ago

Benefits

Company pension
Company events
Private medical insurance
Life insurance
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Front desk
Customer interaction
Communication skills
A Level

Full job description

Job Specification: Customer Care Coordinator

Position: Customer Care Coordinator

Job Description:

As a Customer Care Coordinator at Castle Green Homes, you will play a vital role in ensuring the seamless management of the Willow portal and providing outstanding support to the Customer Care team. Your primary responsibilities will revolve around responding to customer repair requests and inquiries promptly, contributing to enhancing the overall customer journey and maintaining the company's high NHBC rating. Additionally, you will be involved in developing reporting systems to identify customer issues and complaints' root causes, as well as coordinating appointments and communication with various stakeholders.

Key Responsibilities:

Willow Portal Management: Handle customer repair requests and communications via the Willow portal, ensuring timely responses and resolutions to meet or exceed customer expectations.

Administrative Support: Provide administrative assistance to the Customer Care team, maintaining accurate records, managing documentation, and handling day-to-day operational tasks.

Customer Service Improvement: Actively contribute to enhancing the overall service delivery to customers by identifying areas for improvement in the customer journey and proposing actionable solutions.

NHBC Survey Management: Promote and actively contribute to the management of NHBC 8-week and 9-month surveys to maintain Castle Green Homes' 5-star rating.

Develop and maintain reporting systems to analyse customer issues and complaints, extracting valuable insights to be shared with the Senior Management team.

Appointment Scheduling: Efficiently schedule appointments between customers, Castle Green Technicians, and external contractors/suppliers, ensuring optimal coordination and communication.

Interdepartmental Liaison: Collaborate with other departments and external partners and stakeholders when necessary to facilitate smooth operations and customer support.

Reception Support: As required, assist with main Reception duties on an ad hoc basis, such as providing cover during periods of absence.

Adaptability: Demonstrate the ability to handle multiple tasks and prioritise workloads effectively to meet deadlines and maintain excellent customer service standards.

Required Skills:

Prioritisation: Strong ability to prioritise and organize workloads efficiently, ensuring timely resolution of customer queries and issues.

Communication Skills: Excellent telephone manners and written communication skills to interact with customers and stakeholders professionally.

Team Player: Capable of working effectively as part of a team, collaborating with colleagues to achieve common goals.

Initiative: Able to work independently and unsupervised, managing your own schedule and taking the initiative to handle tasks effectively.

Benefits:

Company events
Company pension
Life insurance
On-site parking
Private medical insurance

Schedule:

Monday to Friday

Supplemental pay types:

Bonus scheme

Ability to commute/relocate:

St Asaph

Education:

A-Level or equivalent (preferred)

Work Location:

In person

Job Types: Permanent, Full-time

Benefits:

Company events
Company pension
Private medical insurance

Ability to commute/relocate:

St. Asaph LL17 0LJ: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

Housebuilding Industry: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in rhuthun, den

Customer Care Coordinator

Transport, Sales & Customer Service Coordinator

Service Coordinator

Healthcare receptionist and administrative co-ordinator (Orthodontics / Dental)

Knowledge Coordinator

Neighbourhood & Communities Coordinator

Customer Service Coordinator

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