Contact centre advisor Work, Jobs in Ridge, Hrt (with Salaries)

Contact Centre Advisor
Oaklands College —St Albans
- £25,780 - £28,166 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Annual leave
- Employee discount
1d
Contact Centre Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Computer literacy
- English
- Typing
9d
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Communication skills
- Resort
5d
Customer Service Advisor - Fixed Term Contract
Pinnacle Pet UK —Borehamwood
- £25,700 a year
- Weekend availability
- Remote
- Communication skills
2d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
12d
Contact Centre Sales Advisor
Bupa —Staines-upon-Thames
- £28,450 a year
- Full-time
- Computer skills
- Annual leave
- Gym membership
Quick apply
Customer Advisor
University of Hertfordshire —Hatfield
- £25,608 - £27,956 a year
- Weekend availability
- English
- University
- Front desk
- Annual leave
- Gym membership
7d
Call Centre Sales Advisor
Access Self Storage Limited —Isleworth
- £26,520 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
CONTACT CENTRE ADVISOR
Merlin Entertainments —Chessington
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Guest services
- Employee discount
2d
Membership Support Advisor
David Lloyd Clubs —Hatfield
- £27,040 a year
- Communication skills
- Employee discount
1d
Customer Service Advisor (Part-time)
LEGO —Slough
- Part-time
- English
- Communication skills
- Annual leave
- Employee discount
Seasonal Client Care Advisor
Tiffany & Co. —London
- Weekend availability
- Communication skills
- Annual leave
- Flexible schedule
1d
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
8d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Customer Service Advisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Training & development
- Annual leave
Patient Contact Centre Advisor
Spire Healthcare —Brentwood
- Full-time
- Communication skills
- Annual leave
- Employee discount
Experienced Switchboard Operator - Nights 4 on 4 off
ComXo —Slough
- Up to £25,031 a year
- Weekend availability
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor (Part-time)
LEGO Company Limited —Slough
- Part-time
- English
- Communication skills
- Annual leave
- Employee discount
9h
Member Services Advisor (German speaking)
Young Living Europe Ltd —London
- £25,200 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management

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Contact Centre Advisor

Oaklands College -
St Albans

Apply Now

Job details

£25,780 - £28,166 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Gym membership

Qualifications

Microsoft Word
Student engagement
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Writing skills
GCSE
Internal department liaison
Microsoft Office Suite
Collaboration with schools and educational staff
Stakeholder coordination
Continuous improvement
Client services
Post-secondary education experience
Data entry
Organisational skills
Safeguarding procedures
Customer interaction
Outbound calling
Child safeguarding
Safeguarding compliance in education
Student welfare
Communication skills
Time management

Full job description

Make a Difference Everyday

An exciting opportunity has arisen at Oaklands College for a Contact Centre Advisor to join our Curriculum & Student Operations team.

This important role supports student attendance, engagement and welfare through proactive attendance monitoring and absence management. You will play a key part in helping students remain engaged with their studies by contacting students and families, identifying attendance concerns, supporting vulnerable learners, and working closely with curriculum and safeguarding teams to ensure appropriate interventions are put in place.

As one of the first points of contact for students, parents and carers, you will provide a professional, responsive and customer-focused service, helping to create a positive experience while ensuring student welfare remains at the heart of everything you do. Information taken from the job description.

Key Responsibilities

Attendance Monitoring & Student Engagement

Make outbound calls to students aged 16-18 and, where appropriate, parents, guardians or next of kin to establish reasons for absence.
Monitor daily attendance and identify students whose attendance falls below expected targets.
Accurately record absence reasons, contact outcomes and interventions within College systems.
Communicate attendance concerns and interventions to tutors, Heads of Department, Assistant Principals and relevant stakeholders.
Manage inbound absence calls and enquiries from students, parents and carers.
Support positive student engagement through timely attendance interventions.

Vulnerable Learners & Safeguarding

Carry out welfare checks and absence follow-up for vulnerable and at-risk students.
Escalate concerns relating to student wellbeing, welfare or safety in line with safeguarding procedures.
Refer appropriate cases to the Safeguarding Team where concerns are identified.
Maintain accurate safeguarding records, referrals and communication logs.
Support the College's commitment to safeguarding and promoting the welfare of children and young people.

Attendance Administration & Contact Centre Operations

Monitor and manage the Student Absence Inbox, ensuring enquiries are processed efficiently and accurately.
Process authorised absence requests and attendance amendments where appropriate evidence has been provided.
Maintain accurate attendance records and supporting documentation.
Share attendance information with curriculum and support teams in a timely manner.
Assist with attendance reporting and management information requests.
Deliver excellent customer service across multiple communication channels.

Compliance, Quality & Service Development

Ensure compliance with attendance procedures, safeguarding requirements, data protection legislation and College policies.
Handle sensitive information professionally and confidentially.
Participate in training and professional development opportunities.
Support the development of the College's centralised Contact Centre function and continuous service improvement initiatives.

Is This You?

Essential Qualifications

GCSE Grade 4/C or above (or equivalent) in English and Mathematics.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.

Skills and Attributes

Excellent verbal and written communication skills.
Strong telephone manner with the ability to build rapport quickly.
Ability to communicate sensitively and professionally with students, parents and guardians.
Excellent attention to detail and commitment to data accuracy.
Strong organisational and time management skills.
Ability to manage competing priorities and identify situations requiring escalation.
Professional, empathetic and resilient approach.
Ability to work effectively both independently and as part of a team.
Commitment to safeguarding, equality, diversity and inclusion.

Experience

Experience in an administrative, customer service, student services or education environment.
Experience handling telephone enquiries and maintaining accurate records.
Experience working with confidential or sensitive information.
Experience using databases or management information systems.

Desirable

Experience within a Further Education or educational setting.
Experience supporting attendance monitoring processes.
Experience working with young people and families.
Experience identifying and escalating safeguarding concerns.
Qualification in Administration, Education, Student Services, Safeguarding or a related discipline.

Why Oaklands?

At Oaklands, you'll join a forward-thinking college that genuinely invests in its people. We offer:

Local Government Pension Scheme with excellent employer contributions
Generous annual leave entitlement
Discount on UNO bus scheme
Continuous Professional Development (CPD) opportunities
Long Service Awards
Free onsite gym and discounted wellness treatments
Cycle to Work Scheme and discounted travel
Staff development days and annual awards
Free access to Microsoft Office software for personal use
Discounted entry to Oaklands events, including Foodies Festival, Lambing Weekend and Oaklands Zoo

Most importantly, you'll have the opportunity to make a meaningful difference to students' educational journeys by helping them stay engaged, supported and successful throughout their time at Oaklands.

Oaklands College is proud to be a Disability Confident Employer. We welcome applicants from all backgrounds and are committed to safeguarding and promoting the welfare of young people and vulnerable adults.

Apply Now

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Make a Difference Everyday

Key Responsibilities

Attendance Monitoring & Student Engagement

Vulnerable Learners & Safeguarding

Attendance Administration & Contact Centre Operations

Compliance, Quality & Service Development

Is This You?

Essential Qualifications

Skills and Attributes

Experience

Desirable

Why Oaklands?

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