Service desk Work, Jobs in Sheffield, Eng (with Salaries)

Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
3d
Customer Support Agent
Home Decor GB Ltd —Sheffield
- From £24,785 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Service Desk Engineer
etiCloud Limited —Sheffield
- £26,500 - £28,000 a year
- 8 hour shift
- Customer service
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst
NHS Blood and Transplant —Barnsley
- £32,073 - £39,043 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
2d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Overtime
- Customer service
- DevOps
- Presentation skills
- Annual leave
11d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Personal Assistant to Managing Director
Zakery Khub Solicitors —Sheffield
- £21,157.50 - £31,500.00 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Business Support Assistant
Rotherham Metropolitan Borough Council —Rotherham
- £26,340 - £26,472 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Employee discount
11d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
2d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Service Desk Team Lead
Genuit Group —Doncaster
- Full-time
- Leadership
- Communication skills
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
14d
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
2d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Sales Support Administrator - GP/GPL138
Generator Power Ltd —Normanton
- Full-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
Quick apply
10d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience

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Service Desk Analyst

Sheffield Health Partnership University NHS Foundation Trust
Sheffield

Apply Now

Job details

Full-time
£25,760 - £27,476 a year
3 days ago

Qualifications

Active Directory

Full job description

To answer incoming calls in a professional, courteous and timely manner

To log all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated.

To attempt first time fix on any reported incidents, ensuring that details of all attempted fixes and their results, are recorded in the Digital Service Desk Management System.

To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication.

To escalate and allocate support records to the relevant support teams with the appropriate level of information to assist with onwards resolution.

To log support calls and co-ordinate incidents and service requests, with colleagues and where required with third parties.

To follow and promote Service Desk processes including the incident management and service request procedures.

To proactively maintain regular communication with Customers who have logged records, keeping them informed of progress and informing them when jobs have been assigned to other support functions.

To provide and assist with 1st/2nd line user support following direction.

To be a member of the Digital Service Desk team promoting excellent customer service and recording and solving incidents at the first point of contact.

To contribute to an efficient and effective Digital Technical and systems support/operational development service, which maximises the availability and reliability of the corporate and departmental systems/ICT equipment to end-users

To assist with the installation and configuration of new PCs and to deploy these to staff, following set procedures and processes.

To ensure that the ICT equipment deployed is correctly logged and recorded on an asset database.

To support the Digital Technical Support Engineers/Technicians.

At SHPU, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.

The provision of 1st line IT support to Trust users either in person, by telephone or via remote control, covering the full range of end user software and hardware running on the Trust network.

Logging, processing, diagnosing, and investigating software and hardware faults, providing advice and guidance to Customers.

Escalating issues which can’t be fixed to more senior support staff and/or IT Management.

The IT Service Desk opens Monday to Thursday 8.30 – 17.00 and Friday 8.30 – 16.30 as such, any member of the Service Desk Team may be required to work fixed hours to support the operational needs of the department and therefore the wider Trust.

To create and maintain network user accounts (including email) using Microsoft Active Directory, including maintaining the database supporting this system. This includes appropriately granting and removing permissions relating to file folder, mailbox and data access.

To promote good IT practices by means of telephone advice and promoting knowledge articles.

To effectively manage and prioritise own workload, ensuring Customer expectations are managed.

To install new hardware peripherals to best practice configurations utilising predefined procedures.

To upgrade and repair existing hardware peripherals, working with colleagues to replace/repair equipment in a cost-effective manner.

To upgrade, repair and install Trust approved, applications and other software packages remotely.

To apply generic technical problem-solving skills to investigate incidents and problems, analysing data and documenting this to support corrective action.

To be able to work with other members of the Digital Team to efficiently resolve incidents and/or to implement change.

Apply Now

Refine Your Search

service desk jobs in sheffield, eng

Service Desk Analyst

Customer Support Agent

Service Desk Engineer

Service Desk Analyst

Desktop Support Specialist

Junior Service Desk Analyst

Service Desk Analyst - Tier I

Personal Assistant to Managing Director

Service Desk Manager

Business Support Assistant

Desktop Support Analyst

Level 2 Helpdesk Engineer

Service Desk Team Lead

Supervisor Helpdesk EMEA

IT Support Technician

IT Support & Engagement Officer (Shift-based)

Hybrid MSP/Embedded Technical Support

Customer Support Technician Apprentice

Sales Support Administrator - GP/GPL138

Systems Support (Occupational Health)

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