Voice operations engineer Work, Jobs in Sheffield, Syk (with Salaries)

Tier 1 Voice Operations Engineer
Daisy Communications LTD —Sheffield
- Up to £28,000 a year
- Full-time
- Communication skills
- Referral programme
Quick apply
9d
Equipment Maintenance Specialist - Night Shift
Boeing —Sheffield
- Night shift
- Schematics
- Engineering
- Maintenance
- Life insurance
Unified Communications Engineer
Lithia UK —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Technical Delivery Manager
Debenhams Group —Tinsley
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Business
Quick apply
IT Infrastructure Engineer
Alexander Dennis —Anston
- Full-time
- Hybrid work
Quick apply
Product Quality & Conformity Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Word
- Engineering
- Quality control
- Free parking
- Employee assistance programme
Quick apply
ASHP Renewables Engineer
Sureserve —Sheffield
- £38,000 - £41,000 a year
- Employee assistance programme
- Employee discount
Quick apply
Product Manager – AI Dubbing
RWS Group —Sheffield
- Full-time
- Continuous improvement
- AI
- Analytics
Mechanical Mobile Engineer
Bellrock Property and Facilities Management —Sheffield
- Full-time
- Hybrid work
- Plumbing
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- Health & wellbeing programme
- Annual leave
Quick apply
Process Engineer
Tarmac —Buxton
- Engineering
- Continuous improvement
- Employee discount
ASHP Renewables Engineer
Aaron Services —Sheffield
- £38,000 - £41,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Principal Town Planner (Policy)
AECOM —Chesterfield
- Full-time
- Hybrid work
- Business development
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8d
Technical Director, Capture Management Lead - Water
AECOM —Chesterfield
- Full-time
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Mobile Electrician
Equans —Rotherham
- Full-time
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Lead Design Engineer (Water)
AECOM —Chesterfield
- Full-time
- Hybrid work
- Engineering
Mechanical Inspector
Tarmac —Buxton
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- Continuous improvement
- Communication skills
- Employee discount
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Senior Network Architect
Transaction Network Services —Sheffield
- Full-time
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Tier 1 Voice Operations Engineer

Daisy Communications LTD -
Sheffield

Quick apply

Job details

Full-time
Up to £28,000 a year
9 days ago

Benefits

Referral programme

Qualifications

Technical troubleshooting
Ticket management
Technical support
VoIP
Technical support incident logging
Network support
Telecommunication
Customer support
Customer interaction
Communication skills

Full job description

Title: Tier 1 Voice Operations Engineer
Salary: Up to £28,000.00 DoE
Location: Sheffield
Working Hours: Monday to Friday between the hours of 8am and 6pm (37.5 hours)

We are currently looking for an Voice Operations Engineer to join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services - we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

We are seeking a motivated and detail-oriented Tier 1 Voice Operations Engineer to join our growing Voice Operations team. This role is responsible for providing Tier1 support across a wide range of voice, UC, and network services. You will handle initial diagnostics, service assurance, and operational checks, ensuring our customers receive a high-quality and efficient support experience.

This position is ideal for someone looking to build a strong technical foundation in VoIP, SIP, unified communications, and network fundamentals, with clear progression opportunities into more advanced engineering roles.

Key responsibilities:

Serve as the first point of contact for all voice-related incidents and service requests.
Deliver Tier 1 troubleshooting across voice and UC platforms, including hosted telephony, SIP services, PBX systems, analytics tools, and cloud voice solutions.
Perform initial diagnostics and investigations, reviewing call flows, basic SIP signalling, traces, routing, and dial plan behaviour, plus remote site checks.
Support cloud voice services by completing first-line Operator Connect, Direct Routing, and Microsoft Teams Voice assurance checks.
Carry out basic network diagnostics to identify issues affecting voice quality, including switch/router status, connectivity, and performance symptoms.
Manage service assurance and communication, ensuring accurate ticket logging, clear updates, and well-documented findings for escalations.

Benefits

We have been voted by Best Companies as the UK's No.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

At Daisy Communications, we can offer the following benefits to our Voice Operations Engineer:

25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
Holiday purchase scheme
£500 referral scheme bonus
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married

Key Requirements:

The ideal candidate will have the following experience:

Foundational understanding of VoIP and SIP-based communication.
Ability to perform structured troubleshooting and follow diagnostic steps.
Strong communication skills with a customer-focused approach.
Basic understanding of networking concepts (IP, routing, switching, VLANs).
Ability to work effectively in a fast-paced, process-driven environment.

Quick apply

Refine Your Search

voice operations engineer jobs in sheffield, syk

Tier 1 Voice Operations Engineer

Equipment Maintenance Specialist - Night Shift

Unified Communications Engineer

Technical Delivery Manager

IT Infrastructure Engineer

Product Quality & Conformity Engineer

ASHP Renewables Engineer

Product Manager – AI Dubbing

Mechanical Mobile Engineer

Process Engineer

ASHP Renewables Engineer

Principal Town Planner (Policy)

Technical Director, Capture Management Lead - Water

Mobile Electrician

Lead Design Engineer (Water)

Mechanical Inspector

Senior Network Architect

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