Logistics Work, Jobs in Shropham, Nfk (with Salaries)

Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
3d
Air Import Handler
DSV —King's Lynn
- Full-time
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Services Administrator
Thermotraffic —Bury St. Edmunds
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Transport Planner
Kinaxia Transport & Warehousing —Norwich
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Warehouse/Stores Person
Redco Ltd —Norwich
- £12.21 - £14.00 an hour
- Full-time
- Heavy lifting
- Organisational skills
- Warehouse experience
- Free parking
Quick apply
11d
Yard Operative (Forklift)
Barley Chalu Limited —Wymondham
- £13 - £15 an hour
- Overtime
- Forklift
- Organisational skills
- Warehouse experience
Quick apply
Import & Export Customs Clerk
Uniserve (U K) Ltd —Bury St. Edmunds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
9d
Warehouse Shift Manager
Lasgo Chrysalis Ltd —Norwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Annual leave
Quick apply
3d
Operations Manager
Bleckmann Solutions UK Ltd —Bury St. Edmunds
- £54,923.98 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
WROL Operations Support Manager
Anglian Water Services Ltd —Norwich
- £50,000 a year
- Full-time
- Management
- Communication skills
2d
Warehouse Supervisor/Forklift Driver
FREIGHTSTORE LTD —Stowmarket
- £35,000 a year
- Full-time
- Heavy lifting
- Maintenance
- Team management
- Free parking
Quick apply
4d
DLM | Operations Manager Nights | Bury St Edmunds | LTL | Replacement
XPO Logistics —Bury St. Edmunds
- £38,000 - £47,500 a year
- Night shift
- Management
- Communication skills
- Employee discount
Quick apply
Warehouse Picker/Packer
We Prep E-commerce Logistics & Fulfilment —Stowmarket
- From £24,784.50 a year
- Full-time
- Computer literacy
- English
- Forklift
Quick apply
12d
Material Handling Team Leader - ASO Norwich
Lotus UK Manufacturing —Norwich
- Microsoft Powerpoint
- Microsoft Excel
- Warehouse experience
8d
HGV Lorry Loader Operator Class 1
David Watson Transport —Brandon
- £49,500 - £57,500 a year
- Overtime
- Heavy lifting
- Forklift
- Driving
- Free parking
Quick apply
6d
Operations Manager - High Lodge
Forestry Commission —Santon
- £33,854 a year
- Weekend availability
- Microsoft Office
- Project management
- Presentation skills
12d
Explore Retail & Logistics Sector
RGH‑Global Limited —Bury St. Edmunds
- £21 - £22 an hour
- Full-time
6d
Operations and Engineering Manager
Elis —Fakenham
- Call to connect
- Management
- Maintenance
- Microsoft Office
- Employee assistance programme

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Customer Service Adviser

Natures Menu -
Snetterton

Quick apply

Job details

Part-time | Full-time | Fixed term contract
£26,000 - £28,500 a year
3 days ago

Benefits

Cycle to work scheme
Work from home
Company events
Employee discount
On-site parking

Qualifications

Customer service
Salesforce
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

About us

At Natures Menu we believe the bond between pet and owner isn’t for a moment; it’s for a lifetime. From that first excited tail wag to the gentle steps of old age, our pets nourish us along the way, every day. Brightening our mood, getting us outside and just…being there. We believe dogs and cats deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we pioneered raw feeding 45 years ago and have now expanded across different ranges to make sure all pet parents have more natural alternatives to traditional pet food. We want to make food that tastes good and does good for the pets we serve. Lovingly crafted in our local Norfolk factory, you can be sure you are joining a sustainable company who care about our people, the products we create and our impact on the environment. And to do this, we need a team of brilliant people who share that ambition to come and work with us.

Your role

Reporting to the Customer Service Team Leader, this role is responsible for delivering an outstanding customer experience by managing customer enquiries, complaints and service requests across telephone, email and live chat. The successful candidate will use strong communication and problem-solving skills to resolve issues efficiently, ensuring a seamless customer journey that promotes customer loyalty and supports Natures Menu's reputation for excellent service.

What You Will Do

· Respond to customer enquiries via telephone, live chat, and email in a professional, friendly, and timely manner.

· Provide accurate information regarding products, services, orders, deliveries, returns, and account-related queries.

· Investigate and resolve customer issues, complaints, and concerns, ensuring a satisfactory outcome wherever possible.

· Process customer requests, amendments, refunds, replacements, and other service-related transactions in line with company policies.

· Maintain detailed and accurate records of all customer interactions within the CRM or customer management system.

· Escalate complex queries or complaints to the appropriate department or management team when required.

· Meet individual and team performance targets, including customer satisfaction, response times, and quality standards.

· Proactively identify opportunities to improve customer experience and internal processes.

· Collaborate with internal departments such as Warehouse, Logistics, Finance, and Marketing to resolve customer issues effectively.

· Stay up to date with company products, promotions, policies, and procedures.

What We Are Looking For

Essential

· Minimum 2 years' experience in Customer Service, or a similar customer-focused role.

· Previous experience of order processing, administration and handling customer queries.

· Excellent verbal and written communication skills.

· Strong telephone manner and active listening skills.

· Ability to manage multiple customer conversations across different channels simultaneously.

· Strong problem-solving and decision-making abilities.

· Experience using CRM and business systems; knowledge of Salesforce, SAP, Microsoft Office and Google Workspace would be advantageous.

· Strong attention to detail and organisational skills.

· Right to work in the UK.

Personal Attributes

· Customer-focused with a passion for delivering outstanding service.

· Empathetic, patient, and professional in all customer interactions.

· Positive and resilient when handling challenging situations.

· Team player with a collaborative approach.

· Ability to work independently and manage workload effectively.

· Flexible and adaptable in a fast-paced environment.

Location: Based at our site in Snetterton, Norfolk - Hybrid (2 days per week in the office)

Pay: £26,000.00-£28,500.00 per year

Benefits:

Company events
Cycle to work scheme
Employee discount
On-site parking
Work from home

Application question(s):

Will you work Fulltime 40 hours per week or Part Time 16 hours a week? Please specify clearly the contract you require.

Work Location: Hybrid remote in Snetterton

Quick apply

Refine Your Search

logistics jobs in shropham, nfk

Customer Service Adviser

Air Import Handler

Customer Services Administrator

Transport Planner

Warehouse/Stores Person

Yard Operative (Forklift)

Import & Export Customs Clerk

Customer Service Sales Support Specialist

Manager Service Delivery & Transport

Warehouse Shift Manager

Operations Manager

WROL Operations Support Manager

Warehouse Supervisor/Forklift Driver

DLM | Operations Manager Nights | Bury St Edmunds | LTL | Replacement

Warehouse Picker/Packer

Material Handling Team Leader - ASO Norwich

HGV Lorry Loader Operator Class 1

Operations Manager - High Lodge

Explore Retail & Logistics Sector

Operations and Engineering Manager

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