Customer service representative Work, Jobs in Southampton, Eng (with Salaries)

Customer Service Advisor (Admin)
South Western Railway —Southampton
- £25,500 - £28,827 a year
- 8 hour shift
- Customer service
- IT
- Communication skills
- Employee discount
1d
Customer Service and Retail Support
Socal89 Ltd —Southampton
- £13 an hour
- Full-time
- Customer service
- In-person
- School
Quick apply
Customer Service Representative
Findons Conservatory Specialists Ltd —Salisbury
- £30,000 a year
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
- Sick pay
Quick apply
1d
Customer Service Associate
STRATEGIC UNITY —Southampton
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Customer service
- Free parking
- Paid training
Quick apply
23h
Customer Service Advisor / Call Handler (30 hrs per week)
Agilico Workplace Technologies —Southampton
- Monday to Friday
- Customer service
- Administrative experience
- IT
- Employee assistance programme
Quick apply
14d
Customer Service Assistant
Tenpin —Southampton
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Coordinator
Infinity Energy Services Ltd —Southampton
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Engineering
- Administrative experience
- Annual leave
Quick apply
10d
Customer Services Advisor
Halfords —Hedge End
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
9d
Casual Customer Service Representative
BH Live —Southampton
- Up to £12.71 an hour
- Part-time
- Customer service
- Care experience
- IT
- Gym membership
9d
Customer Service Agent
Plata —Southampton
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
14d
Retail Customer Service Assistant - Nights
bp Retail —Southampton
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
11d
Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Full Time Day/Night Shifts Customer Service Assistant
Game Nation —Southampton
- £12.71 - £13.21 an hour
- Overtime
- Management
- Basic maths
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Representative
U-Drive —Salisbury
- £30,708 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Customer Service Assistant
Access2Learn —Southampton
- From £24,800 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
One Stop - Customer Service Assistant
One Stop —Hythe
- £13.06 an hour
- Full-time
7d
Customer Service Assistant
Southern Coop —Romsey
- £12.21 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
10d
Customer Services Team Leader
Odstock Medical Ltd —Salisbury
- £29,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Relocation assistance
- Sick pay
Quick apply
4d
Full Time Night Shifts Customer Service Assistant
Game Nation —Shirley
- £12.71 - £13.21 an hour
- Overtime
- Management
- Basic maths
- Supervising experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d

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Customer Service Advisor (Admin)

South Western Railway -
Southampton

Apply Now

Job details

Permanent | Full-time
£25,500 - £28,827 a year
1 day ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
IT
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

About the Team:

The customer contact centre is a busy and interesting place to work, dealing with a vast array of customers enquiries and complaints through different methods.

About the Job:

You will focus your time corresponding with customers via our Customer Relationship Management System, handling a variety of phone calls such as, providing information on journeys, compensation, refunds, and handling complaints.

If you have a passion for providing our customers with an excellent customer experience, you have outstanding IT skills, excellent written and verbal communication skills, and a great telephone manner, then this job could be for you.

Your main responsibilities will be:

Accept incoming contacts, providing advice and fulfilling customer requirements in an impartial way. Where necessary log call details so that follow up action can be taken, and customer service issues are resolved.
Ensure that you meet any personal performance targets that may be set and actively participate in any Team goals.
Participate in the Team Briefing process, ensuring that you become familiar with any changes to your working environment.
Remain familiar with the contents and how to use any relevant commercial publication and associated database reference sources.
Become and remain conversant with the features and functionality of any business equipment and software provided for your use.
Ensure your own personal safety and that of others at all times.
Participate in correspondence, fulfilment, and data preparation routines.

Subsidiary Tasks

Ensure that any event that has or could seriously damage the customer experience is relayed to a CSC Manager.
Ensure that any changes to ticketing arrangements, procedures or the train service that are discovered in the course of your duty is relayed to your Team Leader promptly.

Contact With Others

CSC Team members, CSC Managers, Head of Customer Contact, Customer Service Directorate and Board
Colleagues within South Western Railway
External Professional bodies
General Public

You'll need:

Previous experience of working in a customer service role is required, with a telephony background being an advantage. Additional skills required:

Good interpersonal skills.
Good verbal and written communication skills.
Good general education.

About the location:

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working Pattern:

Shifts average as 5 shifts per week, with Sundays as additional rostered overtime. No shift is longer than 8 hours.
Our opening hours are between 8:00-20:00.

Shift examples are:

08:00-16:00, 09:00-17:00, 10:30-18:30, 12:00-20:00.

The Reward:

Starting salary of £25,500 pro rata per annum plus regional allowance of £542 pro rata per annum.

As your knowledge and skills increase, you will have the opportunity to work towards to Advisor level and then Consultant level, provided you pass competency assessments & probation reviews at 3 & 6 months.

Advisor: £26,641 pro rata per annum (after 3 months)

Consultant: £28,827 pro rata per annum (after 6 months)

We also offer a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

customer service representative jobs in southampton, eng

Customer Service Advisor (Admin)

Customer Service and Retail Support

Customer Service Representative

Customer Service Associate

Customer Service Advisor / Call Handler (30 hrs per week)

Customer Service Assistant

Customer Support Coordinator

Customer Services Advisor

Casual Customer Service Representative

Customer Service Agent

Customer Service Representative

Retail Customer Service Assistant - Nights

Customer Service Specialist

Full Time Day/Night Shifts Customer Service Assistant

Customer Service Representative

Customer Service Assistant

One Stop - Customer Service Assistant

Customer Service Assistant

Customer Services Team Leader

Full Time Night Shifts Customer Service Assistant

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