Internal recruitment Work, Jobs in Southampton, Eng (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Business Support Administrator HIWFRS624758
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- Free parking
- Annual leave
7d
Functional Assessor
Serco Group —Southampton
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Travel Sales Consultant
Trailfinders —Southampton
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
EA to CFO
Arqiva —Winchester
- Up to £56,000 a year
- Full-time
- Hybrid work
- Research
- Mentoring
- Organisational skills
- Employee discount
Contract Administrator
Sureserve —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Student Accommodation Manager
Aspire Student Living Group Ltd —Southampton
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Microsoft Office
- Travel
Quick apply
Recruitment Officer
All Care —Southampton
- £26,775 a year
- Computer literacy
- Writing skills
- Administrative experience
Quick apply
2d
Technology Support Analyst
Associated British Ports —Southampton
- Full-time
- Azure
- Travel
- Mentoring
9d
Executive Team Assistant
Foot Anstey LLP —Southampton
- Full-time
- Organisational skills
- Business
- Communication skills
- Gym membership
Quick apply
Personal Assistant
Spire Healthcare —Southampton
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Free parking
- Annual leave
1d
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Administration Assistant for the Practice Business Manager
Southbourne Surgery —Emsworth
- £12.78 - £16.00 an hour
- Temporary
- Administrative experience
- Recruiting
- Organisational skills
- Free parking
- Annual leave
Quick apply
Business Support Officer
UK Health Security Agency —Fareham
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
10d
Client Care Lead - Home Care
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,272 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Front desk
Document Controller
UK Health Security Agency —Porton
- £33,422 - £40,731 a year
- Full-time
- Presentation skills
- No degree
- Business
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
Registered Manager
Achieve Together —New Forest
- £43,500 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Employee discount
Commercial Activity and Customer Journey Assistant
Southampton City Council —Southampton
- £26,402 - £28,207 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
9d

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Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

internal recruitment jobs in southampton, eng

Complaints Officer

Business Support Administrator HIWFRS624758

Functional Assessor

Travel Sales Consultant

EA to CFO

Contract Administrator

Student Accommodation Manager

Recruitment Officer

Technology Support Analyst

Executive Team Assistant

Personal Assistant

ICT Support Analyst HIWFRS624489

Administration Assistant for the Practice Business Manager

Business Support Officer

Client Care Lead - Home Care

Administrator

Document Controller

Patient Administrator

Registered Manager

Commercial Activity and Customer Journey Assistant

I want to receive the latest job alerts for internal recruitment in southampton, eng

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