Process controller Work, Jobs in Southminster, Ess (with Salaries)

Service Desk Controller
Armill Lift Trucks Limited —Braintree
- From £27,500 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Information Controller
Glider Technology —Chelmsford
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Construction experience
- Annual leave
Part-Time Finance & Operations Assistant
Optosoft Ltd —Braintree
- £28,000 a year
- Part-time
- Data entry
- In-person
- Free parking
- Annual leave
Quick apply
13d
Customer Service Controller
BCA —Rochester
- Monday to Friday
- Microsoft Word
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
8d
Inventory Controller
SIG Roofing —Rayleigh
- ERP systems
- Data analysis skills
- Analysis skills
- Employee discount
- Life insurance
Credit Controller Executive
People Worldwide Limited —Colchester
- £13 an hour
- Full-time
- CRM software
- English
- Analysis skills
Quick apply
14d
Senior Estimator and Cost Manager
Naio Environmental Limited —Great Totham
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Databases
- Analysis skills
- Free parking
Quick apply
8h
Credit Control & Billing Coordinator
Select Offshore —Billericay
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Work from home
- Employee discount
Quick apply
15h
Trainee Hire Controller
Dale Hire & Sales —Heybridge
- £24,000 - £28,500 a year
- Full-time
- Computer literacy
- Administrative experience
- Data entry
Quick apply
15h
Production Controller
WestonHomes —Rayne
- Monday to Friday
- Continuous improvement
- Communication skills
- Analytics
- Life insurance
Quick apply
Stock Controller
AIRTEC Motorsport —Canvey Island
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
Logistics Stock Controller
TE Connectivity —Witham
- Travel
- Data entry
- Warehouse experience
14h
Production Controller
BritishOffsite —Rayne
- Monday to Friday
- Continuous improvement
- Communication skills
- Analytics
- Life insurance
Quick apply
Workshop Controller - Clacton
Underwoods Motoring —Clacton-on-Sea
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
7d
Industrial Controller
FERRERO —Halstead
- Continuous improvement
- Business
- Accounting
Credit Controller and Legal Accounts
Fisher Jones Greenwood —Colchester
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
8d
Shift Technician
Intergen —Coryton
- From £61,366.82 a year
- Full-time
- Maintenance
- Continuous improvement
- Employee assistance programme
- Gym membership
3d
Air Traffic Controller
London Southend Airport —Southend-on-Sea
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Credit Controller and Legal Accounts
Fisher Jones Greenwood Solicitors —Colchester
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
8d
Trainee Bus Driver
Stagecoach —Herne Bay
- £12.71 - £16.31 an hour
- Weekend availability
- Customer service
- No experience needed
- School
- Paid training
- Annual leave

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process controller jobs near southminster, ess

Service Desk Controller

Armill Lift Trucks Limited
Braintree

Quick apply

Job details

Permanent | Full-time
From £27,500 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Internal department liaison
Analysis skills
Transportation management systems
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Communication skills
Planned maintenance

Full job description

Job Overview

JOB DESCRIPTION

Service Desk Controller – Fork Truck & Materials Handling Industry

Job Title: Service Desk Controller
Department: Service
Reports To: Service Manager
Location: Braintree, Essex
Hours: Mon – Thurs 07.45 – 16.45 Friday 07.45 – 16.00
Employment Type: Permanent – Full time

1. Job Purpose

The Service Desk Controller is responsible for the efficient day-to-day coordination of the Company's field service and engineering operations.

The role is the central point of contact between customers, service engineers, the Service Manager, parts department and management, ensuring that breakdowns, repairs, servicing, planned maintenance and statutory examinations are scheduled, progressed and completed efficiently.

The Service Desk Controller will ensure that customer requirements are dealt with promptly and professionally, engineers are appropriately allocated to jobs, and all service documentation and records are accurately maintained.

The role is critical to maintaining high levels of customer service, engineer utilisation, first-time fix performance, job control and compliance.

2. Key Responsibilities

A. Service Desk & Customer Management

Act as the primary point of contact for customers requiring service, repairs, breakdown assistance, servicing or examinations.
Receive and accurately record customer service requests by telephone, email and other communication channels.
Establish the nature and urgency of reported faults and determine the appropriate response.
Provide customers with realistic information regarding engineer attendance and job progress.
Keep customers informed of delays, parts requirements and changes to planned attendance.
Deal with customer queries professionally and promptly.
Escalate complaints and serious service issues to the Service Manager.
Maintain a professional and customer-focused approach at all times.

Person Specification

Essential

Previous experience in a service desk, engineering administration, service coordination or similar role.
Excellent telephone and communication skills.
Strong organisational and administration skills.
Ability to prioritise multiple tasks.
Ability to work under pressure.
Good computer literacy.
Good attention to detail.
Ability to communicate effectively with engineers and customers.
Ability to deal with changing priorities.
Professional and customer-focused manner.
Ability to work independently and as part of a team.

Desirable

Previous experience within the forklift truck/materials handling industry.
Experience of coordinating mobile engineers.
Knowledge of forklift trucks and materials handling equipment.
Knowledge of LOLER requirements.
Experience of planned preventative maintenance.
Experience using service management/job management software.
Experience dealing with breakdowns and emergency call-outs.
Understanding of parts and repair processes.
Experience in an engineering or mechanical environment.

The role offers:

Full-time, permanent employment

Pension Scheme

A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams

A position where strong performance, reliability and customer service are highly valued

Pay: From £27,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

process controller jobs in southminster, ess

Service Desk Controller

Information Controller

Part-Time Finance & Operations Assistant

Customer Service Controller

Inventory Controller

Credit Controller Executive

Senior Estimator and Cost Manager

Credit Control & Billing Coordinator

Trainee Hire Controller

Production Controller

Stock Controller

Logistics Stock Controller

Production Controller

Workshop Controller - Clacton

Industrial Controller

Credit Controller and Legal Accounts

Shift Technician

Air Traffic Controller

Credit Controller and Legal Accounts

Trainee Bus Driver

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