It Work, Jobs in Spennymoor, Dur (with Salaries)

Technical Support Specialist
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Quick apply
6d
1st/2nd Line IT Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee assistance programme
- Employee discount
Quick apply
14d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
PHP Laravel Developer (with IT Support & Microsoft CRM Experience)
Jepson & Co Ltd —Billingham
- £40,000 - £47,000 a year
- Hybrid work
- CRM software
- Azure
- AWS
Quick apply
1d
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
IT Services Assistant
EMG Solicitors —Durham
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
9d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
IT Support Associate
Cummins Inc. —Darlington
- Computer Science
- Analysis skills
- Bachelor's degree
9d
Systems Administrator (Housing Services)
Darlington Borough Council —Durham
- £30,001 - £41,771 a year
- Full-time
- Presentation skills
- Continuous improvement
- Annual leave
6d
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
1st Line Desktop Support Technician
Vertu Motors —Newcastle upon Tyne
- £24,784.50 a year
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Organisational skills
- Employee discount
Quick apply
2d
Head of Digital Services (IT)
Middlesbrough College —Middlesbrough
- £53,352 - £62,751 a year
- Call to connect
- Annual leave
- Employee assistance programme
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
9d
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
13d
IT Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- Training & development
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Operations & Delivery Manager – IT Services
Pivotal Logic Limited —Middlesbrough
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Communication skills
Quick apply
1d
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
10d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme

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Technical Support Specialist

CameraMatics -
Darlington

Quick apply

Job details

Full-time
6 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Computer Science
Inbound customer enquiry call handling
Stakeholder collaboration
Ticket management
Technical support
Ticket management systems
Technical support incident logging
Computer networking
Organisational skills
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Remote diagnostics
Help desk
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Job Type: Full-time

Application question(s):

What is your desired salary for this position?

Experience:

Technical support: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

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I want to receive the latest job alerts for it in spennymoor, dur

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