Reception supervisor Work, Jobs in Stourbridge, Wmd (with Salaries)

Reception Supervisor
The Grand Hotel, Birmingham —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Administration / Reception Assistant
Learning into Employment Academy —Birmingham
- From £24,800 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
UK - Facility Coordinator (Site Administrator) Walsall ERF
Encyclis —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
GP Reception Supervisor
Showell Park Health Centre —Wolverhampton
- From £12.90 an hour
- Part-time
- Administrative experience
- Supervising experience
- Organisational skills
- Free parking
Quick apply
2d
Front Office Supervisor
Dalata —Birmingham
- Full-time
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Hotel Duty Manager – Front Office & Operations
Apollo Hotel —Birmingham
- From £27,500 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
3d
Reception Supervisor
The Belfry —Sutton Coldfield
- £28,601.97 - £29,725.17 a year
- Full-time
- Hotel
- Front desk
- Hotel experience
- Free parking
- Employee discount
Quick apply
6d
Facilities Assistant VA2818
Anabas —Birmingham
- £27,000 a year
- Full-time
- English
- Employee assistance programme
- Referral programme
12d
Hotel Room Attendant
Apollo Hotel —Birmingham
- From £12.71 an hour
- Part-time
- English
- Hotel
- In-person
- Employee discount
Quick apply
3d
Security Officer (12 months Fixed term) - Birmingham
Sodexo —Birmingham
Quick apply
Food and Beverage Supervisor
Hilton —Birmingham
- £13.21 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
2d
Hotel - Duty Manager
Premier Inn —Solihull
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Leadership
- Restaurant
- Employee discount
Quick apply
3d
Aftersales Supervisor - Suzuki
Johnsons Cars —Cannock
- £29,000 - £35,000 a year
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Cleaning Operative
ABM UK —West Bromwich
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply

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Reception Supervisor

The Grand Hotel, Birmingham -
Birmingham

Quick apply

Job details

Full-time
£28,000 a year
9 days ago

Benefits

Discounted or free food
Employee assistance programme
Employee discount
Referral programme

Qualifications

Leadership

Full job description

The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Guest Service Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What the role involves

Ensuring a friendly, courteous & warm welcome is extended to all guests
Duty Manager Shifts – acting ambassador for the hotel and first point of contact for operational support
Drive, motivate & coach the Front Office Team by leading from the front with confidence; being dynamic and positive at all times
Be the link between management and team members; achieving true communication and team work
Manage Corporate, Media & entertainment bookings – being the face of the front desk
Actively manage daily arrivals, taking opportunity to upsell room upgrades, packages & amenities
Process all arrival guests by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
Process departures, ensuring billing details are all correct
Review, evaluate and action Opera reports
Lead all tasks at the front desk to ensure the team is efficient and operations are in order to produce excellent feedback and guest satisfaction
Manage, respond and reply to guest feedback platforms.
To be fully conversant in all hotel and local amenities, and be polite, courteous and helpful to guests at all times

What you will bring to the role

Strong leadership skills, as demonstrated in a similar role within a front of house setting
Warm and genuine nature, someone who can make people feel at ease
To be able to confidently, clearly and politely pass information to all guests
Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
Highly customer-service oriented
Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Pay & Benefits

At the Grand Hotel Birmingham make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

£28,000 per annum
Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
Earn extra cash through our employee referral scheme.
Free, freshly cooked meals from our chefs, available twice a day across service periods
Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
Inclusive multifaith prayer room accessible any time for all team members
Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
Take advantage of career development opportunities and apprenticeship programmes
Regular team appreciation events and monthly recognition programmes
Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
28 days holiday each year (increasing annually up to 33 days)
Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II* listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair, and eight magnificent meeting and event rooms - as well as our spectacular Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.

Quick apply

Refine Your Search

reception supervisor jobs in stourbridge, wmd

Reception Supervisor

Administration / Reception Assistant

UK - Facility Coordinator (Site Administrator) Walsall ERF

GP Reception Supervisor

Front Office Supervisor

Security Officer

Hotel Duty Manager – Front Office & Operations

Reception Supervisor

Facilities Assistant VA2818

Hotel Room Attendant

Security Officer (12 months Fixed term) - Birmingham

Food and Beverage Supervisor

Hotel - Duty Manager

Aftersales Supervisor - Suzuki

Cleaning Operative

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