Full time Work, Jobs in Swansea Sa4 (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Delivery Driver
Domino's —Gorseinon
- £12.71 an hour
- Weekend availability
- Paid training
- Annual leave
Retail Optical Assistant
Vision Express —Swansea
- Full-time
- Communication skills
Customer Assistant
Lidl —Llanelli
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
4d
Travel Consultant - Gorseinon
Hays Travel —Gorseinon
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
IT Support Engineer - UK
Ever Nimble —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Travel
- Store discount
- Work from home
Quick apply
Sales Executive
Charity Link —Swansea
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Trainee Sales Executive
Days Motor Group —Swansea
- 8 hour shift
- Sales
- Computer literacy
- Negotiation
- Free parking
- Annual leave
Customer Service Advisor - Bike Experts Team
Tredz —Swansea
- £27,716 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
1d
Customer and Operations Assistant
Carmarthenshire County Council —Ammanford
- £13.88 - £14.32 an hour
- Part-time
- Annual leave
- Employee discount
Operations Administrator
Bro Myrddin Housing Association —Carmarthen
- £22,840 - £24,823 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Accounting
- Free parking
Quick apply
Home Administrator/Front of House Assistant
Moorland Waunarlwydd Ltd —Swansea
- £29,932 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Health & wellbeing programme
- Gym membership
Quick apply
13d
Deputy Manager
Iceland —Swansea
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Trainee Sales Executive
Nathaniel Car Sales Ltd —Swansea
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
Quick apply
Office Assistant
Siddell Environmental Services Ltd —Llanelli
- From £24,570 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
General Office Administrator
Inspiration —Swansea
- £12.71 an hour
- Full-time
- Microsoft Excel
- Accounting
- Data entry
Quick apply
Trainee Laser Operator
Altron Communications Equipment Ltd —Ammanford
- From £13.77 an hour
- Full-time
- Computer literacy
- English
- Maths
- Free parking
- Profit sharing
Quick apply
8d
Sales Assistant with Driving
PPG —Swansea
- Overtime
- IT
- Annual leave
- Employee discount
Quick apply
13d

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

full time jobs in swansea sa4

Customer Services Advisor

Business Client Service Specialist

Delivery Driver

Retail Optical Assistant

Customer Assistant

Travel Consultant - Gorseinon

IT Support Engineer - UK

Sales Executive

Trainee Sales Executive

Customer Service Advisor - Bike Experts Team

Customer and Operations Assistant

Operations Administrator

Home Administrator/Front of House Assistant

Deputy Manager

Trainee Sales Executive

Office Assistant

Customer Service Representative

General Office Administrator

Trainee Laser Operator

Sales Assistant with Driving

I want to receive the latest job alerts for full time in swansea sa4

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