It support team Work, Jobs in Thame, Oxf (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Office/Accounts Assistant
B P Collins —Thame
- Hybrid work
- Data entry
- Typing
- Leadership
Quick apply
9d
Business Administrator & Team-leader
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Management
- Analysis skills
- In-person
- Free parking
- Flexible schedule
Quick apply
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Commercial Property Paralegal
Lightfoots LLP —Thame
- Full-time
- Microsoft Word
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Continuous improvement
- In-person
- Communication skills
Customer Assistant - Online
Morrisons —Milton Keynes
- Annual leave
- Employee discount
Quick apply
8d
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Administration Team Leader
FedBucks Ltd —Princes Risborough
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
IT Project Test Assistant
World Vision International —Milton Keynes
- Full-time
- Microsoft Word
- In-person
- Business
- Work from home
14d
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills
14d
Post Completions Administrator
Lightfoots LLP —Thame
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
8d
Barista
Candelo Lounge —Thame
- £10.85 - £12.71 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
Office Administrator
COOCI Associates LLP —Aylesbury
- £25,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
Quick apply
2d
Ticketing Assistant - Box Office
University of Oxford —Oxford
- £14.06 - £14.21 an hour
- Microsoft Word
- Computer literacy
- University
- Annual leave
13d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
Group Sales Advisor - 6 Month FTC
TravelodgeHotels —Thame
- £28,283 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Data and Systems Lead
Acer Trust —Oxford
- £16,751 - £18,136 a year
- Part-time
- Hybrid work
- Analysis skills
- Travel
- IT
Quick apply
Recruitment Administrator
CPM UK —Stokenchurch
- £15,600 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Databases
- Employee discount
Quick apply
8d

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Charity and third-sector experience
IT team management
Incident queue management
Ticket management
Microsoft Office Suite
Continuous improvement
Ticket management systems
Mobile device management
Customer support
Information technology team management
Communication skills
Intune
Mobile devices

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it support team jobs in thame, oxf

IT Helpdesk Team Lead

Office/Accounts Assistant

Business Administrator & Team-leader

IT Service Desk Analyst

Commercial Property Paralegal

Helpdesk Agent (Full Time Office Working inc weekends)

IT End-User Support Specialist

Customer Assistant - Online

4 Year Technical Degree Apprentice (IT & Technology)

Administration Team Leader

IT Project Test Assistant

IT Support Technician

Post Completions Administrator

Barista

Office Administrator

Ticketing Assistant - Box Office

Account Co-Ordinator

Group Sales Advisor - 6 Month FTC

Data and Systems Lead

Recruitment Administrator

I want to receive the latest job alerts for it support team in thame, oxf

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