Application support Work, Jobs in Thriplow, Cam (with Salaries)

Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
1d
Customer Support, Operations & ECRM Coordinator
Dental Nurse Academy —Bedford
- £22,599 - £24,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
4d
Customer Support Coordinator
Mettler Toledo —Royston
- Continuous improvement
- Communication skills
- Annual leave
Application Builder, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Bachelor's degree
- AI
13d
Secure Support Engineer
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Travel
- Annual leave
13d
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
5d
Application Maintenance & Support Engineer| Jira & Confluence| Stevenage, UK
Infosys —Stevenage
- Maintenance
- Analysis skills
- Continuous improvement
Broker Support Specialist
Vindis Group —Huntingdon
- £28,500 a year
- Employee assistance programme
IT Support Technician
Kyonet —Bedford
- £26,000 - £28,000 a year
- Weekend availability
- English
- Travel
- Organisational skills
- Free parking
- Employee discount
Quick apply
7d
Digital Operations Assistant
Richard Designs —Ely
- £26,000 - £29,000 a year
- Full-time
- CRM software
- Social media management
- In-person
- Free parking
- Employee discount
Quick apply
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
Junior Functional Analyst
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- University
- Continuous improvement
- No degree
1d
PTC Thingworx| Application Maintenance & Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
Customer Service Representative
LV= Life & Pensions —Hitchin
- £26.23 an hour
- Overtime
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
IT First Line Support Assistant
ACO Technologies plc —Shefford
- Microsoft Word
- Computer literacy
- Travel
- Annual leave
- Employee assistance programme
Analyst
Cambridgeshire County Council —Papworth Everard
- £34,434 - £36,363 a year
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
6d
Data Services Coordinator
GÉANT Recruitment —Cambridge
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
10d
Linux Infrastructure Engineer
Imperial War Museums —Duxford
- £44,000 - £54,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
1d

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application support jobs near thriplow, cam

Customer Support Administrator

University of Cambridge -
Cambridge

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Job details

Permanent | Part-time
£31,236 - £35,608 a year
1 day ago

Qualifications

Microsoft Word
Stakeholder liaison
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Administrative experience
Telecommunication
Customer support
Communication skills
Help desk

Full job description

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
Liaise directly with University staff from all departments and colleges over order & billing enquiries.
As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

Experience of working in an administrative role.
Experience of working in a customer service role.
Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
Excellent organisation skills, accuracy and attention to detail.
Excellent verbal, written and interpersonal communication skills.
Proven ability to develop and maintain your own knowledge in your field.
Proven experience of managing orders, invoicing & billing queries.
Experience of working in an IT department would be desirable.
Experience of dealing with corporate mobile phone contracts would be desirable.
Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

If you would like more information about this role, informal enquiries can be directed by email to [email protected].

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Apply Now

Refine Your Search

application support jobs in thriplow, cam

Customer Support Administrator

Customer Support, Operations & ECRM Coordinator

Customer Support Coordinator

Application Builder, Ring Application Services

Secure Support Engineer

QA Engineer

Application Maintenance & Support Engineer| Jira & Confluence| Stevenage, UK

Broker Support Specialist

IT Support Technician

Digital Operations Assistant

IT Junior Technical Analyst

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

Junior Functional Analyst

PTC Thingworx| Application Maintenance & Support Engineer| Stevenage, UK

End Of Contract Associate

Customer Service Representative

IT First Line Support Assistant

Analyst

Data Services Coordinator

Linux Infrastructure Engineer

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