Cloud Work, Jobs in Totnes, Dev (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Exeter
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Technical Consultant
FIRST4TECH —Exeter
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
Quick apply
11d
System Development Officer (Payroll) - 37 Hours
Torbay Council —Torquay
- £36,581 - £39,481 a year
- Hybrid work
- Computer literacy
- Writing skills
- Computer skills
Quick apply
3d
IT Support Engineer
Elevate Technology Group —Exeter
- £28,000 - £32,000 a year
- Computer networking
- Communication skills
Area Engineering Coordinator
Briggs Fire & Security Ltd —Exeter
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Continuous improvement
- Free parking
- Sick pay
Quick apply
4d
Accounts Manager
Portal Pizza —Exeter
- £15 - £18 an hour
- Part-time
- Accounting
- Financial services
- In-person
- Employee discount
Quick apply
11d
IT Engineer - Applications
Keysight Technologies, Inc. —Paignton
- Part-time
- Microsoft Excel
- Computer Science
- Engineering
- Annual leave
CRM Executive
Stripe & Stare Ltd —Plymouth
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Data analysis skills
Quick apply
Software Developer - Automation, AI and Systems Implementation
fiftyminds —Exeter
- £25,000 - £26,000 a year
- Full-time
- Azure
- In-person
- AI
Quick apply
10d
Systems Administrator
Deciphex —Exeter
- Weekend availability
- Hybrid work
- Google Suite
- Computer Science
- Bachelor's degree
- Annual leave
Quick apply
Senior Client Account Manager
DixonSmith LLP —Exeter
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Supervising experience
- Team management
- Free parking
- Annual leave
Quick apply
5h
PA/Office Administrator
Hemisphere Rigging Services —Plymouth
- From £13 an hour
- Part-time
- Microsoft Outlook
- Driving
- Organisational skills
Quick apply
9d
Creative Marketing Executive
Stephens Scown —Exeter
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Full/Part Time Accounts Semi Senior
Marslands Accountants Ltd —Plymouth
- £26,000 - £40,000 a year
- Part-time
- Microsoft Word
- QuickBooks
- In-person
Quick apply
Marketing Specialist
AMETEK, Inc. —Plymouth
- Full-time
- CRM software
- Travel
- Organisational skills
Senior Infrastructure & Platform Engineer
Plessey Semiconductors —Plymouth
- Full-time
- DevOps
- Gym membership
Quick apply
Technical Delivery Manager - Software & Data Engineering (FTC)
Foot Anstey LLP —Plymouth
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
AWS Cloud Engineer
hireful —Exeter
- Up to £70,000 a year
- Full-time
- Hybrid work
- Agile
- Annual leave
Quick apply
23h
PACOM - Business Development Manager
Securitas Technology UK —Exeter
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
Systems Engineer
Collins Aerospace —Plymouth
- Full-time
- Hybrid work
- Computer Science
- Schematics
- Engineering
- Annual leave
3d

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Technical Support Advisor 2nd Line Telco

Focus Group -
Exeter

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

(IND1)

Quick apply

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