Customer quality and compliance coordinator Work, Jobs in Upton, Msy (with Salaries)

Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Documentation Controller and Training Coordinator
Elanco —Speke
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
13d
Care Coordinator
Community Independent Living —Wirral
- £27,846 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
- Free parking
- Employee discount
Quick apply
8d
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Scheduling Coordinator
Last Mile Group —Warrington
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Trade Compliance Analyst
Teledyne Technologies Inc. —Bromborough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Agency Services Coordinator
Your Housing Group —Warrington
- £33,900 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Workforce Operations Manager
Fastalents Workforce Solutions Ltd —Liverpool
- £65,770 - £74,179 a year
- Full-time
- Analysis skills
- Supervising experience
- In-person
Quick apply
3d
Temporary Travel Service Manager
Voel Coaches Ltd —Rhyl
- £16 an hour
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
Student Coordinator
HCRG Care Group —Runcorn
- £28,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
2d
Lead SHE Coordinator
Croda International Plc —Widnes
- Communication skills
- Free parking
- Annual leave
6d
Technical Coordinator
Pilgrim's Europe —Wirral
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Lead SHE Coordinator
Croda —Widnes
- Communication skills
- Free parking
- Annual leave
7d
Project Manager
M Group —Warrington
- Overtime
- Project management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Commercial Operations Co-ordinator
Merseyside Fire and Rescue service —Liverpool
- £27,547 - £29,090 a year
2d
Apprentice - Learning Support Administrator
Cheshire College South and West —Ellesmere Port
- £15,392 - £24,784 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
1d
Service Coordinator
Ingeus UK —Skelmersdale
- £26,227.50 a year
- Full-time
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
7d
BIM Coordinator
Balfour Beatty —Warrington
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
- Annual leave
Site Manager
Keco Energy —Liverpool
- £45,000 - £50,000 a year
- Full-time
- Management
- Organisational skills
- Construction experience
Quick apply
2d
Senior Design Coordinator
United Infrastructure —Warrington
- Full-time
- AutoCAD
- Management
- CAD
Quick apply

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customer quality and compliance coordinator jobs near upton, msy

Customer Quality and Compliance Coordinator

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£26,227.50 a year
7 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Job Introduction

Pinnacle Group are looking to recruit a Customer Quality and Compliance Coordinator to support a customer-first culture, creating operational resilience through service delivery enhancements and data consolidation. In this role, you will focus on monitoring and improving the quality of customer interactions, overseeing compliance with housing allocation, repairs, and maintenance processes, and ensuring accurate, actionable data analysis supports continuous improvement.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
This is a full-time, hybrid role with a requirement of 3 days in the office each week. The working hours are 8AM-4.30PM.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Monitor and evaluate customer interactions (calls, emails, CRM data) to ensure accuracy, professionalism, empathy, and compliance with service standards.
Identify areas for service improvement, and feedback to line managers as appropriate to support continuous improvement across NSC teams.
Ensure call centre operations comply with MOD contract requirements, housing regulations, data protection legislation (GDPR), and internal policies.
Support on internal and external audits of processes related to housing allocations, repairs, and maintenance reporting.
Collect, analyse, and interpret operational data (call quality scores, turnaround times, repair completion rates, complaints, etc.).
Provide regular quality and compliance reports to Quality, Assurance and Compliance Manager.
Identify performance trends, risks, and opportunities for operational improvement and make suggestions.

Key requirements:

Excellent communication skills and telephone manner.
Proficient in Microsoft Office applications and case management/CRM systems.
Knowledge of property management and housing legislation.
Experience in customer service or a client-facing position.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer quality and compliance coordinator jobs in upton, msy

Customer Quality and Compliance Coordinator

Documentation Controller and Training Coordinator

Care Coordinator

Project Coordinator

Scheduling Coordinator

Trade Compliance Analyst

Agency Services Coordinator

Workforce Operations Manager

Temporary Travel Service Manager

Student Coordinator

Lead SHE Coordinator

Technical Coordinator

Lead SHE Coordinator

Project Manager

Commercial Operations Co-ordinator

Apprentice - Learning Support Administrator

Service Coordinator

BIM Coordinator

Site Manager

Senior Design Coordinator

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