It service manager cloud platforms Work, Jobs in Wales (with Salaries)

IT Service Manager - Cloud Platforms
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
2d
IT Risks & Control Manager
Nebius —Trellech
- Computer Science
- English
- AI
Quick apply
Hwb Delivery Manager
Welsh Assembly Government Communication Centre Home —Wales
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
8d
4033 - Hwb Delivery Manager
Welsh Government —Wales
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Continuous improvement
- Communication skills
8d
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
5d
Senior Data Engineer and Data Manager
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- No experience needed
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
12d
Senior Finance Manager (Systems)
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Language training provided
14d
Service Owner Head of Data Design and Build
Office for National Statistics —Newport
- £68,199 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
7d
Lead Infrastructure Engineer - Networks (£57,515 to £82,430)
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Free parking
- Annual leave
5d
Data, AI & Emerging Technology Risk Senior Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Financial services
- Employee discount
Quick apply
Data, AI & Emerging Technology Risk Senior Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Presentation skills
- Communication skills
- Employee discount
Ecosystem Integration Engineering Manager
ASSA ABLOY —Cardiff
- Part-time
- Computer Science
- Engineering
- Master's degree
- Annual leave
Senior Dynamics Developer
Intellectual Property Office —Newport
- £47,766 - £58,850 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Continuous improvement
- Annual leave
G7 Lead Technical Architect (Applications) £57,515 - £82,430
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Free parking
- Annual leave
Regional Sales Manager, EMEA, Linen Management Solutions
ASSA ABLOY —Wales
- Part-time
- English
- Business development
- No degree
- Annual leave
2d
Digital Project Controls Engineer - Bristol & Cardiff
Turner & Townsend —Cardiff
- Full-time
- Data analysis skills
Quick apply
Infrastructure Engineer
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Language training provided
7d
Social Media and AI Content Creator
Genpower Ltd —Pembroke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Free parking
- Employee discount
Quick apply
Senior Data Engineer
Intellectual Property Office —Newport
- £47,766 - £61,855 a year
- Part-time
- Hybrid work
- DevOps
- Presentation skills
- Annual leave
5d
Helpdesk Manager (Welsh essential post)
Welsh Revenue Authority —Cardiff
- £30,754 - £34,997 a year
- Full-time
- Hybrid work
- Presentation skills
- Training & development
- Leadership
- Annual leave
- Language training provided
6d

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it service manager cloud platforms jobs near wales

IT Service Manager - Cloud Platforms

Office for National Statistics -
Newport

Apply Now

Job details

Permanent | Full-time
£41,985 - £47,121 a year
2 days ago

Benefits

Company pension

Qualifications

Cloud infrastructure
Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Management reporting

Full job description

Details

Reference number

476251

Salary

£41,985 - £47,121

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

Digital Services

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The locations for this role are Newport and Titchfield (Fareham).

This role is aligned to ONS hybrid working principles, which are based on attending the office with purpose. The post holder will be expected to contribute to the organisations overall 40% office attendance, in line with business and role requirements.

The induction process for the role will be conducted in person.

About the job

Job summary

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

This IT Service Manager role will be working in Digital Services Directorate. The Platform Enablement service is the entry point, triage, prioritisation and technical leadership capability for Corporate Platform Engineering. It assesses work package definitions from architecture and the business, for delivery across our platform infrastructure estate. As part of wider digital delivery, our aim is to provide 'paved roads' to developer and application teams, accelerating delivery via reusable patterns and underpinning shared services.

Job description

As a IT Service Manager within the Corporate Platform Engineering branch of Digital Services, you will be part of the Corporate Platform Enablement Team which provides technical oversight, Delivery and Service Management for the Platform Engineering branch of Corporate IT Services. The team will work closely across Divisions and Directorates and will support multiple areas including Compute, Storage and Backup, Build and Deploy, Connectivity and Infrastructure Services, working alongside Engineers, Architects and Delivery Managers to mature the Platform Enablement service which is the 'front door' to platform Engineering for Digital Services.

You will work with technical teams across cloud, infrastructure and connectivity services to define service offerings, standards, support boundaries and shared responsibilities. The role offers opportunities to develop knowledge of platforms such as AWS, Google Cloud, Azure and Broadcom while ensuring services remain reliable, secure and supportable.

You will establish meaningful KPIs and success criteria, using service performance, operational insight and customer feedback to measure effectiveness and drive continual improvement. As a point of contact for customers across the organisation, you will build trusted relationships, champion the customer experience and ensure that services have clear ownership, service-level expectations, operational readiness and escalation routes. You will also provide assurance for change, service transition and major incidents, ensuring that service management considerations are embedded throughout the platform lifecycle.

Responsibilities

As an IT Service Manager, you will:

Develop and mature the Platform Enablement service, defining its service offer, standards, support boundaries and continual improvement priorities.
Provide IT service management across public cloud, private cloud, data centre, connectivity and shared infrastructure services.
Establish meaningful KPIs, service-level expectations and success criteria, using them to demonstrate the effectiveness and value of Platform Enablement.
Monitor and report on service performance, bringing together service health, availability, change outcomes, operational risks, customer feedback and improvement activity.
Build and maintain trusted relationships with customers and senior stakeholders across the wider organisation, acting as a point of contact for Platform Enablement.
Champion the customer experience, ensuring that services are accessible, responsive and designed around clear customer needs and organisational outcomes.
Embed the Corporate Platform Engineering shared responsibility model, ensuring that service ownership, support boundaries, accountabilities and escalation routes are understood and documented.
Use incidents, problems, service and customer feedback data to identify recurring issues and prioritise improvements.
Provide service advocacy and support during major incidents and significant service issues, coordinating customer communications, escalation and post-incident learning across the relevant service teams.

Person specification

Essential Criteria:

IT Service Reporting (Practitioner) - An individual who has experience of using data to inform key decisions, including exploring innovative ways to define and measure key performance indicators to influence the service.
Ownership & Initiative (Practitioner) - A driven individual, that takes accountability for issues that occur through to resolution and is proactive in searching for potential problems and analysing trends. They will also own service risks and issues and support the implementation of mitigations.
Continual Service Improvement (Practitioner) - Able to analyse current processes, identify and implement opportunities to optimise processes and supports the team in delivering service improvements. Able to evaluate and establish requirements for the implementation of changes by setting policy and standards.
User Focus (Practitioner) demonstrate a real drive and passion for excellent user experience, employee enablement and continuous improvement by leading service excellence and user-focused delivery, applying insight into evolving user needs, selecting effective tools and methods, and ensuring high-quality services are delivered across multiple channels.
Stakeholder Relationship Management (Practitioner) - A proactive individual with the ability to collaborate, communicate and influence across teams and organisational boundaries, including 3rd party suppliers. They will build and manage stakeholder and supplier relationships, acting as an escalation point, shaping stakeholder engagement strategies, and collaborating across organisational boundaries to achieve successful outcomes.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Managing a Quality Service
Communicating and Influencing
Making Effective Decisions

Benefits

Alongside your salary of £41,985, Office for National Statistics contributes £12,163 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

Departmental or company records (personnel files, staff reports, sick leave reports and security records)
UK criminal records covering both spent and unspent criminal records
Your credit and financial history with a credit reference agency
Security Services records

Please note: We will reach out to you once the advert has closed to confirm eligibility for this role, this will be via an e-mail. Please check you e-mails.

Visa Sponsorship

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

To work at the ONS, candidates must meet both UK right to work and security clearance requirements (where applicable).

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Application Process

Number of Stages: 2 stage process

Stage 1: Application

Stage 2: Interview

Stage 1 Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum word count allowed is 1250 words, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

Stage 2 Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert.

Interviews will be via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates

Eligibility checks from 04/09 - 11/09. Please be aware we will be sending all candidates an e-mail to complete a eligibility form.
Sift will be conducted from 14/09
Interviews will be from 28/09

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Government Digital and Data Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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it service manager cloud platforms jobs in wales

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information