Senior it service manager user experience & support services Work, Jobs in Wales (with Salaries)

Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
10d
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
11d
Senior Delivery Manager
Scrumconnect Consulting —Bridgend
- £56,000 - £75,000 a year
- Hybrid work
- AI
4012 - Senior Digital Communications Manager - Welsh Essential
Welsh Government —Wales
- £47,675 - £56,445 a year
- Full-time
- Social media management
- Analysis skills
- Presentation skills
Lead Digital Relationship Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Senior Communications Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
13d
Hwb Delivery Manager
Welsh Assembly Government Communication Centre Home —Wales
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- School
3d
Senior Digital Manager
Admiral —Cardiff
- Leadership
- Annual leave
3h
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
21h
Business Support Manager
Office for National Statistics —Newport
- £34,587 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Organisational skills
8d
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
Senior Management Accountant
Hywel Dda University Health Board —Carmarthen
- £50,129 - £57,365 a year
- Full-time
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
8d
4033 - Hwb Delivery Manager
Welsh Government —Wales
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Continuous improvement
- Communication skills
3d
Performance Analyst
Scrumconnect Consulting —Bridgend
- £50,000 - £55,000 a year
- Communication skills
Senior Dynamics Developer
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Continuous improvement
- Annual leave
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
Test Lead
Transport for Wales —Pontypridd
- Up to £55,000 a year
- Computer Science
- Engineering
- Analysis skills
1d
Senior Data Engineer and Data Manager
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- No experience needed
- Analysis skills
- Presentation skills
- Annual leave
- Language training provided
7d
Assistant Finance Manager - 6 Month FTC
Lloyds Banking Group —Newport
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Analysis skills
- Computer skills
- Financial services
Solutions Developer Manager
Medr —Merthyr Tydfil
- £39,457 - £46,243 a year
- Full-time
- Presentation skills
- School
- Time management
- Annual leave
- Employee assistance programme

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senior it service manager user experience & support services jobs near wales

Senior IT Service Manager - User Experience & Support Services

Office for National Statistics -
Newport

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Job details

Permanent | Full-time
£41,985 - £47,121 a year
10 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
IT team management
Stakeholder liaison
Internal department liaison
Presentation skills
Continuous improvement
Partnership building
Mobile device management
Agile
Information technology team management
Communication skills
Intune

Full job description

Details

Reference number

475552

Salary

£41,985 - £47,121

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

Digital Services

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The locations for this role are Newport and Titchfield (Fareham).

This role requires regular attendance at an ONS office, with a minimum of 4 days per week worked on site, due to the nature of the role.

The induction process for the role will be conducted in person.

About the job

Job summary

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

Are you innovative with the energy and motivation to lead exciting technical and cultural change?

Would you thrive in an open, autonomous environment, championing IT Service Management principles and processes while embracing Agile ways of working to drive continuous improvement, collaboration, and value-focused outcomes. If so, this could be the role for you.

Our Digital Services (DS) Directorate develops and operates much of the technology and services that ONS uses to deliver. Demand for data and statistics are increasing, and DS has a critical role in enabling the business to meet these demands.

We are seeking an experienced IT Service Manager to join the Corporate IT & Services Division within the Digital Services (DS) Directorate.

Job description

As an IT Service Manager, with a broad technical understanding you will manage a service support team with a customer-centric support approach across multiple locations, focused on service availability, performance, and process maturity.

You will be responsible for the team and service that delivers platform management, governance, and delivery of the User Experience & Support Service, including Mobile Device Management (MDM). This role encompasses the end-to-end lifecycle management of mobile devices and MacBooks, utilising enterprise platform tools such as Intune, Jamf, Knox, and Apple Business Manager.

You will ensure that the team and service operate effectively, is well-governed, and aligns with both user needs and organisational objectives. This includes maintaining strong control frameworks, delivering high-quality user support, and continuously improving the overall user experience across all managed devices and platforms.

We are looking for a team manager with excellent customer service and interpersonal skills, with the proven ability to deliver quality outputs in a fast-paced environment.

You will have the capability to work under pressure and prioritise effectively as well as a proven record of stakeholder management with both internal and external customers.

You will have the skills to influence and challenge existing processes, using your communication skills to be able to handle challenging conversations.

Responsibilities

As an IT Service Manager, you will:

Lead and manage a multi-skilled team of infrastructure engineers supporting IT service delivery.
Have practical experience of managing MDM solutions in an enterprise environment using tools such as Intune, Jamf, Knox, and Apple Business Manager.
Deliver excellent customer service to internal and external customers.
Work closely with IT Service Management colleagues, third-party suppliers, and internal business and technical stakeholders to build and maintain effective relationships.
Lead teams to ensure service level agreements (SLAs) and operational level agreements (OLAs) are agreed, maintained, and understood across internal and external teams.
Collaborate with wider IT service functions to maintain, improve, and mature services.
Manage and mature team capabilities through continual development.
Oversee day-to-day service delivery, balancing BAU and project demands while prioritising work to meet business and user needs.

Person specification

Essential Criteria:

Skills and Experience it is essential you:

Have good technical understanding to support effective service delivery and informed decision making.
Influence stakeholders, manage relationships effectively, and build long term strategic partnerships that support business outcomes.
Take ownership of issues, proactively identify solutions, and deliver excellent user outcomes.
See the bigger picture by taking groups of services, proactively identifying opportunities to improve underlying services and processes.
Lead investigations, develop improvements to prioritise and deliver quality outcomes in a fast-paced environment.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Communicating and Influencing
Changing and Improving
Working Together

Benefits

Alongside your salary of £41,985, Office for National Statistics contributes £12,163 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

Departmental or company records (personnel files, staff reports, sick leave reports and security records)
UK criminal records covering both spent and unspent criminal records
Your credit and financial history with a credit reference agency
Security Services records

Please note: We will reach out to you once the advert has closed to confirm eligibility for this role, this will be via an e-mail. Please check you e-mails.

Visa Sponsorship

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

To work at the ONS, candidates must meet both UK right to work and security clearance requirements (where applicable).

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Application Process

Number of Stages: 2 stage process

Stage 1: Application

Stage 2: Interview

Stage 1 Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum word count allowed is 1250 words, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours, and essential skills.

Stage 2 Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert.

Should you be invited to interview, you will asked to complete a scenario based assessment.You do not need to prepare anything in advance as full information will be provided to you during the interview. Additional 20 minutes to prep an answer to a situational scenario relating to incident management.

Interviews will be in person in our Newport and Fareham (Titchfield) offices:

Titchfield: Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR
Newport: Office For National Statistics, Government Buildings, Cardiff Road, Newport, NP10 8XG

Please note that travel expenses will not be reimbursed. You will also be required to bring valid photo identification to your interview.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates

Eligibility checks from 26/08 - 02/09. Please be aware we will be sending all candidates an e-mail to complete a eligibility form.
Sift will be conducted from 03/09
Interviews will be conducted in person from 14/09/2026 at either Newport and Titchfield offices.

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Government Digital and Data Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information