Service desk Work, Jobs in Wardington, Oxf (with Salaries)

3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
12h
Office Administrator
HERO Events —Bicester
- £27,000 - £28,000 a year
- Full-time
- English
- Driving
- Travel
- Free parking
Quick apply
1d
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
1d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
- Employee assistance programme
IT Support Apprentice
JBC Skills Training Ltd —Buckingham
- £15,600 a year
- Full-time
- Analysis skills
- Computer networking
- In-person
- Free parking
Quick apply
6d
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
Administrative Assistant (IT)
Alloyed —Oxford
- Temporary
- Customer service
- IT
- In-person
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Team management
- Leadership
- Communication skills
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
Administrative Assistant
University of Oxford —Oxford
- £27,534 - £28,437 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
5d
IT Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
4d
IT Support Engineer
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- Overtime
- Communication skills
- Referral programme
1d
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
8d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
IT Service Manager
XPO Logistics —Crick
- £50,000 - £65,000 a year
- Project management
- Team management
- Budgeting
Quick apply
12d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
13d
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
19h
Apprentice Information and Communication Technician
Routeco —Milton Keynes
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services

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3rd Line Service Desk Engineer

Bechtle UK -
West Hunsbury

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
12 hours ago

Benefits

Health & wellbeing programme
Private dental insurance
Employee mentoring programme
Annual leave
Company events
Private medical insurance
On-site parking

Qualifications

Microsoft Windows Server
Technology infrastructure experience
IIS
CCNA
JNCIA
Mentoring junior staff
Microsoft Exchange
Windows
CCDA
Network infrastructure
Firewall
Remote access software
Mentoring
Technical support incident logging
Organisational skills
SharePoint
SAN
Customer support
VMWare
IT incident logging
Incident log maintenance
Communication skills
vSphere
Help desk

Full job description

3rd Line Service Desk Engineer Northampton

As a 3rd Line Engineer, you will be responsible for providing 3rd line support to Bechtle customers ensuring that incidents, service requests and updates are logged and processed quickly. You will work closely as a point of escalation for 1 st and 2 nd Line support, ensuring strong communication is maintained throughout.

Job Role Responsibilities

Provide 3rd line technical support to customers.
Provide high standard of customer service, ensuring that incidents, service requests and updates from customers are logged and processed quickly and the customer is provided with regular progress updates.
Escalate incidents to service team leaders as appropriate.
Work closely with 1st and 2nd line technical support and field engineers to ensure a high level of communication is maintained.
Assist with the training and guidance of 1st and 2nd line team members.
Provide assistance to the service team for technical design, implementation and support of customer incidents and projects.
Create and maintain suitable customer infrastructure / service documentation. .
Provide occasional on-site support at customer sites to resolve incidents.
Ensure customers and Bechtle equipment/goods are installed to appropriate standards and industry best practice.

Job Requirements

Self-motivated with a positive attitude
Excellent communication and organisational skills and a team-oriented mindset
Minimum 3 years’ experience in a 3rd line technical support role, supporting a variety of core infrastructure technology and services.
Proven experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL server
Expert knowledge and experience within the Wintel environment
Good knowledge of Windows desktop operating systems
Expert knowledge and experience with supporting Dell and HP server / blade hardware
Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.
Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous.
Hold two or more industry recognised and relevant certifications, including but not limited to: AZ-*, MS-*, CCA, VCP, CCNA, CCDA, CSA, CSE, AIS, ASE, JNCIA-*. Additional accreditations would be highly desirable.
Ability to work in a busy helpdesk environment and good knowledge of general helpdesk operations.

What we offer

Hybrid Working (3 days in/2 days out, after probation which is 3 months)
Flexible Work Shift Patterns - Between 7am and 7pm
Starting Salary of £45k - £55k.
Location – Brackmills, Northampton.
Culture – Social events, Supportive, Fun, Hard working
Perks – Incentives (holidays, vouchers, lunches, spot prizes)
Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
Subsidised health care/medical benefits
Annual Leave – 25-30* days plus B. H’s + optional 2 weeks unpaid. *Increases with time spent
Progression Plan – training & mentor programme.

Reports to: Service Desk Manager - Northampton

Job Type: Full-time

Pay: £45,000.00-£55,000.00 per year

Benefits:

Company events
Employee mentoring programme
Health & wellbeing programme
On-site parking
Private dental insurance
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in wardington, oxf

3rd Line Service Desk Engineer

Office Administrator

Help Desk Operator

IT Service Desk Apprentice

IT Support Apprentice

Telematics Service Desk Analyst

Administrative Assistant (IT)

IT Support Manager

1st / 2nd Line IT Support Analyst

Administrative Assistant

IT Officer

IT Support Engineer

Apprentice - IT Service Desk Analyst

IT Helpdesk Analyst

IT Service Manager

Senior Service Desk Engineer

IT Support Contract

Senior Support Engineer

Apprentice Information and Communication Technician

Technical Operations Manager

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