Business technical support Work, Jobs in Whittlesford, Cam (with Salaries)

IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Research Associate
STEMCELL Technologies Inc —Cambridge
- £33,600 - £45,400 a year
- Weekend availability
- Laboratory experience
- Bachelor's degree
- Communication skills
12d
Linux Infrastructure Engineer
Imperial War Museums —Duxford
- £44,000 - £54,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
21h
Drone Pilot
Drone Surveying —Cambridge
- £38,000 - £42,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
Quick apply
4d
Documentation & Data Administrator
OGT —Cambridge
- Microsoft Word
- Data entry
- Organisational skills
- Employee discount
Quick apply
3d
Digital Program Supervisor
Jacqulin Digital Ventures Ltd —Cambridge
- £3,300 - £5,800 a month
- Full-time
- Team management
- Organisational skills
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Trainee Laboratory Technician
Cemfloor —Royston
- £32,000 a year
- Full-time
- Laboratory experience
- English
- Continuous improvement
- Annual leave
Quick apply
13d
Junior Functional Analyst
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- University
- Continuous improvement
- No degree
22h
Technical Project Manager
Levidian Nanosystems Ltd —Cambridge
- £60,000 - £75,000 a year
- Full-time
- PMP
- Engineering
- Travel
- Health & wellbeing programme
- Flexitime
Quick apply
4d
EPMA Data Analyst
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Part-time
1d
Accounts Payable Clerk
Harvard Bioscience —Cambridge
- £30,000 - £35,000 a month
- Full-time
- Microsoft Word
- Analysis skills
- Leadership
Quick apply
Key Account Manager - Vegetable Seeds – UK & Scandinavia
Van Waveren Saaten GmbH \ RAGT Seeds Limited —Ickleton
- Full-time
- Hybrid work
- English
- Business development
- Travel
Quick apply
4d
Assistant / Trainee Quantity Surveyor
Conneely Group —Stansted
- Full-time
- Databases
- In-person
Quick apply
Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Bioresources Technician- Water Recycling
Anglian Water Services Ltd —Cambridge
- £36,920 - £43,686 a year
- 12 hour shift
- Databases
- Mechanical knowledge
11d
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Data analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Quality Engineer, Quality Department
CONTAMAC LTD —Saffron Walden
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Life insurance
Quick apply
11d
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
5d
Digital Transformation Manager
Jacqulin Digital Ventures Ltd —Cambridge
- £3,800 - £6,500 a month
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
12d

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business technical support jobs near whittlesford, cam

IT Junior Technical Analyst

Science Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
11 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Desktop support
Microsoft Excel
Microsoft Outlook
Incident queue management
Mobile applications
IT service management
User account provisioning
Ticket management
Maintenance
Microsoft Office Suite
User account management
Continuous improvement
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
IT incident logging
Application support
Cybersecurity
Communication skills
VPN

Full job description

Description

Job Role

We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.

Key Responsibilities

Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
Record, priorities and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
Maintain accurate asset records, knowledge articles, user guidance and support documentation.
Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
Work independently where appropriate, while knowing when to ask for guidance or escalate.

Skills, Knowledge and Expertise

The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:

Windows 11 support and troubleshooting
Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
Endpoint support, device build, software installation and peripheral troubleshooting
Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
Remote support tools and supporting users across multiple sites
IT service management or ticketing systems, with an understanding of incident, request and escalation processes
Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
Clear written and verbal communication with technical and non-technical users
A proactive, organised and customer-focused approach, with a willingness to learn

Benefits

We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.

Career Development

We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.

About Sagentia

Sagentia is a leading global science, technology and regulatory consultancy. We excel in research and development, regulatory and safety services, and technical programme delivery.

Combining deep technical and scientific expertise with specialist industry knowledge, Sagentia’s consulting teams deliver best-in-class results against complex briefs.

Our culture is innovation-rich and outcomes-focused.

Quick apply

Refine Your Search

business technical support jobs in whittlesford, cam

IT Junior Technical Analyst

Research Associate

Linux Infrastructure Engineer

Drone Pilot

Documentation & Data Administrator

Digital Program Supervisor

Trainee Laboratory Technician

Junior Functional Analyst

Technical Project Manager

EPMA Data Analyst

Accounts Payable Clerk

Key Account Manager - Vegetable Seeds – UK & Scandinavia

Assistant / Trainee Quantity Surveyor

Technical Facilities Services Coordinator | Operation Group | Estates and Facilities | LMB 2624

Bioresources Technician- Water Recycling

Implementation Coordinator

Service Desk Engineer

Quality Engineer, Quality Department

QA Engineer

Digital Transformation Manager

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