(technical operations) Work, Jobs in Wickham, Brk (with Salaries)

Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
3d
2nd Line Technical IT Support Engineer
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £35,000 a year
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
6d
Cyber Security Consultant (DV Security Clearance)
CGI —Basingstoke
- Full-time
- Analysis skills
- Communication skills
Quick apply
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
9d
Data Analyst
BCA —Hook
- £35,000 - £40,000 a year
- Monday to Friday
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Project Administration Support
Serco Group —Harwell
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Life insurance
- Sick pay
5d
Assembly Operative
Garner Osborne Circuits Ltd —Newbury
- Up to £13.71 an hour
- Full-time
- Schematics
- Assembly
- Continuous improvement
- Free parking
- Employee discount
Quick apply
3d
Senior Infrastructure Engineer - Business Support (CTPSE)
Thames Valley Police —Newbury
- £67,653 a year
- Part-time
- Communication skills
- Annual leave
Service Operations Coordinator
Nomios —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Alarm Response and Incident Controller- Bench
Wilson James —Chineham
- £15.50 an hour
- Customer service
- First Aid Certification
- Communication skills
- Employee discount
- Referral programme
Project Coordinator - IT
PMC Commerce —Reading
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
Operations Manager – Installs
Correct Contract Services Ltd —Andover
- £50,000 - £60,000 a year
- Analysis skills
- Project management
- Team management
Quick apply
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
Production Operative
iNetic Ltd —Andover
- £13.00 - £13.20 an hour
- Full-time
- Assembly
- Quality control
- Power tools
- Free parking
- Sick pay
Quick apply
Assistant Environmental Consultant
SOCOTEC UK & Ireland —Reading
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
IT Hardware Asset Data and Tooling Assistant Manager, IT Infrastructure Services
Deloitte —Reading
- Hybrid work
- Continuous improvement
- IT
- Communication skills
4d
Service Operations Administrator (Cyber Security)
Nomios —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Head of IT Operational Support
National Trust —Swindon
- £74,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
6d
Remote Support Engineer - Night Shift
Dexory —Wallingford
- Night shift
- In-person
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
4d
Trading Operations Coordinator
Conrad Energy —Abingdon
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Continuous improvement
Quick apply

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Customer Service Desk Analyst

ITQ Metis
Thatcham

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
3 days ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
English
Ticket management systems
Technical support incident logging
Organisational skills
Technical writing
Software testing
Customer support
Customer interaction
Application support
SaaS
Communication skills

Full job description

Customer Service Desk Analyst

About the Role

Hi there, we are looking for a proactive and organised Customer Service Desk Analyst to join our growing team. At the heart of this role is customer service. This role is ideal for someone early in their career who enjoys problem solving, technology and most importantly, loves helping and looking after customers.

You will be the first point of contact for customers who need help, whether they have a question, need guidance using our software, or are experiencing a technical issue. We are looking for someone who enjoys speaking with people, takes pride in providing a great service, and is able to make customers feel supported and confident that their issue is being looked after.

You will take ownership of incoming support requests through our service desk platform, keeping customers informed throughout the process and working closely with colleagues across the business to ensure queries are resolved efficiently and professionally.

There is also an important technical element to the role. You will develop a strong understanding of our software, investigate and troubleshoot user issues, assist customers with system configuration and access, and help test software updates and fixes.

You do not need to know everything from day one. We are looking for someone with a good technical mindset, a willingness to learn, and the ability to combine problem-solving skills with excellent customer service.

This is a great opportunity for someone early in their career who wants to build experience across customer support, software and technology, with opportunities to develop into more senior, technical or customer-focused roles in the future.

Key Responsibilities

Be the first point of contact for customers contacting the support desk
Provide friendly, helpful and professional support through every customer interaction
Take ownership of customer queries and ensure customers are kept informed of progress
Manage incoming support tickets through the service desk platform
Ask the right questions to understand customer issues and identify what help they need
Troubleshoot first-line software and technical issues
Guide customers through solutions in a clear and easy-to-understand way
Support users with system access, configuration and general system queries
Provide basic guidance and training to help customers get the most from our software
Escalate more complex issues to senior or technical teams when appropriate
Ensure escalations contain clear, accurate and useful information
Maintain accurate ticket notes, updates and resolutions
Monitor the support queue and help ensure response times and SLA targets are achieved
Work closely with colleagues across Support, Development and other internal teams to resolve customer issues
Assist with testing and validation of software updates, fixes and new functionality
Contribute to internal support documentation and knowledge base articles
Identify recurring customer issues and suggest ways we can improve our systems, processes and customer experience
Share customer feedback with the wider team to help us continually improve our service

Skills & Experience

Essential

Excellent customer service and communication skills
A genuine desire to help people and provide a positive customer experience
Friendly, patient and approachable communication style
Confident communicating with customers by phone, email and other support channels
Ability to remain calm, professional and kind when dealing with customers under pressure
Good written English and the ability to explain information clearly
Strong organisational skills and attention to detail
Ability to take ownership of tasks and follow issues through to resolution
Ability to prioritise workload and manage multiple customer requests
Comfortable learning and using new software systems
Good problem-solving skills and basic technical troubleshooting ability
Curious and willing to investigate how and why something works
Positive, proactive and team-oriented attitude
Willingness to learn and develop both customer service and technical skills

Desirable

Previous experience in a customer service, support desk or helpdesk role
Experience using ticketing or service desk systems
Experience supporting customers over the phone and by email
Understanding of SaaS or software platforms
Familiarity with Microsoft 365 and general business IT systems
Previous experience troubleshooting software or user issues
Experience working within a technology or software business

What Success Looks Like

Success in this role is not simply about closing tickets. It is about making sure customers feel supported throughout their experience with us.

You will be successful when:

Customers receive friendly, timely and helpful communication
Customers feel confident that their questions and problems are being taken seriously
Support tickets are handled efficiently and professionally
You take ownership of customer queries and keep people informed
First-line issues are investigated and resolved effectively
Technical escalations are accurate, detailed and well documented
Your understanding of our software and customer needs continues to develop
You build positive relationships with customers and colleagues
Customer feedback and recurring issues are recognised and shared with the wider team
You make a positive contribution to the support team and help us continually improve the service we provide

Career Development

We want this role to be somewhere you can develop and build your career.

As your knowledge, experience and interests grow, there may be opportunities to progress into areas such as:

Senior Service Desk Analyst
Technical Support Specialist
Customer Success
Account Management or Customer Relationship roles
Product Support
Operations

Pay: From £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Thatcham RG19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you the kind of person who can deal with customers under pressure and remain calm, professional and kind at all times?

Language:

Fluent English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

(technical operations) jobs in wickham, brk

Customer Service Desk Analyst

2nd Line Technical IT Support Engineer

Cyber Security Consultant (DV Security Clearance)

IT Support Engineer I - Junior Helpdesk

Data Analyst

Project Administration Support

Assembly Operative

Senior Infrastructure Engineer - Business Support (CTPSE)

Service Operations Coordinator

Alarm Response and Incident Controller- Bench

Project Coordinator - IT

Operations Manager – Installs

IT Asset Manager

Production Operative

Assistant Environmental Consultant

IT Hardware Asset Data and Tooling Assistant Manager, IT Infrastructure Services

Service Operations Administrator (Cyber Security)

Head of IT Operational Support

Remote Support Engineer - Night Shift

Trading Operations Coordinator

I want to receive the latest job alerts for (technical operations) in wickham, brk

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