1st line support Work, Jobs in Widnes, Chs (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
Quick apply
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
2d
Laundry Assistant (Sedgemoor Hub)
Liverpool City Council —Liverpool
- £24,796 - £25,583 a year
- Employee assistance programme
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Technology Support Engineer - Brio Leisure
Brio Leisure —Chester
- £28,598 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
13d
Aigburth Park Campus Warden (Live-in)
Liverpool Hope University —Liverpool
- Weekend availability
- University
- Annual leave
12d
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
5d
Outreach Family Support Worker (17.5hrs per week)
Liverpool City Council —Liverpool
- £35,412 - £39,862 a year
- Employee assistance programme
4d
Procurement Officer
UK Research and Innovation —Warrington
- £37,841 a year
- Full-time
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
11d
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
Technical Consultant Internship, Century City
CyberIAM Holdings —Chester
- Computer Science
- Bachelor's degree
- No degree
Grounds Maintenance Operative / Gweithiwr Cynnal a Chadw Tir
Cambria Maintenance Services —Ewloe
- £13.45 an hour
- Full-time
- Maintenance
- Annual leave
- Sick pay
5d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Operational Support Officer (AO)
Building Safety Regulator —Bootle
- £28,499 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Annual leave
- Sick pay
5d

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1st line support jobs near widnes, chs

Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

1st line support jobs in widnes, chs

Technical Support Advisor 2nd Line Telco

Help-Desk support analyst (1st line)

1st line Service Desk Agent

Customer Support Technician (1st Line Support)

IT Support Engineer

1st Line Support IT Engineer

Service Desk Analyst

Laundry Assistant (Sedgemoor Hub)

Engineer II, Digital Services Remote Operations

Technology Support Engineer - Brio Leisure

Aigburth Park Campus Warden (Live-in)

Systems Support Analyst

Outreach Family Support Worker (17.5hrs per week)

Procurement Officer

3rd Line Support Engineer

Technical Consultant Internship, Century City

Grounds Maintenance Operative / Gweithiwr Cynnal a Chadw Tir

IT Support Analyst

CDD Analyst

Operational Support Officer (AO)

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