OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Credit Control Business Partner - 3 month Fixed Term Contract
As a Credit Control Business Partner, you will work collaboratively with Commercial, Operations and Finance teams to maximise cash collection, reduce overdue debt and improve the overall order-to-cash process.
You will act as the key link between Credit Control and operational stakeholders, building strong relationships across the business to resolve customer queries quickly, identify recurring issues and implement sustainable solutions that improve cash flow and customer experience.
Your focus will be on partnering with business leaders to drive accountability, challenge performance and ensure credit control is recognised as a value-adding business function rather than simply a collections team.
Key Responsibilities
- Act as the primary Credit Control Business Partner for allocated business units, developing strong relationships with Commercial, Operational and Finance stakeholders.
- Work collaboratively with Operational and Commercial teams to resolve customer invoice disputes and billing queries, ensuring issues are addressed quickly to minimise payment delays.
- Identify the root causes of recurring disputes, implementing preventative actions and process improvements to reduce future occurrences.
- Challenge stakeholders where delays are impacting cash collection, ensuring clear ownership and accountability for query resolution.
- Attend regular debt review meetings with operational leaders, commercial managers and finance teams, agreeing actions and monitoring progress.
- Support the achievement of cash collection targets, DSO objectives and working capital improvements across the business.
- Collaborate with Sales, Contracts, Billing and Operations to ensure customer accounts are maintained accurately and invoices are raised correctly first time.
- Monitor and report on query volumes, resolution times and debt performance, identifying risks and opportunities for improvement.
- Promote a "right first time" culture by improving billing accuracy, reducing avoidable disputes and driving continuous process improvement.
- Build strong relationships with customers where appropriate, supporting the resolution of complex commercial issues.
- Ensure compliance with company credit policies, financial controls and audit requirements.
- Support wider Finance initiatives and projects, providing credit control expertise and operational insight.
Critical Performance Measures
- Achievement of cash collection and DSO targets.
- Reduction in aged debt across allocated business areas.
- Reduction in invoice queries and dispute ageing.
- Improved first-time invoice accuracy through root cause analysis.
- Timely resolution of customer disputes within agreed SLAs.
- Strong stakeholder engagement and positive feedback from Commercial and Operational teams.
- Continuous improvement initiatives delivering measurable business benefit.
- Adherence to internal KPIs, SLAs and company policies.
Professional Qualifications
- CICM qualification desirable but not essential.
- AAT qualification or equivalent financial experience desirable.
- Continuous professional development within Credit Management or Finance.
Experience
Essential
- Significant experience in Credit Control/Accounts Receivable
- Experience partnering with Operational, Commercial and Finance stakeholders.
- Proven ability to influence senior managers and challenge constructively where required.
- Demonstrable experience of resolving complex invoice disputes and driving root cause analysis.
- Excellent communication and stakeholder management skills.
- Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUPs and reporting.
- Experience using ERP/accounting systems, preferably Microsoft Dynamics.
Desirable
- Experience within Facilities Management or business services.
- Knowledge of order-to-cash processes and continuous improvement methodologies.
- Experience attending cross-functional meetings and driving business change.
- Experience communicating with senior stakeholders within a company, ability to communicate Financial issues and advice to Non-Finance heads.
- Able to demonstrate tangible examples of value add to central business functions.
- Excel knowledge including lookups and pivot tables.
- Previous knowledge of working with an ERP/accounting system preferably Microsoft dynamics.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
