2nd line support Work, Jobs in Woodham Ferrers, Ess (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Analyst
Ground Control —Billericay
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Life insurance
Quick apply
4d
Technology Support and Solutions Specialist
Colchester City Council —Colchester
- £29,943 - £36,738 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Azure
- IT
- Employee discount
12d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Reporting Lead
Southern Housing —Sittingbourne
- £38,110 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- In-person
- Annual leave
- Work from home
3d
Data Manager
Ormiston Academies Trust —Burnham-on-Crouch
- £28,039 - £31,296 a year
- Full-time
- School
- Employee discount
11d
Systems Support Analyst
WestonHomes —Hatfield Heath
- English
- Life insurance
Quick apply
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
IT Support Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
12d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Windows

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2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st…
£28,000 - £38,000 a year
1st Line Technical Support Agent
Digital Fibre —Maidstone
Keeping customers updated throughout the fault resolution process. Providing first-line technical support via telephone, email and ticketing systems.
£25,420.00 - £41,456.27 a year
Quick apply
4d

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2nd line support jobs near woodham ferrers, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

2nd line support jobs in woodham ferrers, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Junior IT Support Engineer – MSP Helpdesk - Full Time

IT Support Team Leader

Technical Support Analyst

Technology Support and Solutions Specialist

2nd Line IT Engineer

IT Support Technician

Reporting Lead

Data Manager

Systems Support Analyst

1st Line IT Engineer

IT Support Engineer

HR Systems Analyst

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