Analyst, enterprise service desk Work, Jobs in Woodham Ferrers, Ess (with Salaries)

Software Tester / Support Analyst
Sendtek —Wickford North
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- English
- SQL
- JavaScript
- Free parking
Quick apply
4d
Data Operations Analyst
OnStream —Braintree
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
12d
Manufacturing Systems Business Analyst
TECNIQ —Witham
- £65,000 - £75,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- ERP systems
- Free parking
- Life insurance
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Complaints Analyst
National Westminster Bank PLC —Southend-on-Sea
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
1d
Reporting & BI Analyst
Simarco —Witham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
Quick apply
Business Analyst (Energy & Metals Trading)
MABILLA ENERGY & METALS LTD —Harlow
- £36,000 - £50,200 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Master's degree
- Free parking
Quick apply
Client Operations & Finance Analyst (Junior)
Boost inc —London
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Operations Support Analyst
Ground Control —Billericay
- Full-time
- Hybrid work
- SQL
- Communication skills
- Annual leave
- Life insurance
Quick apply
11d
SAP Functional Analyst - Project Systems
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Oracle
- Agile
- Flexible schedule
- Referral programme
Data & Business Insights Analyst
Dovetail Games Ltd —Chatham
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Organisational skills
Quick apply
1d
Service Desk Analyst
Care UK —Colchester
- IT
11d
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
Service Charge Analyst
MHS Homes —Chatham
- £40,680 a year
- Full-time
- Free parking
Quick apply
12d
VacancyTitle: Service Desk Analyst
Southern Housing —Sittingbourne
- £30,186 a year
- Full-time
- Customer service
- Annual leave
3d
Chargebacks and Pricing Analyst
Henry Schein Dental (UK) —Gillingham
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Data Analyst
Skanska —Gravesend
- Data analysis skills
- SQL
- Bachelor's degree
- Bereavement leave
4d
DATA BUSINESS ANALYST
Laing O'Rourke —Dartford
- SQL
- Agile
- AI
TECHNICAL ANALYST - SERVICENOW
Laing O'Rourke —Dartford
- Continuous improvement
- IT
- Communication skills
Management consultants and business analysts
Ilford lane barber LTD —Ilford
- £35,568 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
9d

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Software Tester / Support Analyst

Sendtek
Wickford North

Quick apply

Job details

Permanent | Graduate | Full-time | Self-employed
£32,000 - £37,000 a year
4 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Jira
CSS
XML
Kanban
Trello
Selenium
Git
English
Technical support
SOAP
SQL
PHP
Software quality assurance
JavaScript
PostgreSQL
REST
Software development
GitHub
APIs
Software testing
Agile
Test cases
Application support
HTML
MySQL

Full job description

Software Tester / Support Analyst

Location: Battlesbridge / Hybrid

Salary: £32,000 - £37,000 per annum (depending on experience)

Department: Development

Reporting to: Head of Technical

Role type: Permanent

About Sendtek

Sendtek is an all-in-one shipping management platform built for UK and Cross Border businesses. We make domestic and international shipping simpler by bringing carrier services, parcel booking, label generation, live tracking and returns management together in one place.

Our platform connects online stores and carrier networks, automates routing decisions and supports the full shipping journey. This includes e-commerce order sync, customs and duties, billing and invoicing, hub operations, customer support and analytics and scale their logistics.

The Role

We are looking for a QA Tester / Support Analyst to join our Technical team. You will help protect the quality of our core shipping platform while providing responsive, practical support to customers and internal users across e-commerce integrations, carrier APIs and bill management.

This blended role suits someone who enjoys investigating problems, testing software methodically and communicating clearly. You will work closely with developers and operations colleagues, taking ownership from initial report or test finding through to verified resolution.

What You'll Be Doing

· Manually testing new features, fixes and integrations across our web-based shipping platform before release

· Creating and maintaining clear test cases, checklists and regression suites based on requirements and real customer workflows

· Carrying out functional, regression, exploratory and end-to-end testing across supported desktop and mobile browsers

· Testing REST and SOAP API integrations using tools such as Postman, including JSON/XML requests, responses and error handling

· Logging high-quality defects with reproducible steps, evidence, severity and expected outcomes, then retesting and verifying fixes

· Triaging support queries, reproducing issues and distinguishing between user, configuration, data, integration and product faults

· Communicating clearly with customers and internal teams, owning cases through to resolution and keeping stakeholders updated

· Working with developers and operations to improve product quality, support documentation and release readiness

About You

You'll thrive in this role if you:

· Have at least one year's experience in software testing, application support, technical support or a similar role

· Enjoy investigating issues methodically and can turn unclear reports into reliable, reproducible steps

· Communicate calmly and clearly with technical and non-technical users, both in writing and verbally

· Are organised, comfortable prioritising competing tickets and able to manage your own workload

· Have strong attention to detail while keeping sight of customer impact and business priority

· Are comfortable learning complex workflows, including shipping, carrier and e-commerce processes

· Work collaboratively with developers, product, operations and customer-facing colleagues

· Take ownership, follow through on commitments and look for ways to prevent repeat issues

Why Sendtek

Sendtek's mission is to make global shipping accessible and affordable for UK businesses. We give growing companies access to enterprise-grade shipping technology and competitive carrier services without the complexity of managing multiple systems.

You will join a customer-first team that values practical innovation, collaboration and continuous improvement. Your work will directly shape the quality of the platform and the support experience our customers receive.

This is a UK-based role with 5 days a week in the office. Attendance at our Battlesbridge office for key meetings, release planning and team collaboration is mandatory, with flexibility supported where the role allows.

The Perks

23 days' holiday plus bank holidays, with additional holiday awarded for each completed year of service from year two (up to five additional days)
An extra day off for your birthday
Learning and development support and CPD Scheme
Enhanced family-friendly policies

Requirements

· At least one year's experience in software QA, application support or technical support

· Hands-on experience testing browser-based business applications

· Ability to write test cases and perform functional, regression and exploratory testing

· Experience logging, prioritising and retesting defects in an issue-tracking system

· Experience handling support tickets from triage through to resolution

· Confidence using browser developer tools and interpreting logs and network requests

· Working knowledge of REST APIs and Postman, with the ability to read JSON and XML

· Basic SQL skills for safely querying and validating PostgreSQL or MySQL data

· Excellent English and the ability to explain technical issues in plain language

· Understanding of software development lifecycles, release testing and Agile delivery

Nice to Have:

· Experience with e-commerce platforms, shipping, logistics or carrier systems

· Exposure to automated testing tools such as Playwright, Cypress or Selenium

· Familiarity with Git, GitHub and basic version-control workflows

· Familiarity with Jira, Trello or other development Kanban Boards

· Basic understanding of HTML, CSS, JavaScript or PHP

· Experience with service-desk tools, SLAs and knowledge bases

· Experience testing integrations, webhooks, PDF labels or commercial invoices

Pay: £32,000.00-£37,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

analyst, enterprise service desk jobs in woodham ferrers, ess

Software Tester / Support Analyst

Data Operations Analyst

Manufacturing Systems Business Analyst

Analyst, Enterprise Service Desk

Complaints Analyst

Reporting & BI Analyst

Business Analyst (Energy & Metals Trading)

Client Operations & Finance Analyst (Junior)

Operations Support Analyst

SAP Functional Analyst - Project Systems

Data & Business Insights Analyst

Service Desk Analyst

ERP System Analyst

Service Charge Analyst

VacancyTitle: Service Desk Analyst

Chargebacks and Pricing Analyst

Data Analyst

DATA BUSINESS ANALYST

TECHNICAL ANALYST - SERVICENOW

Management consultants and business analysts

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