Customer service and quality manager Work, Jobs in Wyke Regis, Dor (with Salaries)

Guest Experience & Operations Assistant
Nemesis Properties —Portland
- Up to £15 an hour
- Full-time
- Hospitality
- Customer service
- Driving
Quick apply
Customer Experience Manager
LUNA & me —Beaminster
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- No experience needed
- Free parking
- Employee discount
Quick apply
10d
Customer Service and Quality Manager
Scientific Safety Alliance —Dorchester
- £50,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Quick apply
Care Service Manager
Aster Group —Weymouth
- £34,000 a year
- Full-time
- Care plans
- Leadership
- Communication skills
- Employee assistance programme
2d
Box Office Manager
Weymouth Pavilion —Weymouth
- Weekend availability
- Bar
- Sales
- Microsoft Office
- Free parking
Quick apply
4d
Property Services Manager
Sykes Holiday Cottages —Lyme Regis
- Up to £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
8d
Practice Manager
DK Dental Practice —Weymouth
- £28,000 - £45,000 a year
- Full-time
- Management
- Team management
- Human resources
- Employee discount
Quick apply
Residential Lettings Manager - Poundbury & Dorchester
Symonds & Sampson LLP —Dorchester
- £35,000 - £40,000 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Free parking
Quick apply
10d
Account Manager
Sykes Holiday Cottages —Lyme Regis
- £25,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Sales & Service Team Manager
B&Q —Weymouth
- £30,000 - £33,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Procurement Coordinator
TestLink Services Ltd —Poole
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
E-commerce Systems Manager – Shopify & ERP Systems (in-house)
Body Jewellery Ltd —Poole
- From £55,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Contracts & Site Coordinator
Snashall Steel Fabrications LTD —Dorchester
- From £30,000 a year
- Full-time
- Microsoft Office
- Construction experience
- In-person
- Free parking
- Flexible schedule
Quick apply
4d
Quality Assurance Technician
TestLink Services Ltd —Poole
- Up to £25,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager - London and South-East M/F
Hirsch UK —Poole
- £70,000 - £110,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Project management
Quick apply
Branch Manager - Weymouth
Scrivens Opticians and Hearing Care —Weymouth
- Management
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Warehouse & Inventory Controller Team Leader
TestLink Services Ltd —Poole
- £26,000 - £30,000 a year
- 10 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Care Coordinator
Helping Hands —Poole
- £31,000 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Boatcare Technician
Boatcare Marine Limited —Portland
- Full-time
- Power tools
- In-person
- Hand tools
- Free parking
- Health & wellbeing programme
Quick apply

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customer service and quality manager jobs near wyke regis, dor

Guest Experience & Operations Assistant

Nemesis Properties
Portland

Quick apply

Job details

Full-time
Up to £15 an hour

Benefits

On-site parking

Qualifications

Hospitality
Driving Licence
Customer service
Driving
Organisational skills
IT
Guest services
Communication skills
Hotel experience

Full job description

Guest & Property Operations Assistant

Full Time | Portland, Dorset
Driving Licence Essential

About the Role

We are looking for a proactive and organised Guest & Property Operations Assistant to join our growing team. This is an exciting, hands-on role supporting the day-to-day operation of Crabbers Wharf, a luxury waterfront holiday cabin development, while also providing administrative support for the residential and commercial property portfolio managed by Nemesis Properties.

This is a varied hybrid position that combines guest services, operational coordination, property administration and on-site support. No two days are the same, making it ideal for someone who enjoys working in a fast-paced environment, solving problems and delivering exceptional customer service.

Working closely with the Property Manager, Housekeeping and Maintenance teams, you will play a key role in ensuring our holiday guests receive an outstanding experience while helping to coordinate the smooth running of our property lettings operation. As the business continues to grow, there will be opportunities for the successful candidate to develop and progress within the role.

Working Hours

Monday to Friday: 8:30am – 5:00pm
Saturdays: 10am – 2:00pm (on a rota basis)
Participation in the out-of-hours on-call rota is required.

Key Responsibilities

Guest Experience

Act as the first point of contact for guests, visitors and enquiries at the Tourist Information Centre.
Welcome arriving guests and assist with check-ins and departures.
Handle telephone calls, emails and guest enquiries professionally and efficiently.
Resolve guest issues promptly to ensure an exceptional customer experience.
Support guest activities, including the use of site facilities such as kayaks and the pontoon.

Operations & Site Coordination

Coordinate the daily activities of the housekeeping and maintenance teams.
Assist with rota planning, staffing coordination and operational scheduling.
Carry out equipment, stock and supply checks.
Monitor bookings, arrivals, departures and daily operational activity.
Provide on-site operational support across the development.
Coordinate contractor visits and site access.
Maintain a visible and approachable presence throughout the site.
Identify, report and escalate any maintenance, health and safety or operational concerns.

Property Administration

Provide administrative support for the management of holiday and residential rental properties.
Maintain accurate records and ensure company systems are kept up to date.
Monitor emails and communications, ensuring enquiries are responded to promptly.
Assist with payroll preparation, basic accounting tasks and operational reporting.
Ensure issues are logged, tracked and followed through to completion.

On-Call Responsibilities

As part of the role, you will participate in the business's out-of-hours on-call rota.

This includes:

Carrying the on-call phone during your allocated rota periods.
Responding to guest or property-related issues outside normal working hours.
Attending site when required to resolve urgent operational matters.

Participation in the on-call rota forms part of the overall role and remuneration package.

Essential Skills & Experience

We are looking for someone who has:

Experience within hospitality, customer service, administration or operational roles.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities.
A proactive, flexible and positive approach to work.
The ability to work independently while also contributing effectively within a team.
Confidence in dealing with a wide range of people, including guests, members of the public, contractors, housekeeping staff and senior management.
Excellent attention to detail and record-keeping skills.
The ability to remain calm, professional and solution-focused under pressure.
A full UK driving licence.

Desirable Skills

It would be advantageous if you have experience in:

Holiday lets, property management or the leisure industry.
Staff rota planning and scheduling.
Basic accounting or payroll administration.
Property management or booking systems.

What We're Looking For

The successful candidate will be friendly, approachable and highly organised, with a genuine passion for customer service. They will enjoy taking ownership of tasks, working across multiple areas of the business and contributing to a high-quality guest experience while supporting the smooth operation of a growing property portfolio.

Pay: Up to £15.00 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service and quality manager jobs in wyke regis, dor

Guest Experience & Operations Assistant

Customer Experience Manager

Customer Service and Quality Manager

Care Service Manager

Box Office Manager

Property Services Manager

Practice Manager

Residential Lettings Manager - Poundbury & Dorchester

Account Manager

Sales & Service Team Manager

Procurement Coordinator

Channel Sales Manager - South UK M/F

E-commerce Systems Manager – Shopify & ERP Systems (in-house)

Contracts & Site Coordinator

Quality Assurance Technician

Business Development Manager - London and South-East M/F

Branch Manager - Weymouth

Warehouse & Inventory Controller Team Leader

Care Coordinator

Boatcare Technician

I want to receive the latest job alerts for customer service and quality manager in wyke regis, dor

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