Governance analyst Work, Jobs in York, Nyk (with Salaries)

Resource Planning Analyst
Hiscox —York
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
5d
Project Officer / Business Analyst x2– Adult Social Care Improvement Programme
City of York Council —York
- £35,433 - £38,674 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
7d
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
Financial Crime Data Analyst Apprentice - LS11 9BH
QA Apprenticeships —Leeds
- £25,800 a year
- Hybrid work
1d
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Data analysis skills
- Analysis skills
Quick apply
HR Data & Insights Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Employee discount
9d
Business Analyst and Data Insights Specialist
Ripon Group —Ripon
- Full-time
- Communication skills
- Employee discount
- Life insurance
Quick apply
8d
Operations Specialist – Schemes
Hiscox —York
- Full-time
- Microsoft Powerpoint
- Organisational skills
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Business Analyst
DWF —Leeds
- Full-time
- Travel
- Organisational skills
- SharePoint
Risk Analyst
TPT Retirement Solutions —Leeds
- Data analysis skills
- Analysis skills
- Presentation skills
7d
Senior PMO Analyst
Sopra Steria —Leeds
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Annual leave
Knowledge Prompt Analyst
DAC Beachcroft —Leeds
- Hybrid work
- Writing skills
- Analysis skills
- No degree
Quick apply
13h
Underwriting & Governance Analyst
Markel International Services Ltd —Leeds
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Quick apply
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Payroll Project Analyst
TPT Retirement Solutions —Leeds
- Analysis skills
- Analytics
8d
Business Analyst
Thompsons Solicitors —Leeds
- £43,949 - £47,257 a year
- Full-time
- Hybrid work
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
4d
Senior People Analyst
Markel International Services Ltd —Leeds
- Data analysis skills
- AI
- Annual leave
- Flexible schedule
Quick apply
Data Analyst
Luminate Education Group / Business Support —Leeds
- £27,632 - £29,255 a year
- Hybrid work
- Analysis skills
- Education
- Training & development
- Annual leave
1d
Credit Risk Analyst
HSBC Global Services Limited —Leeds
- Full-time
- Analytics
5d

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Resource Planning Analyst

Hiscox -
York

Apply Now

Job details

Full-time
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Analysis skills
Communication skills
Analytics
Rota coordination

Full job description

Job Type:

Permanent

Build a brilliant future with Hiscox

Within Hiscox we are dependent on timely data and forecasting to ensure the best business service is delivered to our customers. Through correct forecasting, scheduling and real time workforce management we deliver a quality of service that is unrivalled in our industry.

This is an exciting opportunity to join the Resource Planning Team as an Analyst, where you’ll play a key role in shaping workforce planning and service optimisation across Hiscox UK operations.

We’re looking for someone with strong analytical thinking and a proactive mindset—prior experience in Resource Planning is essential, and you'll be given the training and support needed to develop further in the role and grow your expertise across forecasting, scheduling and workforce management.

As a Resource Planning Analyst, you’ll help ensure we have the right people in the right place at the right time—across both front and back office teams. You’ll contribute to mid- and short-term planning, helping us meet and exceed customer expectations in a hybrid working environment. With flexible working now embedded in our culture, your work will be vital in maintaining service levels across a distributed workforce.

The Resource Planning team is responsible for the workforce management across our customer service and central broker underwriting teams, providing cost effective resource models that ensure financial as well as operational performance. We work closely with stakeholders across the business and in particular helping customer service teams to optimise utilisation and availability for the customer service workforce.

As a Resource Planning Analyst, you will be responsible for:

Assist with the mid-term planning process, ensuring that the right resource plan and schedules are in place to meet customer expectations in both front and back office teams.
Support workforce planning and service optimization across Hiscox UK operations, with a focus on mid-term planning.
Collaborating with service delivery teams to ensure the successful delivery of service KPIs.
Carrying out in depth analysis of historical supply and demand data to produce robust forecasts, arrival distributions and performance trends, using this information to make improvement recommendations
Schedule administration within WFM platform, using information from a variety of sources, ensuring accuracy and providing recommendations.
Development and maintenance of strong relationships with key stakeholders, providing impact assessments to enable timely and accurate decision-making.
Responds to internal customer requests through email/teams channels
Assist Real Time Planning when required, analysing call trends, performance and forecasts to make tactical decisions which impact interval level plans.
Assist with the creation and maintenance of best practice, governance, auditing and frameworks to ensure all processes are well documented.

Technical skills required for the role:

A sound understanding of operational teams
Understanding of resource planning methodologies
Practical exposure to Workforce Management (WFM) systems (e.g., scheduling/forecasting platforms)
Experience with scheduling and driving scheduling efficiency
Strong stakeholder management
Ability to utilise Microsoft Suite (Excel, Word, PowerPoint etc)

Personal attributes:

Good communication and presentation skills
Strong analytical and logical thinker
A relationship builder – comfortable working with operational teams across the business
Influencer – demonstrable skills in guiding stakeholders thinking to align with strategic objectives
Customer focussed – awareness of the impact of decisions on the Customer Experience
Attention to detail and to quality with a solid work ethic

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture

Apply Now

Refine Your Search

governance analyst jobs in york, nyk

Resource Planning Analyst

Project Officer / Business Analyst x2– Adult Social Care Improvement Programme

Portfolio Management Analyst

Financial Crime Data Analyst Apprentice - LS11 9BH

HR Data and Reporting Analyst

HR Data & Insights Analyst

Business Analyst and Data Insights Specialist

Operations Specialist – Schemes

Technology Analyst - PMO (UK Remote)

Business Analyst

Risk Analyst

Senior PMO Analyst

Knowledge Prompt Analyst

Underwriting & Governance Analyst

Data Analyst

Payroll Project Analyst

Business Analyst

Senior People Analyst

Data Analyst

Credit Risk Analyst

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