Community experience advisor Work, Jobs (with Salaries)

Community Experience Advisor
Rodial —London
- Customer service
- Continuous improvement
- Communication skills
Quick apply
12d
Customer Service Advisor (Full-time)
Novacroft —Remote
- £12.71 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
4d
Feel Good Suffolk Advisor
Abbeycroft Leisure —West Suffolk
- £25,119 - £26,514 a year
- Temporary
- In-person
- Communication skills
- Teaching
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Advisor (Part-time)
Novacroft —Remote
- £12.71 an hour
- Part-time
- Remote
- Bilingual
- Customer service
- English
- Store discount
- Work from home
Quick apply
4d
Lead Community Consultant & Advisor (High Commission)
Hemer Group Consultancy LTD —London
- £300 - £500 a day
- Part-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
- Referral programme
Quick apply
1d
Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
4d
Money Advisor
BRC Jobs —Wales
- £20.35 - £27.00 an hour
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Employee Relations Advisor
Reach plc —Remote
- £32,000 - £35,000 a year
- Full-time
- Remote
- Annual leave
Quick apply
Community Sales Advisor
Ogi —Wales
- £26,227.50 - £48,480.86 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
9d
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- Annual leave
- Work from home
11d
Customer Experience Advisor
Your Leisure Kent Ltd —Sandwich
- Up to £12.80 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Student Recruitment Advisor
IE Support LTD —Remote
- £24,420.00 - £40,368.47 a year
- Part-time
- Remote
- No experience needed
- Bachelor's degree
- Communication skills
- Flexible schedule
Quick apply
Holiday Sales - Owner and Guest Experience Advisor - HS1
Parkdean Resorts —North West Dumfries
- £12.71 an hour
- Sales
- No experience needed
- Front desk
- Store discount
- Employee assistance programme
Quick apply
Client Care Advisor
Vets for Pets —London
- Part-time
- Computer literacy
- Employee discount
4d
Independent Living Advisor
People Places Lives Ltd. —Nottingham
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Direct Payments Advisor
Barnet Council —London
- Full-time
- Hybrid work
- Oracle
- Administrative experience
- Presentation skills
- Annual leave
- Flexitime
Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
FNB Community Advisor Alternative Channels
FirstRand —Kimberley
- Part-time
- Sales
- Organisational skills
- Agile
2d

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Community Experience Advisor

Rodial -
London

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Job details

12 days ago

Qualifications

Customer service
Continuous improvement
Communication skills
Marketing

Full job description

About Us

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and Nip + Fab.

Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fabs mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.

We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships.

Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

Please note, we work 4 days a week in our offices in W11 and one day from home.

The Opportunity

In this role, you will be the first point of contact for consumers interacting directly with the Nip+Fab brand across social media, paid advertising channels, email, and community platforms. You will be responsible for responding to customer comments, messages, reviews, and enquiries in a timely, professional, and brand-aligned manner, helping to deliver a positive and engaging customer experience across all touchpoints.

As the custodian of direct-to-consumer communication, both pre- and post-purchase, you will help create positive customer journeys and experiences that build trust, loyalty, and advocacy. With an initial focus on Meta platforms, you will respond to engagement across organic social content, paid advertising campaigns, and customer email communications, while supporting future integration with loyalty and CRM programmes. By developing a deep understanding of our customers and their skincare needs, you will provide tailored skincare advice, ingredient education, product recommendations, and brand support.

Working closely with the wider marketing team, you will ensure all consumer communications are authentic, on-brand, and customer-focused. You will help foster a positive brand community by engaging in conversations across channels, identifying recurring customer questions and feedback, and sharing insights that contribute to an exceptional customer experience.

You will continually develop your skincare, ingredient, and science-backed product knowledge with the support of the Senior Community and Customer Experience Manager, enabling you to confidently educate consumers and build bespoke skincare routines. You will answer product and routine-related questions, provide guidance on layering and product usage, and help customers navigate our range to find the most suitable solutions for their individual skin concerns and goals.

A dynamic, hands-on role, you will be at the forefront of how consumers experience and perceive the Nip+Fab brand. You will be prepared to get involved across the business, contribute ideas, and have your voice heard, while embracing a "make it happen" attitude. Believing deeply in our mission to deliver real results for real people at accessible prices, you will take pride in exceeding customer expectations at every interaction.

As an independent, family-run business, we value autonomy, initiative, and a willingness to drive positive change. The ability to take ownership of your work, contribute to the evolution of the customer experience, and represent the brand with passion and authenticity will be key to your success in this role.

Key Responsibilities

Respond to customer comments, messages, reviews, and enquiries across social media, paid advertising channels, email, and community platforms.
Provide skincare advice, product recommendations, and ingredient education tailored to individual customer needs.
Build bespoke skincare routines and support customers with product selection and usage guidance.
Foster positive community engagement and help strengthen customer loyalty and brand advocacy.
Identify and share customer feedback, trends, and insights with the wider business.
Ensure all customer communications are professional, accurate, and aligned with the Nip+Fab brand tone of voice.
Work collaboratively with the Senior Community and Customer Experience Manager and wider marketing team to support customer experience objectives.
Contribute to the continuous improvement of community engagement processes and customer satisfaction.

You will spend 90% of your time interacting with consumer across all touch points and actively creating conversation with consumers. You will spend 10% analysing historical execution, sharing data analytics and adjusting strategy to action learnings in the future plan and communicate to the wider team.

The successful candidate will have the following:

Excellent written communication skills, with the ability to adapt tone of voice while maintaining brand consistency across social media, email, and customer communications
Strong customer service and relationship-building skills, with a genuine passion for delivering exceptional consumer experiences
Interest in skincare, beauty, and ingredient education with the ability to manage multiple conversations and priorities simultaneously
Pro-active, self-motivated, and solutions focused with the ability to work independently and collaborate effectively within a wider team
Demonstratable interest in consumer interaction and how consumer behaviour is at the heart of brand purpose
Superb attention to detail

Quick apply

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