Front of house manager Work, Jobs (with Salaries)

Front of House Manager
St. James's Hotel & Club - Reception —London
- £41,604 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee assistance programme
Quick apply
7d
Front Office Manager
Andaz Liverpool Street —London
- £49,700 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
7d
Assistant Front of House Manager
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Bereavement leave
Quick apply
10d
Front of House Manager - 6 months FTC
The Royal Horseguards —London
- £47,000 a year
- Hotel
- Analysis skills
- Guest services
- Employee discount
- Referral programme
Quick apply
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
13d
Front Desk Manager - Aloft by Marriott London Excel
Marriott International, Inc —London
- Full-time
- No experience needed
- Hotel
- Front desk
Front Office Manager (M/F/X)
IBIS BUDGET —Hounslow
- £30,000 - £33,000 a month
- Weekend availability
- Bar
- English
- Hotel
- Employee discount
Quick apply
Front of House Manager
Unbound Great Scotland Yard London —London
- Full-time
- Hotel
- Hotel experience
- Resort
- Employee assistance programme
- Employee discount
4d
Front of House Manager
HIIBA —Luton
- £41,700 - £42,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Front of House Manager - Apple Music Studio
Apple —London
- Weekend availability
- Hospitality
Global Head of Guest Experience
Utopia —Remote
- Hospitality
- Spanish
- English
Front of House Manager
Hive Beach Company Ltd —Burton Bradstock
- £40,000 a year
- Weekend availability
- Hospitality
- Sales
- Organisational skills
- Employee discount
Quick apply
9d
Front Office Manager
Hilton London Bankside —Manchester
- From £4,500 a month
- Full-time
- Hotel
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
13d
Conference Rooms - Assistant Hospitality Manager
Lexington Catering —London
- £45,000 - £46,000 a year
- Full-time
- Hospitality
- Management
- Leadership
Quick apply
6d
Front of House Manager
Locke —Cambridge
- Full-time
- Hospitality
- Hotel
- Leadership
Quick apply
Reception & Reservation Manager
Martino' s Restaurant —London
- £52,000 - £55,000 a year
- Full-time
- Bar
- Front desk
- In-person
Quick apply
2h
Front of House Manager
Tempo Pizza —London
- £15 - £18 an hour
- Full-time
- Hospitality
- Management
- Supervising experience
- Annual leave
- Sick pay
Quick apply
10d
Front Office Manager
Hilton —London
- £38,616.36 a year
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
9d
Senior Guest Experience Manager
Jerba Hospitality UK Ltd. —London
- £68,000 - £92,000 a year
- Full-time
- Hospitality
- Customer service
- Master's degree
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Front of House Manager
Wingmans Soho —London
- £32,500 - £47,000 a year
- Full-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
6d

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Front of House Manager

St. James's Hotel & Club - Reception
London

Quick apply

Job details

Full-time
£41,604 a year
7 days ago

Benefits

Employee assistance programme

Qualifications

Hospitality
English
Organisational skills
IT
Leadership
Communication skills
Hotel experience

Full job description

Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen.

Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

About the Role

We are seeking an experienced, passionate, and service-driven Front of House Manager to lead the guest-facing operations of our 5-star boutique hotel.

With 60 beautifully appointed bedrooms, our hotel is renowned for delivering exceptional service. As Front of House Manager, you will lead a team of 14 across Reception and Concierge, ensuring every guest enjoys a seamless and memorable experience from arrival through to departure.

This is an exciting opportunity for a confident leader who thrives in a luxury hospitality environment and is passionate about developing people, maintaining exceptional standards, and creating unforgettable guest experiences.

Key Responsibilities

Lead, motivate, and develop a team of 13 across Reception and Concierge.
Deliver consistently outstanding guest service, ensuring all interactions reflect LQA standards.
Oversee the day-to-day operation of Reception, ensuring smooth and efficient service at all times.
Recruit, train, coach, and mentor team members to achieve their full potential.
Manage departmental rotas, payroll, staffing levels, and holiday planning.
Handle guest feedback and resolve any concerns professionally and efficiently, turning challenges into positive experiences.
Work closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure seamless guest journeys.
Monitor departmental performance, service standards, and operational procedures, identifying opportunities for continuous improvement.
Ensure compliance with health and safety, security, and company policies.
Drive upselling opportunities and contribute to achieving departmental revenue targets.
Maintain excellent knowledge of hotel facilities, local attractions, and guest services.

About You

We're looking for someone who brings:

Previous experience as a Front Office Manager, Front of House Manager, or Assistant Front Office Manager within a luxury or 4/5-star hotel.
Strong leadership skills with a proven ability to inspire, motivate, and develop high-performing teams.
A genuine passion for exceptional guest service and luxury hospitality.
Excellent communication and interpersonal skills.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Confidence in handling guest relations and resolving issues with professionalism and empathy.
Experience using hotel property management systems is desirable.
Flexibility to work a variety of shifts, including weekends and bank holidays.

Your hours of work:

Reporting to the General Manager, the role is full-time, 40-hours per week. Working to a flexible rota with a 30-minute unpaid break.

What We Offer

50% off from room and F&B outlets for friends and family
Continuous training and development for all staff of all levels
TFL monthly travel card for zone 1 -2 paid after successful completion of probation
Staff meals provided on shift
Discretionary service charge
Laundry service all formal uniform
Introduce a friend scheme
Employee Assistance Programme
Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days, every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.

If you are a passionate hospitality professional with a commitment to delivering exceptional guest experiences and leading a high-performing team, we'd love to hear from you.

INDMANAGE

Quick apply

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