Customer support Work, Jobs in Abingdon, Oxf (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Assistant
Lidl —Abingdon
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
21h
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Services Assistant
Gigaclear —Abingdon
- £26,000 - £26,500 a year
- Weekend availability
- Hospitality
- School
- Employee assistance programme
Quick apply
Team Member
Hollywoodbowlgroup —Oxford
- £13.87 - £14.37 an hour
- Part-time
- Bar
- Employee discount
3d
Assistant Trade Sales Counter Manager
Adhectic Timber Merchants Ltd —Abingdon
- £28,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
6d
Retail Customer Service Assistant
bp Retail —Oxford
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
Customer Advisor
Boots —Wallingford
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
11d
Receptionist and Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Customer service
- English
- Organisational skills
- Employee stock purchase plan
Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Employee stock purchase plan
Customer Relations Coordinator
Didcot Dental Studio —Didcot
- £13 - £16 an hour
- Full-time
- Sales
- Customer service
- Administrative experience
- Flexitime
Quick apply
6d
Retail Assistant
Holland & Barrett —Didcot
- £13.17 an hour
- Part-time
- Communication skills
- Store discount
- Employee assistance programme
21h
E-Commerce & ERP Systems Administrator
Keen Dist Ltd —Didcot
- £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
23h
Care Navigator/Receptionist
Morland House Surgery —Oxford
- £12.71 - £14.05 an hour
- Part-time
- Microsoft Word
- GP surgery experience
- English
- Free parking
- Annual leave
Quick apply
13d
Sales Advisor - Oxford
Whittard of Chelsea —Oxford
- £11.78 - £12.71 an hour
- Weekend availability
- Communication skills
- Store discount
- Employee discount
Receptionist
Risk Management Security Services —Cowley
- £12.75 an hour
- Overtime
- Microsoft Word
- Customer service
- Accounting
Quick apply
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Sales Assistant
Schuh —Oxford
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce

I want to receive the latest job alerts for customer support in abingdon, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Full-time
£26,000 - £27,500 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

customer support jobs in abingdon, oxf

Customer Helpdesk Support

Customer Assistant

Sales Assistant - UNIQLO Oxford Westgate

Customer Services Assistant

Team Member

Assistant Trade Sales Counter Manager

Retail Customer Service Assistant

Customer Advisor

Customer Service Advisor

Receptionist and Customer Service Advisor

Customer Service Advisor

Customer Relations Coordinator

Retail Assistant

E-Commerce & ERP Systems Administrator

Care Navigator/Receptionist

Sales Advisor - Oxford

Receptionist

Customer Service Advisor 4-6 month FTC

Sales Assistant

Customer Care Coordinator

I want to receive the latest job alerts for customer support in abingdon, oxf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected