Customer experience coordinator Work, Jobs in Acocks Green, Wmd (with Salaries)

Enrolment Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
8d
Customer Experience Coordinator
Johnson Controls —Birmingham
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Scheduling Coordinator
Individual Care Services —Studley
- Up to £27,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Phone etiquette
- Annual leave
- Work from home
Quick apply
14d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
Process Standards Coordinator
DHL —Solihull
- £35,000 a year
- Administrative experience
- Warehouse experience
- Communication skills
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Appointment Coordinator
Venture Franchise Services —Birmingham
- £8.60 - £12.50 an hour
- 8 hour shift
- Front desk
- Store discount
- Profit sharing
Stock Coordinator
implantcast UK —Aston
- £27,825 a year
- Full-time
- Anatomy knowledge
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
6d
Care Coordinator Part Time Care Home
Royal Star & Garter —Solihull
- £13.77 an hour
- Part-time
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Dental Receptionist / Front of House Coordinator
Sutton Aesthetic Dentistry —Sutton Coldfield
- £14 - £17 an hour
- Full-time
- Sales
- Customer service
- Administrative experience
- Store discount
- Employee discount
Quick apply
14d
Service Coordinator
Tarplett Generator Services Ltd —Pershore
- £27,500 - £40,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Annual leave
- Flexible schedule
Quick apply
7d
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Agreement Coordinator Lettings - 9 month FTC
Stonegate Group —Solihull
- £29,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
Transport Coordinator
Darlaston Builders Merchants Limited —Walsall
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
Operations Coordinator
ApexMationwide LTD —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Client Liaison & Customer Experience Coordinator
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Events and Membership Services Assistant
National Governance Association —Birmingham
- £26,227.50 - £29,000.00 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
- Annual leave
- Employee assistance programme
13d
Supply Chain Coordinator
Petshop Indonesia Marketplace —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Life insurance
Quick apply
4d

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Enrolment Officer

Birmingham City University -
Birmingham

Apply Now

Job details

Full-time
£35,331 - £39,002 a year
8 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Department

Student and Programme Administration

Location

Joseph Priestley Building

Salary

£35,331 to £39,002 per annum

Permanent

Post Type

Full Time

Release Date

14 July 2026

Closing Date

23.59 hours BST on Tuesday 28 July 2026

Interview Date

Tuesday 11 August 2026

Reference

S126032

Please note: Transitional pay points within Grades E will be removed from 01 August 2026. Appointments made on or after this date will be to the relevant substantive pay point within the grade. Where an appointment is made to a transitional pay point before 01 August 2026, salary will automatically move to the relevant substantive pay point within the grade from 01 August 2026.

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands. This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

As Enrolment Officer, you will take ownership of the University’s enrolment activities, ensuring processes are delivered effectively, accurately and in line with University regulations and deadlines.

You will lead and support a team of Enrolment and Graduation Coordinators, providing guidance, allocating work and monitoring delivery across key enrolment activities. Working closely with colleagues across Student and Academic Services and wider professional services teams, you will play an important role in ensuring students receive a seamless experience during key points of the student lifecycle.

Key Responsibilities

Through effective coordination and leadership of enrolment activities, you will:

Lead the planning and delivery of annual enrolment processes, ensuring activities are completed accurately and on schedule.
Manage, support and develop a team of Enrolment and Graduation Coordinators, allocating workloads and supporting effective performance.
Work collaboratively with academic and professional services teams to coordinate enrolment activities, communications and student record management.
Oversee the delivery of enrolment and verification services, responding to requests from students, staff and external stakeholders.
Maintain accurate procedures, guidance documents and records relating to enrolment processes.
Use student record systems and data to monitor progress, identify issues and provide reports on enrolment activity.
Act as a key point of contact for enrolment enquiries, providing excellent customer service and resolving queries effectively.
Support the delivery of graduation activities and other key University events, including enrolment, open days and clearing.
Identify opportunities to improve processes and contribute to the development of more efficient ways of working.

Requirements

We are looking for someone with experience of managing administrative teams or coordinating complex processes within a busy environment.

Essential requirements include:

Experience of leading, supporting or coordinating administrative teams and activities.
Strong organisational skills, with the ability to prioritise competing demands and meet deadlines.
Experience using student information systems, databases or similar record management systems.
Ability to build effective working relationships with academic and professional services colleagues.
Excellent communication skills, with the confidence to engage with a wide range of stakeholders.
Experience delivering a high-quality customer service experience in a busy environment.
Strong problem-solving skills and the ability to identify and support process improvements.
Proficiency in Microsoft Office applications, particularly Excel and Word.

Desirable experience includes:

Experience working within higher education administration.
Knowledge of university enrolment processes, regulations and procedures.
Experience coordinating events or large-scale operational activities.

Further Information

If you are excited by the opportunity to help shape the future of Student and Programme Administration Team, we would love to hear from you.

For an informal discussion about the role, please contact Tori Matthews at [email protected].

Interviews for this role are planned to take place on 11 August 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications, and encourage you to apply as early as possible to avoid disappointment.

Please note that candidates who have been unsuccessful for the same role within the last six months may not normally be reconsidered. We encourage applicants to reapply when they have gained additional skills, qualifications, or experience relevant to the role.

Why not explore our campuses using our interactive map: Interactive Map | Birmingham City University

The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.

Why work for us

Work–life balance – Generous leave and hybrid working (role dependent).
Career development – Opportunities to grow, develop and progress your career.
Reward and wellbeing – Competitive pay, pension, a health cash plan, wellbeing support and a wide range of staff benefits.
Inclusive culture – A supportive, diverse environment where everyone belongs.

Visa Sponsorship

This role may be eligible for sponsorship under the Skilled Worker visa route, subject to meeting the relevant criteria. For further information, please visit: https://www.gov.uk/skilled-worker-visa

Equality, Diversity & Inclusion

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

Disability Confident Employer

Birmingham City University is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process. Disabled applicants who meet the essential criteria for the role will be guaranteed an interview.

Apply Now

Refine Your Search

customer experience coordinator jobs in acocks green, wmd

Enrolment Officer

Customer Experience Coordinator

Customer Care Coordinator

Bookings Coordinator

Scheduling Coordinator

Assessment Coordinator

Process Standards Coordinator

Export Coordinator / Warehouse Administrator

Appointment Coordinator

Stock Coordinator

Care Coordinator Part Time Care Home

Dental Receptionist / Front of House Coordinator

Service Coordinator

Customer Support Coordinator

Agreement Coordinator Lettings - 9 month FTC

Transport Coordinator

Operations Coordinator

Client Liaison & Customer Experience Coordinator

Events and Membership Services Assistant

Supply Chain Coordinator

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