Quality specialist Work, Jobs in Ampthill, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Key Worker
Autism Bedfordshire —Bedford
- £34,540 - £41,189 a year
- Part-time
- Hybrid work
- Travel
- Discharge planning
- Free parking
- Health & wellbeing programme
Quick apply
Project Coordinator - Industrial Services
Veolia ES (UK) Limited —Stewartby
- Up to £38,000 a year
- Full-time
- Computer literacy
- Business development
- Travel
- Employee discount
Quick apply
3d
Care Home Administrator
Barchester Healthcare —Milton Keynes
- Microsoft Word
- Microsoft Outlook
- Databases
- Employee discount
- Referral programme
Quick apply
Family Help Officer
Bedford Borough Council —Bedford
- £25,583 - £25,989 a year
- Full-time
- English
- Organisational skills
Public Health Officer – Children and Families
Luton Borough Council —Luton
- £39,862 - £41,771 a year
- Full-time
- Data analysis skills
- English
- No degree
9d
Packaging Compliance Officer
Mexgrocer Limited —Luton
- £15 an hour
- Part-time
- Research
- Maths
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Administrator & Data Entry Assistant
T Nevill & Co Ltd —Stevenage
- £13.50 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Flexible schedule
Quick apply
5d
Mortuary Technician – Embalming Career Pathway
Kevin Matthews Funeral Services —Northampton
- Full-time
- Heavy lifting
- Cleaning
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Service Quality Executive
London Luton Airport —Luton
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
3d
VacancyTitle: Join The Team
Keech Hospice —Luton
- Full-time
- Hospice
Multi Trade Operative
Reactive Zero Two Limited —Luton
- £35,000 - £60,000 a year
- Overtime
- Carpentry
- Customer service
- Communication skills
- Store discount
- Employee discount
Quick apply
6d
CAMHS Practitioner - YOUnited Referral Hub
Cambridgeshire and Peterborough NHS Foundation Trust —Huntingdon
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Communication skills
12d
Clinic Manager
Aventus Clinic —Hitchin
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4d
CfD Qualified Sessional Counsellor - Talking Therapies Service (Remote or Hybrid)
Nouvita —Hatfield
- £25 - £27 an hour
- Hybrid work
- Travel
- IT
- Communication skills
- Flexible schedule
Estate Property Manager
Knebworth House —Knebworth
- £45,000 - £50,000 a year
- 8 hour shift
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Research Fellow in Water Treatment Sustainability (IEX Brine Reuse)
Cranfield University —Cranfield
- £38,655 a year
- Full-time
- Doctoral degree
- University
- Communication skills
9d
Production Operator
SYNERTEC LTD —Milton Keynes
- £27,976.08 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Programme Manager - Venue
St Neots Town Council —St. Neots
- £35,152 - £39,152 a year
- Weekend availability
- Organisational skills
- In-person
- Time management
- Flexitime
- Bereavement leave
Quick apply
13d
Administrator
Active Care Group —Bedford
- £27,927.79 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Quick apply

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

quality specialist jobs in ampthill, bdf

1st Line Service Desk Analyst (Days)

Key Worker

Project Coordinator - Industrial Services

Care Home Administrator

Family Help Officer

Public Health Officer – Children and Families

Packaging Compliance Officer

Administrator & Data Entry Assistant

Mortuary Technician – Embalming Career Pathway

Service Quality Executive

VacancyTitle: Join The Team

Multi Trade Operative

CAMHS Practitioner - YOUnited Referral Hub

Clinic Manager

CfD Qualified Sessional Counsellor - Talking Therapies Service (Remote or Hybrid)

Estate Property Manager

Research Fellow in Water Treatment Sustainability (IEX Brine Reuse)

Production Operator

Programme Manager - Venue

Administrator

I want to receive the latest job alerts for quality specialist in ampthill, bdf

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