Customer advisor Work, Jobs in Antrim, Ant (with Salaries)

Customer Service Advisor
The Essence Vault —Antrim
- From £14 an hour
- Overtime
- Customer service
- English
- Administrative experience
- Free parking
- Store discount
Quick apply
11d
Travel Money Advisor
Currency Exchange Corporation Ltd —Belfast
- £13.23 an hour
- Overtime
- Financial services
- In-person
- Cash handling
Quick apply
13d
Service Advisor/Receptionist
Philip Holland Cars —Ballyclare
- Part-time
- Customer service
- Organisational skills
- Front desk
Quick apply
1h
Customer Experience and Administration Advisor
Northern View Leisure Ltd —Cookstown
- £26,000 - £29,000 a year
- Part-time
- Microsoft Word
- Computer literacy
- Databases
Quick apply
14d
Customer Service Advisor
Teleperformance —Belfast
- £27,976 a year
- Weekend availability
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
- Referral programme
Customer Service Advisor
SSE —Belfast
- £26,239 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
1d
Customer Advisor
Boots —Lisburn
- £13.02 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Inbound Sales Advisor - Belfast
Concentrix —Belfast
- £26,520 a year
- Full-time
- Employee stock purchase plan
- Employee assistance programme
HR Manager
Wilson James —Belfast
- £42,000 - £45,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Customer Advisor - Templepatrick
Henderson Group —Templepatrick
- £11.75 - £13.10 an hour
- Full-time
- Customer service
- School
- Employee assistance programme
- Employee discount
4d
Sales Advisor
J3 Belts & Bearings —Maghera
- £26,500 - £35,000 a year
- Full-time
- Computer literacy
- Cleaning
- Computer skills
- Free parking
- Store discount
Quick apply
7d
Telesales Account Manager - Belfast
Yell Ltd —Belfast
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Apprentice Service Advisor
John Mulholland Motors —Randalstown
- From £8 an hour
- In-person
- Cash handling
- Communication skills
Quick apply
13d
Tesco Travel Money Advisor
Travelex —Belfast
- £13.50 an hour
- Overtime
- Employee discount
Sales Assistant
Superdrug —Belfast
- £9.95 - £13.15 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
1d
Customer Service Advisor
SunbeltRentals —Newtownabbey
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
3h
Retail Sales Advisor - 30 Hours
DFS —Belfast
- £12.71 an hour
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
TrustFord —Newtownabbey
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Resident Advisor
Biscuit Factory —Belfast
- £26,277.50 a year
- Full-time
- Front desk
- Time management
- Life insurance
Quick apply
Retail Assistant (Opticians)
Boots —Ballymena
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount

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Customer Service Advisor

The Essence Vault -
Antrim

Quick apply

Job details

Full-time
From £14 an hour
11 days ago

Benefits

Free parking
Store discount
Private dental insurance
Company pension
Canteen
Private medical insurance
Employee discount
Life insurance
On-site parking

Qualifications

Customer service
Ticket management
Internal department liaison
English
Complaint handling
Administrative experience
Customer interaction
Phone etiquette

Full job description

The Jaq. Group is a fast-moving company which has experienced considerable growth over the last year. The role of Customer Service Advisor is to guide and assist the Company’s customers with any queries and track/provide updates on their order status with the goal of increasing excellent customer feedback/reviews.

Key Tasks include but are not limited to:

Dealing with customer enquiries in a professional and timely manner, providing an excellent standard of customer service at all times.
Raising support tickets in line with customer queries to enable further research into the query.
Track any customer orders and provide an update as to what stage of the order process the package is in.
Resolve any customer complaints with the goal of satisfying the customer to prevent them from not re-ordering in future.
Provide administration support where necessary by recording and maintaining a database of customer information.
Liasing with the warehouse team and escalating inquiries to different departments where necessary.
Responding to queries and comments across all social media platforms (Facebook, Instagram, TikTok etc) to ensure these platforms are positive, friendly and helpful.
Passing customer feedback onto the product or sales team to improve the organisation’s reviews.
Be fully flexible and help out in other departments where necessary (full training provided).
Undertake any other duties as required, that are within the competence of the post.

Hours of Work:

Monday to Friday, 9am - 5pm but must be flexible to do overtime where required. May require weekend work on occasions.

Essential Criteria:

1+ year previous experience within a customer-facing role.
Administration experience.
Excellent customer service skills.
Excellent timekeeping and problem solving skills.
Be fully flexible.
Be able and willing to take on additional hours as and when required.

Desirable Criteria:

Experience in working to targets.

Jaq. Group is committed to equality of opportunity and to selection on merit. Applicants will be subject to AccessNI checks. Having a criminal record will not necessarily be a bar to obtaining a position at Jaq Group. Any decision will depend on the nature of the role and the circumstances and background of the offence(s).

Links to JAQ Group AccessNI and data handling polices:

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/AccessNI_Policy_Statement.docx?v=1749466096

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/GDPR_Privacy_Notice_for_Job_Applicants_Northern_Ireland.docx?v=1749466096

https://cdn.shopify.com/s/files/1/0030/5676/2953/files/policy_on_the_recritment_of_ex-offenders.docx?v=1749466095

Job Type: Full-time

Pay: From £14.00 per hour

Benefits:

Canteen
Company pension
Employee discount
Free parking
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Store discount

Ability to commute/relocate:

Antrim BT41 2PT: reliably commute or plan to relocate before starting work (required)

Experience:

Administrative: 1 year (preferred)
Customer service: 1 year (required)

Work Location: In person

Quick apply

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