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Administrator

H&A MECHANICAL
Draperstown

Apply Now

Job details

Benefits

Company pension

Qualifications

Social housing experience
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Microsoft Office Suite
Microsoft Office
Client services
Organisational skills
Customer support
Customer interaction
Communication skills
Office experience

Full job description

Ref: Ref: ADM/08/26

Administrator – Draperstown

Job Description

Closing Date: August 24th 2026

Role Overview:
The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown.

Reports to: Office Supervisor

Direct Reports: N/A

Working Hours:
– Monday – Friday
– 9am – 5pm
– Flexibility to be on rota for
– 5pm – 8pm Mon – Fri
– Saturday cover 8am to 2pm.

Additional Benefits:
– Pension
– Life Assurance (T&C apply)
– Health Cash Plan Membership.

Roles & Responsibilities:
– Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff.
– Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
– Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes
– Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
– Collate accurate information for Supervisors/Managers as required.
– Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
– Answer calls without delay
– Any other duty as deemed appropriate by management

Essential Criteria
– Experience in Office Based Customer Service
– Experience of Microsoft Office, in particular Excel

Desirable Criteria
– More than 1 years’ experience in an office-based customer service role
– Experience working with Social Housing

Personal Characteristics:
– Excellent communication skills
– Excellent organisational skills
– Ability to use own initiative
– Ability to work as part of a team
– Flexibility to work in other locations as required

The H&A Group are an equal opportunities employer.

To apply for this job click the link https://hagroup.hirehive.com/administrator-draperstown-RTm8ht?source=H%26A%20Website and complete the application form. Alternatively send your CV to [email protected].

Apply Now

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