Customer experience manager Work, Jobs in Appleton Thorn, Chs (with Salaries)

Reservations Coordinator
Crowne Plaza Manchester —Manchester
- £27,955.20 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
3d
Head Reception Manager
Mere Court Hotel —Knutsford
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
10d
Regional Private Hire Licensing Administrator
Otto Car Ltd —Manchester
- £14,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Flexitime
- Work from home
Quick apply
8d
On Site Manager (Events, Film & TV)
Armadillo Gear —Chester
- £30,000 - £45,000 a year
- Full-time
- Management
- Social media management
- Customer service
Quick apply
General Manager
Swim Sports Company Ltd —Warrington
- £32,000 - £37,000 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Employee discount
Quick apply
13d
Vehicle Inspector and Underwriter
Big Motoring World —Warrington
- Up to £28,508 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
Quick apply
Experience Manager
Bodycare Retail Ltd —Warrington
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
1d
Fleet Administration Manager
Stobart —Warrington
- Full-time
- Supervising experience
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
Sessional Marriage Registrar
Warrington Borough Council —Warrington
- £13.90 - £15.31 an hour
- Weekend availability
- Hospitality
- English
- Organisational skills
- Annual leave
2d
Central Services Team Leader
Colby River —Altrincham
- £32,500 a year
- Microsoft Word
- Microsoft Outlook
- Team management
- Annual leave
- Work from home
Quick apply
8d
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Front of House Coordinator - Birchwood Park, Warrington, UK
CBRE —Warrington
- Full-time
- Computer literacy
- Research
- Administrative experience
9d
Senior Customer Contact Centre Manager
IAG Loyalty —Warrington
- Full-time
- Team management
- Leadership
2d
Solar Operations & Administration Manager
INSTALL SOLAR PANELS LIMITED —Chorley
- £34,000 - £38,000 a year
- Full-time
- CRM software
- Computer literacy
- Administrative experience
- Free parking
Quick apply
14d
Head of Sales Operations
Village Hotels - Central Team - Sales —Warrington
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Salesforce
- Hotel
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
21h
Assistant Store Manager
TH Baker & Co —Warrington
- £29,000 a year
- Weekend availability
- Customer service
- In-person
- Retail management
Quick apply
10d
Events and promotions sales assistant
G P Promotions —Manchester
- £300 - £1,200 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
14d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
10d
Adventure Attraction Climb Guide
Wire and Sky —Manchester
- Up to £13.85 an hour
- Part-time
- Customer service
- First Aid Certification
- In-person
- Annual leave
Quick apply
10d

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Reservations Coordinator

Crowne Plaza Manchester -
Manchester

Apply Now

Job details

Permanent | Full-time
£27,955.20 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Employee discount
Referral programme
On-site parking

Qualifications

Hospitality
Client engagement
Customer service
Accommodation booking
Relationship management
Guest services
Business lead generation
Hotel experience

Full job description

Reservation Co-Ordinator - 32 Hours

What You’ll Be Doing

Reporting to the Reservations Manager, you’ll be responsible for the accurate and efficient administration of reservations. With your expert knowledge, you’ll support our clients to maximise sales opportunities and encourage repeat business.

Committed to achieving hotel revenue targets, you’ll deliver exceptional customer service with a flexible, hands-on approach. Working closely with other departments, you’ll go the extra mile to secure bookings and ensure every guest enjoys a seamless experience.

Who You’ll Be Working For

Located in the heart of Manchester’s trendy Northern Quarter, our stunning city-centre hotel is just a short walk from Victoria and Piccadilly Stations and Shudehill Interchange. With Manchester Arena, The Printworks, and Manchester Arndale on our doorstep, we welcome guests from all over the world for business and leisure.

We offer 228 bedrooms, a gym, meeting rooms, and our cosy Glasshouse Bar & Restaurant—making us a fantastic place to start or grow your Centre Island career.

Our Values

Centre Island is a growing family of 9 hotels with over 500 employees. Whether at one of our branded IHG properties or our boutique independents, we deliver with pride, personality, and passion.

Our values guide everything we do. We strive to always:

Act with INTEGRITY and CARE
ENGAGED with customers and colleagues alike
Have PASSION and take OWNERSHIP in everything they do
Strive to be CREATIVE to continuously improve

What We Offer

Growth Opportunities
Professional development, mentoring, and accredited training with City & Guilds and ILM.
Access to our virtual learning platform and apprenticeship programmes.
Health & Wellbeing
A supportive, inclusive environment where you can be yourself.
Activities to promote physical, mental, financial, and social wellbeing.
Qualified Mental Health First-Aiders on site.
Free use of workout facilities at selected locations.
Rewards & Recognition
Access to IHG’s worldwide Employee Rate and Friends & Family discounts.
Internal rewards programme with Love2Shop vouchers and fun perks.
Hero Awards and our annual CIH Awards Ceremony.
Bonuses for successful referrals and long service recognition.
Other Benefits
28 days holiday, rising to 33 after 5 years’ service.
Full uniform provided.
Discounted food while on shift

Main Duties & Responsibilities

· Professional handling of bedroom reservations enquiries from all channels.

Listening and assisting the client with both hotel and local knowledge to maximise revenue opportunities.
Accurate and efficient implementation of pricing, posting, invoicing, procedures and hotel communication; supporting operational departments and ensuring the best guest experience.
Monitor competitor activity and market trends, responding quickly to opportunities.
Build client relationships, with professionalism, trust and sincerity.
Promote new campaigns and IHG initiatives
Complete RFP’s and proposals in allocated time frame
Research, Identify and convert on sales leads.
Participate in promotional events
Efficient system and diary management to maximise sales opportunities

This description outlines the key responsibilities and values of the role but is not exhaustive.

If this sounds like the right opportunity for you, we’d love to hear from you.

Pay: £27,955.20 per year

Benefits:

Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Ability to commute/relocate:

Manchester M4 4AF: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

customer experience manager jobs in appleton thorn, chs

Reservations Coordinator

Head Reception Manager

Aftersales Team Leader

Regional Private Hire Licensing Administrator

On Site Manager (Events, Film & TV)

General Manager

Vehicle Inspector and Underwriter

Experience Manager

Fleet Administration Manager

Sessional Marriage Registrar

Central Services Team Leader

Customer Experience Director

Front of House Coordinator - Birchwood Park, Warrington, UK

Senior Customer Contact Centre Manager

Solar Operations & Administration Manager

Head of Sales Operations

Assistant Store Manager

Events and promotions sales assistant

Operations Manager

Adventure Attraction Climb Guide

I want to receive the latest job alerts for customer experience manager in appleton thorn, chs

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