Senior it support Work, Jobs in Ardwick, Gtm (with Salaries)

Senior IT Support Technician
KeolisAmey Metrolink —Manchester
- £42,898 a year
- Full-time
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
2d
Project Coordinator - Bredbury
Howco Group —Stockport
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Office Administrator
X-Hire Limited —Salford
- £13 - £15 an hour
- Part-time
- Microsoft Outlook
- Administrative experience
- Travel
- Annual leave
Quick apply
Head of IT
UK MANAGEMENT COLLEGE —Manchester
- £60,000 - £80,000 a year
- Monday to Friday
- Analysis skills
- Organisational skills
- Training & development
Quick apply
9d
Accounts Payable Specialist
Manchester Airport —Manchester
- Full-time
- Hybrid work
- Free parking
- Employee discount
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply
Trainer for Residential Childcare
Halliwell Homes —Eccles
- £28,810 - £35,212 a year
- Full-time
- Up to 50% travel
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Envision Signs —Manchester
- £14 - £16 an hour
- Full-time
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
20h
Senior Recoveries Case Handler
Clear Business —Sale
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Negotiation
- Free parking
- Annual leave
Quick apply
Product Lead - SaaS - Partner Platform
Street Group —Manchester
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Team management
- AI
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Trainee Property Manager
Bloom Manchester —Manchester
- From £27,000 a year
- Full-time
- No experience needed
- Travel
- In-person
- Flexitime
- Employee discount
Quick apply
10d
Senior Product Manager - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
Security Officer
Mitie —Manchester
- £13.54 an hour
- 12 hour shift
- Computer literacy
- Conflict management
- Front desk
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Night RGN|Paid Breaks|36 hours per week
SureCare Group —Manchester
- £21 an hour
- Full-time
- Medication administration
- Team management
- Patient care
- Free parking
Quick apply
6d
Northern LGPS - IT Services & Infrastructure Lead
City of Bradford Metropolitan District Council —Droylsden
- £61,842 - £80,000 a year
- Leadership
Executive Assistant – Store Operations
Ready Steady Store Ltd —Manchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Free parking
- Health & wellbeing programme
Quick apply
4d
Part Time Office Administrator
Kickstart Sports and PE —Stretford
- £15,548 - £18,538 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
PMO Manager
Manchester Airport —Manchester
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount

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Senior IT Support Technician

KeolisAmey Metrolink -
Manchester

Apply Now

Job details

Full-time
£42,898 a year
2 days ago

Benefits

Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Microsoft Windows Server
Network administration
Technical troubleshooting
Desktop support
Technology infrastructure experience
Cloud infrastructure
Azure
Systems administration experience
Incident queue management
Ticket management
Network infrastructure
DHCP
Ticket management systems
Technical support incident logging
Mobile device management
MobileIron
Communication skills
Microsoft Azure
Intune

Full job description

Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK!

Are you an experienced IT Support Technician looking for your next challenge?

We are seeking a motivated and customer-focused IT professional to join our team and provide high-quality technical support across a busy operational business. As a key member of the IT team, you will be responsible for supporting users, maintaining core IT systems, troubleshooting complex technical issues, and contributing to infrastructure and business improvement projects.

Reporting to the IT Manager, you'll have the opportunity to work across a broad range of technologies including Microsoft 365, Azure, networking, virtualisation, security, and endpoint management. You'll play an important role in ensuring our technology services remain reliable, secure, and aligned with business needs.

If you thrive in a hands-on environment, enjoy solving technical challenges, and want to develop your skills while making a genuine contribution to the business, we'd love to hear from you.

Please note, this is a fixed term contract expected to last to July 2027.

Key accountabilities will include:

Provide first and second-line technical support to users across the business, ensuring incidents and service requests are resolved within agreed service levels (SLAs).
Log, update, prioritise, and manage support tickets within the Agility service management system, ensuring accurate and timely communication with users.
Perform daily operational system checks and take appropriate action to investigate and resolve any identified issues.
Monitor the performance, availability, and health of IT systems, escalating issues where necessary to minimise business impact.
Prioritise workload effectively, balancing operational support, project activities, and business-critical incidents.
Assist with the delivery of IT infrastructure, hardware, software, and business improvement projects.
Identify opportunities to improve IT services, processes, and user experience through the adoption of new technologies and best practices.
Maintain appropriate documentation for systems, processes, and support activities.
Support and promote the organisation's IT security policies, ensuring systems and data remain secure and compliant.

What you’ll bring:

Proven experience (5+ years) working in an IT Support, Infrastructure Support, or Systems Administration role.
Strong technical knowledge and hands-on experience supporting:
- Windows Desktop and Microsoft 365
- Windows Server
- Active Directory
- DNS and DHCP
Experience supporting and administering Microsoft Azure services, including Entra ID (Azure AD), virtual machines, and related cloud technologies.
Experience configuring, administering, and troubleshooting networking technologies, including firewalls, routers, switches, and wireless access points.
Good understanding of information security principles and best practices, with experience balancing security requirements against business needs.
Experience managing Mobile Device Management (MDM) platforms, particularly Microsoft Intune. Experience with MobileIron is advantageous.
Experience supporting and administering virtualisation technologies, particularly Microsoft Hyper-V.
Experience using systems and application monitoring tools to proactively identify, diagnose, and resolve issues.
Experience managing enterprise backup and recovery solutions, including testing and validating disaster recovery processes.
Strong troubleshooting, analytical, and problem-solving skills with the ability to work independently and manage competing priorities.
Excellent communication and customer service skills, with the ability to support users at all levels of the business.

What we will offer you:

Salary is £42,898 per annum
Fixed Term until July 2027, full-time 37.5 hrs per week
Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
25 days holiday, plus bank holidays
Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
Family Friendly Policies including enhanced maternity and paternity pay.
Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 3rd September 2026

Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive, and representative of the communities we serve, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected, and empowered to thrive.

We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you would like to discuss before applying, please feel free to contact our recruitment team.

To ensure that you have the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here [email protected].

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

Proof of address.
Evidence of right to work in the UK.
References from previous employment or studies from the last 3 years

Pre-employment medical (level subject to role).
Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.

We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.

Evergreen Building North, 160 Euston Road,

London, United Kingdom, NW1 2DX

Apply Now

Refine Your Search

senior it support jobs in ardwick, gtm

Senior IT Support Technician

Project Coordinator - Bredbury

Office Administrator

Head of IT

Accounts Payable Specialist

Senior IT Project Manager

Trainer for Residential Childcare

Customer Service Advisor

Senior Recoveries Case Handler

Product Lead - SaaS - Partner Platform

Trainee Property Manager

Senior Product Manager - SaaS

Telesales Team Leader

Security Officer

Helpdesk Team Leader

Night RGN|Paid Breaks|36 hours per week

Northern LGPS - IT Services & Infrastructure Lead

Executive Assistant – Store Operations

Part Time Office Administrator

PMO Manager

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