Specialist, client processing representative Work, Jobs in Astley, Gtm (with Salaries)

Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply
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- Up to £32,000 a year
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KYC Onboarding Specialist
Kroo Bank Ltd —Manchester
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Casework Administrator (Toxicology)
Key Forensic Services —Warrington
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QA Specialist
Maxearn Ltd —Worsley
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Business Operations Coordinator
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Customer Service Specialist
Teleperformance —Manchester
- £27,601.60 a year
- Full-time
- Customer service
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Claims Case Manager
Davies —Bolton
- Full-time
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- Employee discount
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Laboratory Assistant
Tetra Tech —Manchester
- Laboratory experience
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Quality Checker
JLA —Manchester
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Pastoral Manager
Salford City Academy —Manchester
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Customer Retention Specialist
Street Group —Manchester
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9d
Property Inspection Operative
YPP Lettings & Management Company Limited —Manchester
- £25,620 - £26,250 a year
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Sales Advisor
Connect Talent Group —Manchester
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- Computer literacy
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IT Support Officer - Medical School
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LGH Group —Manchester
- Monday to Friday
- Hybrid work
- Computer literacy
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- Annual leave
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Operations Specialist I-III (UK)
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- £36,000 - £65,000 a year
- Remote
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9d

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Complaints Specialist

carloans 365 -
Sale

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Additional leave
Company events
Employee assistance programme

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Microsoft Outlook
Client engagement
GCSE
Complaint handling
Customer interaction
Communication skills
A Level

Full job description

About the Company:

carloans 365 are a car finance broker based in Sale, 10 minutes outside Manchester city centre.

Our core focus here at carloans 365 is our customer; we aim to ensure that we are providing the best finance deal available to suit our customers needs, enabling them to get their perfect car. This has proven key to our current success and consistent excellent customer service.

Enough about us, what’s the role?

carloans 365 is growing fast, and we’re looking for a dedicated Complaints Specialist to join our team and support our continued success, working fully remotely.

This is a fantastic opportunity for someone looking to develop their career in complaints handling within a regulated environment, while benefiting from the flexibility and autonomy of remote working. You’ll be supported by a collaborative, experienced team, with a clear progression pathway to Senior Complaints Specialist.

The Complaints Specialist will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options.

Working with customers, dealerships and lenders, this role requires exceptional communication skills, a keen attention to detail and the ability to navigate complex issues while ensuring an exceptional customer experience all from the comfort of your own home.

Progression Plan

At carloans 365, we are passionate about supporting internal growth and development. This role is the perfect entry into our fast-paced Complaints function, offering a clearly defined career path and the opportunity to develop long-term expertise in complaint handling within a regulated environment.

You’ll receive in-depth training and hands-on experience managing inbound complaints, triaging cases and supporting customers with empathy and professionalism. From the outset, you’ll be responsible for handling complaints end to end, building strong knowledge of our products, internal processes and FCA requirements, while working closely with dealerships, lenders and internal stakeholders.

Following a 3–6 month performance review, individuals who consistently perform well, demonstrate strong judgement and communication skills and show confidence in managing complex cases will be considered for a salary review. Progression is based on continued excellence in complaint resolution and effective engagement with external stakeholders, including regulators where required.

Responsibilities:

Receive, log and acknowledge customer complaints in a timely manner
Be a key player in maintaining our strong customer relationships by handling complaints with empathy and professionalism
Investigate and resolve complaints efficiently, ensuring compliance with CL365 company policies and strict FCA regulatory requirements
Communicate with customers via phone and email to gather information and provide updates on the status of their complaints
Ensure all resolutions are compliant with relevant legislation and industry standards
Handle sensitive information with the utmost confidentiality

What are we looking for?

Experience in an end-to-end Complaints role within the motor trade – experience at a broker is highly beneficial
Familiarity with FCA legislation and processes
The ability to build rapport, diffuse difficult situations and solve problems using communication skills
Resilient and positive with a proactive mindset

Details:

Working pattern: 09:00 – 17:30 / 09:30 – 18:00 , 5 days per week, Monday – Friday
Location: Hybrid
Salary £30,000 - £35,000
20 days holiday + 8 national bank holidays + 1 additional day off for your birthday

Benefits:

Additional leave (Birthday off)
Company events
Employee Assistance Programme
Regular social events and lunches
Great career progression opportunities

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Experience:

Complaint handling: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Sale M33 7PP

Quick apply

Refine Your Search

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Operations Specialist I-III (UK)

I want to receive the latest job alerts for specialist, client processing representative in astley, gtm

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