Customer Experience Manager
Sainsbury's —Ballymena
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
8d
Deputy Manager
Iceland —Ballymena
- £31,080 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
3d
Yard Manager
Castleroe Precast Concrete Ltd —Coleraine
- Full-time
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- Supervising experience
- In-person
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Quick apply
Cafe Team Leader
Tesco UK —Ballymena
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
6d
Service Delivery Lead - Northern Ireland - Our Future Health Programme
Xyla Services —Ballymena
- £31 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Retail Assistant (Opticians)
Boots —Ballymena
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Plant Operator
Stericycle —Ballymena
- Forklift
- Life insurance
- Referral programme
Restaurant Team Member
Tim Hortons —Ballymena
- Weekend availability
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- Communication skills
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11d
General Manager – Specialist Lifting Solutions
Rock Castle —Newtownabbey
- From £70,000 a year
- Full-time
- Business development
- Continuous improvement
- Travel
Quick apply
9d
Production Shift Supervisor
Norbev —Ballymena
- £37,000 - £41,000 a year
- 12 hour shift
- English
- Supervising experience
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
1d
Beauty Consultant Manager
Camerons —Ballymena
- From £13.50 an hour
- Weekend availability
- Management
- Customer service
- Administrative experience
- Employee discount
Quick apply
9d
Assistant Bar Manager - McKendrys
Galgorm —Galgorm
- £14.42 - £15.92 an hour
- Weekend availability
- Bar
- Sales
- Supervising experience
Sales Manager
NEXT —Ballymena
- From £14,336 a year
- Part-time
- Customer service
- Retail management
- Employee discount
Business Operations Manager
Recursos Positivos Business and Professional Services —Lisburn
- £4,000 - £4,700 a month
- Full-time
- English
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
5d
Customer and Trading Manager - Nightshift
Sainsbury's —Coleraine
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
Final Mile Territory Manager FTC
Evri —Belfast
- £32,000 - £35,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
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Multi-Site Support Manager
Kellys Supermarkets —Maghera
- Full-time
- Customer service
- Supervising experience
- Team management
Quick apply
1d
District Manager - Northern Ireland
Wingstop - Senior Operations —Belfast
- Up to £60,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
Area Manager - Ireland
Mountain Warehouse —Belfast
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Quick apply
8d
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Continuous improvement
- Team management
- Travel
Quick apply

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operational manager jobs near ballymena, ant

Customer Experience Manager

Sainsbury's -
Ballymena

Apply Now

Job details

Permanent
From £32,700 a year
8 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Retail team management
Store management
Retail experience
Retail management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Customer Experience Manager

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitments
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations
Managing operations in our petrol station (If your shop has one)
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great customer experience manager:

Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting — whether in retail, food service, or hospitality — where you’ve overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
Proven success in delivering against a wide range of KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve made a measurable difference.
Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

operational manager jobs in ballymena, ant

Customer Experience Manager

Deputy Manager

Yard Manager

Cafe Team Leader

Service Delivery Lead - Northern Ireland - Our Future Health Programme

Retail Assistant (Opticians)

Plant Operator

Restaurant Team Member

General Manager – Specialist Lifting Solutions

Production Shift Supervisor

Beauty Consultant Manager

Assistant Bar Manager - McKendrys

Sales Manager

Business Operations Manager

Customer and Trading Manager - Nightshift

Final Mile Territory Manager FTC

Multi-Site Support Manager

District Manager - Northern Ireland

Area Manager - Ireland

Security Service Delivery Manager

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Customer Experience Manager

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042

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operational manager jobs in ballymena, ant

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Customer Experience Manager

Salary: From £32,700 Location: Ballymena Store, Ballymena, BT42 3AG Contract type: Permanent Business area: Retail Requisition ID: 400076042

Salary: From £32,700
Location: Ballymena Store, Ballymena, BT42 3AG
Contract type: Permanent
Business area: Retail
Requisition ID: 400076042