Customer experience specialist Work, Jobs in Barking, Gtl (with Salaries)

Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
Learning and Development Coordinator
AutoProtect Group —Harlow
- £40,000 a year
- Full-time
- Presentation skills
- No degree
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Customer Support Specialist
The Electric Car Scheme —Hayes
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
2d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Administrator / Office & Business Support Coordinator
Abbey Antiques —Romford
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Flexible schedule
Quick apply
9h
Customer Support Specialist
Wellbeing Medical Group —London
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
Customer Experience Specialist UKIE
Treatwell —London
- £27,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Furniture Sales advisor Bed Specialist
EFO —London
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
2d
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Sales Representative | Brick Wholesale
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
12d
Customer Relations Case Specialist
OSB Group —Chatham
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
21h
CRM Specialist - Living Proof
Unilever Prestige UK Hub —London
- Monday to Friday
- Microsoft Excel
- Sales
- Microsoft Office
- Employee discount
Quick apply
7d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
7d

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customer experience specialist jobs near barking, gtl

Customer Onboarding Specialist

QuantumLoopAI
London

Quick apply

Job details

Full-time
£26,500 a year

Qualifications

Salesforce
Logistics
Project coordination
Project management
Bachelor's degree
Patient care
Organisational skills
HubSpot
SaaS
Communication skills

Full job description

ABOUT QUANTUMLOOPAI

QuantumLoopAI is transforming how patients access NHS primary care. Our AI-powered reception system, EMMA, serves millions of NHS patients, helping GP surgeries manage demand, reduce phone queues, and ensure patients get the right care at the right time. Backed by leading healthcare investors and working with NHS practices across England, we are building the future of primary care access. As we prepare for our Series A and expand our team, we are looking for exceptional people who want to make a genuine difference to the NHS.

ABOUT THE ROLE

Every GP surgery we bring live means faster care for thousands of patients and direct revenue growth for the business. We are looking for a Customer Onboarding Specialist to own that process end to end — from signed contract to full go-live. This is not admin work. You will be the operational backbone of our growth, managing multiple surgery onboardings simultaneously, coordinating compliance, and ensuring every practice is live, configured correctly, and delivering results. You will report directly to the COO and CPO.

WHAT YOU WILL DO

Own the end-to-end onboarding journey for new GP surgeries — from contract signature through to activation and go-live.
Manage multiple concurrent onboarding projects, each with its own timeline, stakeholders and compliance requirements.
Coordinate compliance documentation including DCB0160 and DSPT, ensuring all requirements are met before go-live.
Liaise directly with NHS practice managers to gather technical, operational and contractual details.
Create and maintain detailed implementation plans with clear milestones, owners and deadlines.
Keep all records accurate and up to date across CRM and project management tools.
Identify and troubleshoot blockers early — escalating issues before they delay go-live.
Report weekly on onboarding progress, pipeline status, time-to-live metrics and any bottlenecks.
Work closely with engineering and product teams to coordinate technical setup and configuration.
Contribute to improving and documenting onboarding processes as we scale.

Requirements

ESSENTIAL
- At least 1 year of experience in a role involving coordination, operations, project management or customer onboarding. We will consider strong candidates from adjacent backgrounds such as administration, customer service or account management.
- Exceptionally organised — you can manage 20+ concurrent onboarding projects without dropping anything.
- Strong attention to detail — you spot errors, missing information and inconsistencies before they become problems.
- Excellent written and verbal communication skills — you can write a professional email to an NHS practice manager and give a clear internal status update with equal confidence.
- Proactive and persistent — you chase progress, follow up without being asked, and do not let things slip.
- Calm and professional under pressure — you can handle competing deadlines and demanding stakeholders without being rattled.
- Comfortable learning and working across multiple systems including CRMs, spreadsheets and project management tools.
- Right to work in the UK without sponsorship.
- Commutable to Canary Wharf — this role is full-time office-based, five days per week.
DESIRABLE
- Experience in healthcare, NHS, SaaS or regulated industries.
- Familiarity with NHS compliance processes such as DCB0160, DSPT or data protection requirements.
- Experience with tools such as HubSpot, Salesforce, Monday.com, Asana or similar CRM and project management platforms.
- Experience building or improving operational processes in a startup or fast-growing environment.
- Experience working directly with external clients or stakeholders in a professional services or onboarding capacity.
LOGISTICS
- Education: We value skills and experience over formal qualifications.
- Working arrangements: Office-based at our Canary Wharf, London headquarters, Monday to Friday.
- Visa sponsorship: We are unable to offer visa sponsorship for this role.
- Start date: Flexible.

Benefits

WHAT WE OFFER

Competitive package depending on experience
Potential share options
20 days holiday plus 8 bank holidays
Professional development including conference attendance and CPD support
Modern office in Canary Wharf
The opportunity to be at the centre of our growth — every surgery you bring live means better care for thousands of NHS patients
Direct exposure to founders, NHS stakeholders and key decision-makers from day one

HOW WE ARE DIFFERENT

At QuantumLoopAI, you will join a team that is genuinely improving NHS primary care. We move fast, take ownership, and celebrate wins together. Our culture values:

Impact over optics. We measure success by patient outcomes, not busy work
Transparency. Open communication, honest feedback, shared context
Ownership. You will have real autonomy to shape your work and our product
Learning. We are building something new, and we learn from every experiment

This is not a back-office coordination role. You will work directly with NHS practice managers, coordinate with engineering and product teams, and see the tangible impact of your work every time a surgery goes live. If you want a role where your organisational skills directly translate into better patient care, this is it.

DIVERSITY AND INCLUSION

We believe diverse teams build better products. We welcome applications from candidates of all backgrounds, and we are committed to creating an inclusive environment where everyone can do their best work. If you are excited about this role but do not meet every requirement, we would still love to hear from you.

RECRUITMENT SAFETY NOTICE

QuantumLoopAI will never ask candidates for payment or sensitive financial information during the recruitment process. All official communications come from @quantumloopai.com email addresses.

COME WORK WITH US

Ready to help transform NHS primary care? We would love to hear from you. Questions about this role? Contact [email protected]

Quick apply

Refine Your Search

customer experience specialist jobs in barking, gtl

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