Support technician Work, Jobs in Barlaston, Sts (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Annual leave
4d
Vehicle Safety System Installer (4 day week optional)
DOCTOR AIR BRAKE LTD —Featherstone
- £30,000 - £45,000 a year
- 8 hour shift
- Power tools
- Hand tools
- Communication skills
- Free parking
- Employee discount
Quick apply
Test Technician
HUBER+SUHNER Phoenix Dynamics Limited —Newcastle
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Field Service Technician
Staffs Fitness Ltd —Fenton
- £26,426 - £27,500 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
- Gym membership
Quick apply
8d
Mobile Service Technician - North West UK
Specialist Health Solutions Group —Stoke-on-Trent
- £40,000 a year
- Monday to Friday
- Customer service
- Driving
- Profit sharing
- Employee discount
Maintenance Manager
IAE —Stoke-on-Trent
- £55,000 - £60,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
Mobile Phone Repair Technician & Tester
IGO LIFE LIMITED —Market Drayton
- £22,000 - £28,000 a year
- Full-time
- Customer service
- Quality control
- Computer skills
- Free parking
Quick apply
1d
Laboratory Technician
Imerys —Stoke-on-Trent
- Up to £29,712.05 a year
- Weekend availability
- ERP systems
- Laboratory experience
- IT
- Annual leave
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
9d
Vehicle Technician Apprentice
Holdcroft —Stoke-on-Trent
- Communication skills
- School
Quick apply
Trainee Pest Control Technician
Rentokil Initial Group —Stoke-on-Trent
- £26,733 - £32,000 a year
- Overtime
- Customer service
- No experience needed
- Driving
- Relocation assistance
- Annual leave
Quick apply
8d
Pharmacy Technician - Discharge to Assess Pathways/Community Services
Midlands Partnership University NHS Foundation Trust —Stoke-on-Trent
- £32,073 - £39,043 a year
- Full-time
- IT
2nd Line IT Support Engineer
Evolve IT Support Ltd —Uttoxeter
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Annual leave
Quick apply
5d
Alton Towers | General Event Technician
RWS Global —Stoke-on-Trent
- £15 a day
- Computer networking
- IT
- Power tools
EHSQ Technician
Tandom Metallurgical Group Ltd —Congleton
- From £24,420 a year
- Full-time
- In-person
- Free parking
Quick apply
Water Sampling Technician
Saur Europe —Stoke-on-Trent
- Customer service
- Driving
- Communication skills
Quick apply
ICT Cluster Support Technician - Telford & Staffordshire
REAch2 Academy Trust —Burton-On-Trent
- £27,187 - £28,985 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Facilities Technician
Biocomposites —Keele
- Full-time
- Maintenance
- HVAC
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Multi Skilled Technician
Dalkia Facilities —Stoke-on-Trent
- £45,000 a year
- Overtime
- Driving
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
10d
Trainee Lab/Workshop Technician
Specsavers —Stoke-on-Trent
- £11.00 - £12.85 an hour
- Full-time
- Time management
- Employee discount

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support technician jobs near barlaston, sts

2nd Line Support Technician

Converge Technology Solutions -
Stafford

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Job details

Full-time
£26,000 - £28,900 a year
4 days ago

Benefits

Annual leave

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Software troubleshooting
Customer service
Windows
DHCP
Continuous improvement
Virtualisation
CompTIA Network+
IT support
Mentoring
DNS
SharePoint
IT
VMWare
Root cause analysis
CompTIA Security+
Communication skills
Active Directory
VPN

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

support technician jobs in barlaston, sts

2nd Line Support Technician

Vehicle Safety System Installer (4 day week optional)

Test Technician

Field Service Technician

Mobile Service Technician - North West UK

Maintenance Manager

Mobile Phone Repair Technician & Tester

Laboratory Technician

IT Infrastructure Support Technician

Vehicle Technician Apprentice

Trainee Pest Control Technician

Pharmacy Technician - Discharge to Assess Pathways/Community Services

2nd Line IT Support Engineer

Alton Towers | General Event Technician

EHSQ Technician

Water Sampling Technician

ICT Cluster Support Technician - Telford & Staffordshire

Facilities Technician

Multi Skilled Technician

Trainee Lab/Workshop Technician

I want to receive the latest job alerts for support technician in barlaston, sts

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