Helpdesk manager Work, Jobs in Barnard Castle, Dur (with Salaries)

Helpdesk Manager
Rated Maintenance Ltd —Darlington
- £26,420 - £30,000 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
7d
Hosting and Security Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Management
- Annual leave
5d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Maintenance Operative
Marton Care Homes Limited —Darlington
- £13.77 an hour
- Weekend availability
Quick apply
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Service Manager
Durham County Council —Durham
- £56,554 - £60,680 a year
- Full-time
- Continuous improvement
Business Partner - Systems
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £38,220 - £40,777 a year
- Temporary
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Maintenance Manager Street Lighting
Durham County Council —Durham
- £38,220 - £41,771 a year
- Full-time
- Hybrid work
- Maintenance
- Team management
- Mentoring
- Annual leave
8d
Principal Surveyor
Durham County Council —Durham
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- Management
- Annual leave
12d
Principal Accountancy Assistant
Durham County Council —Durham
- £38,220 - £41,771 a year
- Full-time
- Hybrid work
- Accounting
- School
- Annual leave
Painter
Durham County Council —Durham
- £36,040 a year
- Full-time
13d
Maintenance Operative
Highgate care —Darlington
- £13.29 an hour
- Full-time
Quick apply
2d
Construction Manager Street Lighting
Durham County Council —Durham
- £47,181 - £51,356 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Contracts
- Annual leave
8d
Maintenance Manager
Durham County Council —Durham
- £38,220 - £41,771 a year
- Full-time
- Hybrid work
- Management
- Annual leave
1d
Social Worker
Durham County Council —Durham
- £35,412 a year
- Temporary
- Hybrid work
- Analysis skills
- Annual leave
14d
Registered Homes Manager
Durham County Council —Durham
- £50,269 - £54,495 a year
- Weekend availability
- Training & development
- Leadership
Team Leaders
Durham County Council —Durham
- £32,597 - £36,363 a year
- Weekend availability
- Experience working with children
- Team management
- Leadership
6d
Floor Layer
Durham County Council —Durham
- £36,040 a year
- Full-time
- Hybrid work
- Maintenance
- Maths
- Driving
- Annual leave
1d

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Helpdesk Manager

Rated Maintenance Ltd -
Darlington

Quick apply

Job details

Permanent | Full-time
£26,420 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Stakeholder liaison
Administrative support experience
Microsoft Office Suite
Microsoft Office
Appointment booking and call handling
Customer support
Customer interaction
Communication skills
Progress tracking
Time management
Office experience

Full job description

About Rated Maintenance

Rated Maintenance is a professional property maintenance and facilities management company committed to delivering high-quality repair, maintenance, and support services to our clients. We pride ourselves on excellent customer service, efficient communication, and a proactive approach to problem-solving.

Role Overview

We are seeking a highly organised and customer-focused Help Desk Manager to join our growing team. The successful candidate will be the first point of contact for customers, contractors, and clients, ensuring maintenance requests are logged, tracked, and completed efficiently. This role is essential in maintaining excellent service standards and supporting the smooth operation of our maintenance services.

Key Responsibilities

Receive and log maintenance requests via telephone, email, and customer portals.

Allocate jobs to appropriate engineers, contractors, and maintenance personnel.

Monitor job progress and ensure work orders are completed within agreed service levels.

Maintain accurate records of all jobs, updates, and customer communications.

Liaise with clients, tenants, contractors, and suppliers to provide updates and resolve queries.

Schedule appointments and coordinate engineer attendance.

Produce reports on outstanding jobs, response times, and completion rates.

Process invoices, purchase orders, and administrative documentation as required.

Escalate urgent or unresolved issues to management.

Ensure compliance with company procedures and health & safety requirements.

Support the wider administration team with general office duties.

Skills and Experience

Essential

Previous experience in an administrative, customer service, help desk, or facilities management role.

Excellent telephone manner and communication skills.

Strong organisational and time management abilities.

Ability to prioritise tasks and work under pressure.

Good working knowledge of Microsoft Office applications.

High level of attention to detail and accuracy.

Professional and customer-focused approach.

Desirable

Experience within property maintenance, facilities management, housing, or construction sectors.

Knowledge of CAFM, job management, or maintenance scheduling systems.

Experience processing invoices and purchase orders.

Understanding of service level agreements (SLAs).

Personal Attributes

Friendly and approachable.

Reliable and dependable.

Proactive problem-solver.

Team player with a positive attitude.

Ability to remain calm in a fast-paced environment.

What We Offer

Competitive salary.

Company pension scheme.

Training and development opportunities.

Supportive and friendly working environment.

Opportunities for career progression within Rated Maintenance.

Pay: £26,420.00-£30,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in barnard castle, dur

Helpdesk Manager

Hosting and Security Manager

IT Support Specialist

Maintenance Operative

Apprentice Admin/Office Manager

Service Manager

Business Partner - Systems

Maintenance Manager Street Lighting

Principal Surveyor

Principal Accountancy Assistant

Painter

Maintenance Operative

Construction Manager Street Lighting

Maintenance Manager

Social Worker

Registered Homes Manager

Team Leaders

Floor Layer

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