It support specialist Work, Jobs in Basildon, Ess (with Salaries)

IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
6d
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
Senior IT Support Engineer - UK - Hybrid
Brave —London
- £100,000 - £120,000 a year
- Customer service
- JavaScript
- Organisational skills
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
Technical Support Engineer for Cybersecurity Startup
RoboShadow —Brentwood
- £26,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Travel
- IT
Quick apply
10d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
12d
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave
2nd Line Helpdesk Engineer - Basildon
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
11d
Junior Web Support Specialist
Safetech LTD —Rayleigh
- £8.00 - £12.71 an hour
- Full-time
Quick apply
7d
IT Support Specialist (UK)
CHAOS Industries —London
- Full-time
- Azure
- Computer Science
- AWS
- Relocation assistance
Quick apply
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
20h
Technical Support Analyst
Ground Control —Billericay
- Monday to Friday
- Hybrid work
- Azure
- Customer service
- Windows
- Gym membership
Quick apply
4d
IT Support Technician
Hatten Wyatt Solicitors & Advocates —Gravesend
- From £30,000 a year
- Full-time
- Windows
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
5d
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
7d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows

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it support specialist jobs near basildon, ess

IT Support Team Leader

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time
6 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

ITIL Certification
Windows
Technical support
Supervising experience
ITIL
IT support
Mentoring
Organisational skills
Financial services
Root cause analysis
Leadership
Communication skills
Active Directory
Intune

Full job description

At Stonebridge, technology is a critical enabler of our business. Supporting over 200 employees, we rely on secure, resilient, and effective technology services to keep our people productive and deliver excellent customer service.

We're looking for an IT Support Team Leader to oversee our Internal IT Support team, providing day-to-day leadership for first and second-line support while ensuring a high-quality support experience for colleagues across the business.

Reporting to the IT Operations Manager, this role offers the opportunity to lead a business-critical support team, develop your technical and leadership skills, and play a key role in driving service improvements across the organisation.

The Opportunity

You'll lead a team responsible for delivering responsive, customer-focused IT support to employees across Stonebridge. Acting as the primary escalation point for more complex issues, you'll ensure incidents and service requests are managed efficiently while maintaining a strong focus on customer satisfaction.

Working closely with Infrastructure, Security, Product, and third-party providers, you'll help improve support processes, promote best practice, and ensure support services continue to evolve alongside the needs of the business.

This is an ideal opportunity for an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader looking to further develop their leadership career.

What You'll Be Doing

Team Leadership & Service Delivery

Leading and supporting the day-to-day activities of the IT Support team.
Managing workload distribution and ensuring tickets are prioritised effectively.
Providing guidance, coaching, and technical support to team members.
Acting as an escalation point for complex incidents and service requests.
Monitoring team performance and helping to maintain high levels of customer satisfaction.
Ensuring support services remain professional, responsive, and customer-focused.

Incident & Request Management

Managing the resolution of incidents and service requests within agreed service levels.
Coordinating responses to priority incidents and ensuring timely communication to stakeholders.
Assisting with root cause analysis and the identification of recurring issues.
Escalating issues where appropriate to Infrastructure, Security, Applications, or third-party suppliers.
Supporting problem management activities to improve service stability.

Continuous Improvement

Identifying opportunities to improve support processes, documentation, and user experience.
Contributing to service improvement initiatives and operational efficiencies.
Promoting knowledge sharing and maintaining support documentation and knowledge articles.
Supporting the adoption of ITIL-aligned support practices.

Customer Experience

Building positive relationships with colleagues across the business.
Ensuring users receive clear, professional, and timely communication.
Gathering feedback and helping drive improvements to service quality.
Championing a customer-first approach within the support team.

Change & Project Support

Supporting the delivery of IT projects and technology upgrades.
Assisting with service transition activities for new systems and services.
Ensuring support documentation and training materials are produced and maintained.
Supporting change and release activities from an operational perspective.

What You'll Bring

Technical & Leadership Experience

Previous experience in a Service Desk, IT Support, End User Computing, or 2nd Line Support role.
Experience supervising, mentoring, or leading technical support colleagues.
Strong troubleshooting and problem-solving skills across Microsoft technologies.
Experience working within an ITIL-aligned support environment.
Good understanding of Incident, Request, Problem, and Change Management processes.
Strong organisational and communication skills.
A customer-focused approach with a passion for delivering great service.

Technical Environment

You'll ideally have experience with:

Microsoft 365
Windows 10/11
Endpoint Management solutions
Active Directory / Entra ID
Identity and Access Management
ITSM Platforms (e.g. ManageEngine ServiceDesk Plus)
Core networking and infrastructure concepts
Security and compliance best practices

Bonus Points If You Have

Experience in a Team Leader or Senior Support role.
ITIL Foundation certification.
Experience within financial services or another regulated environment.
Experience supporting Microsoft Intune and endpoint management solutions.
Experience working with third-party support providers.
Exposure to cyber security and compliance initiatives.

Why Stonebridge?

You'll be joining a business where technology has a genuine seat at the table and where service improvement, innovation, and customer experience are valued.

We offer:

Competitive salary and performance-related bonus
Hybrid working model
25 days holiday plus your birthday off
Additional holiday for length of service
Free breakfast, lunch, snacks, and drinks in the office
Enhanced pension options
Volunteering days
Wellbeing and employee assistance programmes
Salary sacrifice benefits
Employee recognition schemes
Retail discounts and referral bonuses
Death in service and critical illness cover

Interested?

If you are an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader who enjoys building great teams, improving services, solving complex operational challenges, and creating exceptional user experiences, we'd love to hear from you.

Pre-Employment Screening

As a regulated business, all offers of employment are subject to the successful completion of our pre-employment screening process. This includes verification of identity and right to work, employment referencing covering the previous five years, credit and financial sanctions checks, anti-money laundering (AML) screening, DBS checks, and assessment against our Code of Conduct requirements.

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Refine Your Search

it support specialist jobs in basildon, ess

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