Operational support grade Work, Jobs in Basildon, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Receptionist - South Essex - East of England
HM Prison & Probation Service —Basildon
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
1d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Information Hub Support Officer
City of London Police —London
- £31,160 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
3d
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Research
- Analysis skills
Quick apply
Weighbridge Operator / Administrator
Spartan Metal Recycling —Gravesend
- £32,715.54 a year
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
Quick apply
1d
Security Operations Coordinator
Securitas UK —Basildon
- £41,700 a year
- Full-time
- Computer literacy
- English
- Computer skills
- Employee discount
Quick apply
Team Leader - Maidstone Crown Court
HM Courts & Tribunal Service —Maidstone
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
1d
Registry & Operations Officer (Part-Time)
Study Group —Stratford
- £16,000 a year
- Part-time
- Salesforce
- Administrative experience
- University
Quick apply
Health & Social Care Tutor
TCHC Group —Basildon
- £25,000 - £32,000 a year
- Maths
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Learning Support Assistant
TCHC Group —Basildon
- £21,922 - £21,923 a year
- Full-time
- Research
- Travel
- Annual leave
- Employee assistance programme
Quick apply
202608: Prison Officer - HMP Elmley
Ministry of Justice —Sittingbourne
- £30,001 - £50,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
9d
Business Manager for Housing Support Services - Community Integrations
HM Prison & Probation Service —Basildon
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
Events Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Part-time
- Customer service
- University
- Travel
- Relocation assistance
9d
Student Support Lead
Oxford International Education Group —London
- £30,000 a year
- Weekend availability
- Management
- Experience working with children
- Leadership
Quick apply
12d
Academic Support Officer
Oxford International Education Group —London
- £28,000 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Experience working with children
Quick apply
12d
Programme Support Officer
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
12d
Business Support Officer
Hackney Borough Council —Hackney
- £42,912 - £44,235 a year
- Full-time
- Administrative experience
- Communication skills
10d
UK Examinations Officer (Permanent)
ISTD —London
- £27,637.99 - £29,165.00 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Databases
- Health & wellbeing programme
- Annual leave
Quick apply
11d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

operational support grade jobs in basildon, ess

Contact Centre Officer (Headquarters, Chelmsford)

Operational Support Officer

Receptionist - South Essex - East of England

Centre Coordinator

Information Hub Support Officer

Quality Assurance Rater - English (United Kingdom)

Weighbridge Operator / Administrator

Security Operations Coordinator

Team Leader - Maidstone Crown Court

Registry & Operations Officer (Part-Time)

Health & Social Care Tutor

Learning Support Assistant

202608: Prison Officer - HMP Elmley

Business Manager for Housing Support Services - Community Integrations

Events Assistant

Student Support Lead

Academic Support Officer

Programme Support Officer

Business Support Officer

UK Examinations Officer (Permanent)

I want to receive the latest job alerts for operational support grade in basildon, ess

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