Housing specialist Work, Jobs in Basingstoke, Eng (with Salaries)

Customer Complaints Specialist
SNG (Sovereign Network Group) —Basingstoke
- £27,540 - £31,000 a year
- Full-time
- Communication skills
5d
Therapies Storeperson
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £25,272 a year
- Full-time
5d
Smokefree Cancer Pathways Implementation Lead
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £49,387 - £56,515 a year
- Full-time
2d
Social Worker
NHS Professionals —Basingstoke
- £24.61 an hour
- Temporary
- Hospital
- Supervising experience
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
6d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
12d
Clearance Operative
DCL Property Services Ltd —Fleet
- £31,200 a year
- Full-time
- Customer service
- Maintenance
- Driving
- Annual leave
Quick apply
9d
Office Administrator & Scheduler
DCL Property Services Ltd —Fleet
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
9d
Job Planning and Revalidation Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Analysis skills
- Analytics
2d
Safety and Compliance Officer - Fire
SNG (Sovereign Network Group) —Basingstoke
- £40,000 - £50,000 a year
- Full-time
- Communication skills
12d
Contract Liaison Officer
Novus Property Solutions Ltd —Basingstoke
- Full-time
- Presentation skills
- IT
- Communication skills
- Employee discount
Quick apply
5d
Programme Director – UEC Improvement and Transformation
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
2d
Junior Health & Safety Advisor
Rhodar Industrial Services Ltd —Reading
- Up to £35,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Support Officer
A2Dominion Group —Newbury
- £26,420 - £27,810 a year
- Employee discount
12d
Programme Manager - Future NHS Workforce Solution
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £57,528 - £64,750 a year
- Full-time
- Continuous improvement
9d
Senior Practitioner
Advance Housing and Support Ltd —Basingstoke
- £15.23 an hour
- Weekend availability
- Computer skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Accommodation Advisor (Part Time)
SNG (Sovereign Network Group) —Reading
- £25,936 - £30,000 a year
- Part-time
4d
Housing Safety Surveyor
Soha Housing Limited —Didcot
- £52,164 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
Quick apply
4d
Senior Town Planner
AECOM —Basingstoke
- Full-time
- Hybrid work
- Writing skills
Rough Sleepers Senior Practitioner
Surrey and Borders Partnership NHS Foundation Trust —Guildford
- £51,657 - £58,785 a year
- Full-time
- Project management
- Team management
- Case management
- Free parking
Personal Adviser (Leaving Care), Children we care for & young people leaving our care team (Here4U)
Wokingham Borough Council —Reading
- £36,363 - £39,862 a year
- Weekend availability
- Travel
- Communication skills
- Annual leave
- Employee assistance programme

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Customer Complaints Specialist

SNG (Sovereign Network Group) -
Basingstoke

Apply Now

Job details

Full-time
£27,540 - £31,000 a year
5 days ago

Benefits

Private dental insurance
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time

Qualifications

Stakeholder collaboration
Complaint handling
Customer interaction
Communication skills

Full job description

Salary:

£27,540.00 - £31,000.00 Per year ‌

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We have an opportunity for a Customer Specialist to join our Complaints Team in Basingstoke on a full time, 12 month fixed term basis.

The Role

As a Customer Specialist you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout

As part of the Complaints team, you'll:

Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
Provide customers with regular updates on the progress of their complaint

What you'll need:

Emotional intelligence and active listening skills
Strong customer service and excellent communication skills
Attention to detail and ability to work to deadlines
Resilience, confident and assertive
The confidence to influence others, make decisions and come up with solutions

This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.

Job Description

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Apply Now

Refine Your Search

housing specialist jobs in basingstoke, eng

Customer Complaints Specialist

Therapies Storeperson

Smokefree Cancer Pathways Implementation Lead

Social Worker

Deputy Chief People Officer

Clearance Operative

Office Administrator & Scheduler

Job Planning and Revalidation Administrator

Safety and Compliance Officer - Fire

Contract Liaison Officer

Programme Director – UEC Improvement and Transformation

Junior Health & Safety Advisor

Support Officer

Programme Manager - Future NHS Workforce Solution

Senior Practitioner

Accommodation Advisor (Part Time)

Housing Safety Surveyor

Senior Town Planner

Rough Sleepers Senior Practitioner

Personal Adviser (Leaving Care), Children we care for & young people leaving our care team (Here4U)

I want to receive the latest job alerts for housing specialist in basingstoke, eng

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