Head of customer success Work, Jobs in Battersea, Gtl (with Salaries)

Head of Customer Success
Poolhouse Global Ltd —London
- £70,000 - £90,000 a year
- Hybrid work
- Hospitality
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
6d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
11d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
9d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Head of new business
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Management
- Sales
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
6d
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Senior Director, Head of International Network Compliance (EMEA)
Capital One UK —London
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Head of Southern Europe, Enterprise / Majors
Vercel —London
- Full-time
- Remote
- Sales
- DevOps
- JavaScript
- Annual leave
- Work from home
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Events Operations (12 Months FTC)
Product Marketing Alliance —London
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Head of Consumer Insights - FTC 18 Months
Anglo American / De Beers Group —London
- Leadership
- Annual leave
- Employee assistance programme
Customer Success Manager
Pacera —London
- Full-time
- Bachelor's degree
- Travel
- Accounting
- Work from home
Head of Retail, North Territory EMEA
New Balance —London
- Weekend availability
- Merchandising
- English
- Travel
Formula 1 - Events Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply

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head of customer success jobs near battersea, gtl

Head of Customer Success

Poolhouse Global Ltd
London

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Job details

Permanent
£70,000 - £90,000 a year
6 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

Hospitality
Continuous improvement
B2B
Customer support
SaaS
Account management

Full job description

Description

BillyQ is transforming the way people play pool through smart technology. As the technology brand within Poolhouse, BillyQ combines intelligent hardware with a browser-based player experience that enables venue partners to generate new revenue through our innovative smart pool table platform.

Following our recent Series A investment, we are entering an exciting phase of growth across the UK and internationally. We’re looking for a commercially-minded, customer-obsessed Head of Customer Success to build and lead our Customer Success function from the ground up.

Reporting to the Chief Technology Officer, you will own the entire post-sale customer journey, ensuring every venue partner successfully launches, adopts and grows with BillyQ. You’ll be responsible for maximising partner satisfaction, driving product adoption, increasing revenue per installation and delivering industry-leading retention.

This is a rare opportunity to establish a new function within a fast-growing technology business where you will have genuine influence over customer strategy, operational excellence and future team growth.

Key Responsibilities

Partner Onboarding & Implementation

Lead the end-to-end onboarding process from signed agreement through to successful go-live.
Coordinate installations with Product, Engineering and Operations teams.
Develop scalable onboarding playbooks, training materials and implementation standards.
Train venue teams to ensure confidence using the BillyQ platform.
Own key implementation metrics including time-to-live, time-to-first-revenue and successful launch performance.

Customer Success & Account Management

Build trusted, long-term relationships with venue partners.
Monitor customer health through usage, uptime, revenue performance and engagement metrics.
Deliver proactive account reviews and identify risks before they become retention issues.
Lead customer renewal activity and minimise partner churn.

Adoption, Growth & Commercial Performance

Drive product adoption and maximise revenue generated from every installed unit.
Identify opportunities for additional units, new venue rollouts and premium services.
Partner with Commercial teams to shape future pricing, packages and customer propositions.
Help customers achieve measurable commercial success through BillyQ.

Customer Support & Experience

Own the partner support function, ensuring issues are resolved quickly and effectively.
Establish service standards and escalation processes.
Create knowledge resources, documentation and self-service materials for partners.
Act as the senior escalation point for operational or technical issues.

Voice of the Customer

Represent customer needs across Product, Engineering and Design.
Translate customer feedback into clear product improvement opportunities.
Lead partner communications around product updates, enhancements and service incidents.

Building the Function

Design and implement the Customer Success operating model.
Define KPIs, reporting frameworks and success metrics.
Recruit, develop and lead the Customer Success team as the business grows.
Foster a culture focused on customer outcomes, accountability and continuous improvement.

Skills, Knowledge and Expertise

Essential

Significant experience within Customer Success, Account Management or Partner Management, including leadership responsibility.
Proven track record of improving customer retention, renewals and commercial growth.
Experience building or scaling a Customer Success function within a growing business.
Strong commercial awareness with the ability to interpret customer performance metrics and identify growth opportunities.
Excellent relationship-building and stakeholder management skills.
Comfortable working with technology products and collaborating closely with Product and Engineering teams.
Highly organised, proactive and able to thrive in a fast-paced, scale-up environment.

Desirable

Experience within hospitality, leisure, retail or other multi-site operational businesses.
Background supporting hardware-enabled SaaS or B2B technology products.
Experience managing partner, franchise or reseller relationships.
Knowledge of payments, booking platforms or point-of-sale systems.
Experience supporting international customer rollouts.

Personal Attributes

Customer-first mindset with a passion for delivering measurable outcomes.
Commercially driven and motivated by customer growth and success.
Data-led, using metrics to drive decision-making and continuous improvement.
Comfortable building new processes and operating with a high degree of autonomy.
Confident communicator who can influence across both customer and internal stakeholder groups.
Takes ownership, embraces change and enjoys creating structure within a scaling business.

Benefits

Equity participation.
Code Hospitality subscription
Perks and Discounts platform
Health Care plan
Birthdays off
Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
Salary Sacrifice Scheme
Hybrid working
Home office and hardware allowance

About Poolhouse Global Ltd

Poolhouse blends the timeless charm of pool with state-of-the-art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.

Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.

Quick apply

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