Customer experience director Work, Jobs in Benfleet, Ess (with Salaries)

Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Management
- Continuous improvement
- Mentoring
Quick apply
Office Administrator/PA
Figure of Eight Education —Westcliff-on-Sea
- £12.80 - £17.00 an hour
- Temporary
- Google Suite
- Customer service
- Computer literacy
Quick apply
1d
Buyer
EFO- Furniture Outlet —Basildon
- £37,500 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Quality control
- Travel
- Employee discount
Quick apply
1d
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Quick apply
6d
General Manager
TeamSport —Basildon
- Weekend availability
- Recruiting
- Training & development
- Leadership
6h
Senior Product Manager
Honeywell —Basildon
- Full-time
- Management
- Engineering
- Master's degree
- Annual leave
Operations Manager
MAPP —Sittingbourne
- £55,000 - £65,000 a year
- Full-time
- Management
- Writing skills
- Conflict management
Dior Ambassador
Parfums Christian Dior —Thurrock
- Part-time
- In-person
- Communication skills
5d
Administrator / Office & Business Support Coordinator
Abbey Antiques —Romford
- £27,000 - £30,000 a year
- Part-time
- Microsoft Word
- CRM software
- English
- Free parking
- Flexible schedule
Quick apply
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
1d
Part Time General Theatre Technician
Potters Resorts - Five Lakes —Maldon
- £13.28 an hour
- Part-time
- Resort
Quick apply
Business Development Manager - Asbestos
SOCOTEC UK & Ireland —Romford
- Full-time
- Remote
- CRM software
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
7d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Business Development Executive / UK
Arca Trade Group —Basildon
- CRM software
- Business development
- Analysis skills
Office Sales Administrator
FMC Packaging Ltd —Rochester
- From £26,500 a year
- Full-time
- CRM software
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
12d
Assistant Centre Manager
Formula One AutoCentres —Strood
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Recruiting
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Retail Operations Manager
SOMCHI AFRO MARKET LTD —Southend-on-Sea
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Merchandising
- Store discount
- Employee discount
Quick apply
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
14d
Associate User Experience Director
Infosys —London
- Agile
- Communication skills
Facilities Manager
Nuffield Health —Brentwood
- Full-time
- Team management
- Employee discount
- Gym membership

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customer experience director jobs near benfleet, ess

Customer Experience Director

NAA-Jones Lang LaSalle Resources -
London

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Job details

Full-time

Qualifications

Management
Operations management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Mentoring
Operational strategy development
Training & development
Communication skills

Full job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: London

Role Purpose

The Customer Experience Director is responsible for ensuring all elements that influence the experiential offer to Royal London Asset Management (RLAM) shape a customer-focused service culture across the national UK portfolio. The role focuses on customer experience and provides strategic and operational direction in setting benchmarks for services delivered by other department heads and their teams. Through their approach, they will foster collaboration and boost productivity.

Working as part of the Senior Leadership Team the Customer Experience Director ensures that all service partners and teams work cohesively to reflect RLAM's vision and ambition. The role requires the development and implementation of customer experience strategies that support RLAM's Customer Charter, Brand, and Values. They will be required to work closely with other stakeholders as well as service partners appointed by RLAM across the portfolio.

Responsibilities

Develop and prepare annually a draft CX Business Plan incorporating portfolio and sector learnings, aligned with RLAM's business planning cycle, including proposed Optional and Additional services with associated costs for RLAM approval prior to implementation.

Deliver quarterly training updates to ensure team knowledge and skills remain current with industry standards and organisational requirements.

Deliver strategies designed to implement a customer experience culture that supports the definition of CX Principles and target experience to meet RLAM's Customer Charter, Brand, and Values.

Deliver the various strategies designed to implement a culture of customer experience.

Design and deliver on-going strategies for customer experience and market-leading employee experience.

Using a range of CX practices, collect feedback from stakeholders to identify experiential needs and measure customer and employee satisfaction.

Using a range of CX practices, design and deliver enhanced customer and employee experiences, refining services, streamlining workflows, and optimising operation touchpoints.

Oversee the delivery of any enhanced CX services by the any third party experience agency as set out in the CX scope of services within the RLAM property management agreement.

Oversee and ensure CX training is provided to all individuals working across the RLAM portfolio, whether directly employed by JLL or through 3rd party JLL Framework Service Partners, ensuring consistent application of CX principles across the entire service delivery network.

Manage and utilise the annual customer feedback survey to identify portfolio and sector learnings, translating insights into actionable improvements within the CX Business Plan.

Act as customer experience mentor to the senior leadership team, providing clear and effective counsel on all matters experience-related.

Ensure service partners are managed using CX best practices and are rewarded for achieving against targets working with Property Delivery Lead

Make recommendations for improving customer and employee health and wellbeing.

Set both customer and employee experience targets, monitor progress, and measure/celebrate success.

Working with JLL RLAM ESG lead to ensure strategy takes account of meaningful, measurable, and deliverable ESG targets.

Monitor and prepare analysis as required for best-in-class client reporting.

Consistently exhibit RLAM Customer Charter values in all interactions with associates and customers.

Qualifications

An experienced customer experience professional with a proven track record in embedding CX principles to be used as the vehicle of change, service consistency, and establish a culture of continual improvement.

Data-driven with a proven track record in improving customer satisfaction and/or other relevant metrics.

Experience in delivering a range of property scope services (from fundamental through to premium).

Practical experience in delivering workplace-based community events and activations.

An innovative approach to customer and employee experience.

A passion for excellence in the delivery of customer and employee experience.

A cohesive management style that will achieve the business aims of this role.

Detail-oriented with the ability to solve problems.

Curious, agile, and resilient.

Strong communication, interpersonal, and presentation skills.

Persuasive and confident style of communication.

Tech savvy - should have a strong understanding of workplace technology and how it impacts on experience.

Self-motivated with a desire to deliver high standards and to promote this quality in others.

Ability to utilise all available resources to deliver the service and resolve problems as a team.

Able to demonstrate the ability to develop systems and procedures to ensure the smooth running of operations.

Have a strong understanding of the issues surrounding occupancy of property from the perspectives of both the Customer and landlord.

Preferably degree or equivalent qualified and hold membership of a professional organisation.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Refine Your Search

customer experience director jobs in benfleet, ess

Customer Experience Director

Office Administrator/PA

Buyer

Operations Manager

General Manager

Senior Product Manager

Operations Manager

Dior Ambassador

Administrator / Office & Business Support Coordinator

Regional Head of Housing Services

Part Time General Theatre Technician

Business Development Manager - Asbestos

General Manager

Business Development Executive / UK

Office Sales Administrator

Assistant Centre Manager

Retail Operations Manager

Director of Operations

Associate User Experience Director

Facilities Manager

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