Senior process Work, Jobs in Benington, Hrt (with Salaries)

CS Team Managers - Customer Service Team Manager
Hermes Europe —Enfield
- £12.71 an hour
- Communication skills
Operations Manager
ELMS Health Solutions Ltd —Cambourne
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Senior Operations Coordinator
RSP UK —Bedford
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Clinic Manager
Aventus Clinic —Hitchin
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
4d
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £35,000 - £40,000 a year
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Operations Director
Aiyara Partners —St Albans
- £100,000 - £120,000 a year
- Full-time
- Business development
- Continuous improvement
- Budgeting
Quick apply
9d
Internal Communications Business Partner 6 Month FTC
M Group —Stevenage
- AI
- Annual leave
- Employee assistance programme
Senior Audit Lead (EMEA GMP Audit)
GlaxoSmithKline —Ware
- £78,750 - £131,250 a year
- Full-time
- Writing skills
- Travel
- Communication skills
Training Coordinator
M Group —Whittlesford
- Microsoft Office
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Office Coordinator - Part Time (26 Hours)
Westmill Foods —Enfield
- Part-time
- Hotel
- Administrative experience
- Organisational skills
Quick apply
Senior Brand Producer
D.O.D - Degree of Difference —Biggleswade
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Leadership
- Time management
Quick apply
5d
Senior Consultant
M Group —Stevenage
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quality Engineer - DMSG (Full Time)
DM Systems Group Ltd —Letchworth
- Up to £38,000 a year
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Free parking
Quick apply
10d
eDiscovery Consultant, EMEA restricted
Consilio LLC —London
- Full-time
- Remote
- Bachelor's degree
- Travel
- Mentoring
AMS OpenText COTS Application Support| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Communication skills
8d
Re-Integration & Education Officers
Hertfordshire County Council —Stevenage
- £34,434 - £37,280 a year
- English
- Experience working with children
- Driving

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senior process jobs near benington, hrt

CS Team Managers - Customer Service Team Manager

Hermes Europe -
Enfield

Apply Now

Job details

Fixed term contract
£12.71 an hour

Qualifications

Complaint handling
Performance management
Customer interaction
Team motivation leadership
Communication skills

Full job description

Posted Monday, 27 July 2026 at 19:00 | Expires Monday, 24 August 2026 at 18:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Ready to lead a team that shapes outstanding customer experiences?

At Evri, we’re transforming how our customers feel every time they reach out for help. Our Customer Service teams are at the heart of that mission - driving fast, effective, empathetic support that truly makes a difference.

If you’re energised by coaching others, thrive in a fast‑paced environment, and love finding smarter ways to solve problems, this could be your next exciting move.

Join us as a Customer Service Team Manager on a 12 month Fixed Term Contract and lead a high performing team of Advisors who deliver service excellence across every conversation, channel, and customer moment.

What you’ll be doing

As our Customer Service Team Manager, you’ll lead, motivate and develop a team of around 15 Customer Service Advisors creating an environment where people feel supported, empowered and inspired to perform at their best.

You’ll champion brilliant basics, remove barriers to great customer outcomes, and ensure your team consistently delivers fast, effective resolutions across all contact types.

Lead, coach and develop your team through regular 1:1s and huddles.
Build a positive, high‑performing team culture.
Drive strong performance across KPIs, including speed to resolution and complaint handling.
Use insights and feedback to improve team engagement and customer experience.
Monitor performance and absence to maximise productivity.
Ensure enquiries and complaints are resolved quickly and effectively.
Identify trends and recommend improvements to reduce repeat contact.
Make confident decisions in the absence of senior managers.

What you’ll bring

We’re looking for someone with the passion and capability to lead a team in a busy contact centre environment. You’ll bring:

Experience managing people in a contact centre or fast‑paced customer environment
A proven ability to coach, inspire and motivate teams to exceed performance goals
Strong communication skills - clear, engaging and able to influence at all levels
Confidence working with data, KPIs and operational targets
Great organisation and time‑management skills
A collaborative mindset and the ability to build strong relationships across CS, IT and Process Improvement

Why Evri?

At Evri, we grow when our people do. You’ll join a supportive, inclusive workplace where everyone can be themselves, contribute ideas and make a real impact. We’re committed to creating opportunities, removing barriers and ensuring every colleague is valued for who they are and what they bring.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s shape it together.

Evri Group for everyone

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.

Job Details

Job Family

Customer Services Process Management

Job Function

Customer Services

Pay Type

Salary

Hiring Min Rate

30,750 GBP

Hiring Max Rate

30,750 GBP

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Morley, UK

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senior process jobs in benington, hrt

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AMS OpenText COTS Application Support| Stevenage, UK

Re-Integration & Education Officers

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