Application support Work, Jobs in Benson, Oxf (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Tech/Data Support Officer
Dingley's Promise —Newbury
- £22,000 a year
- Part-time
- Hybrid work
- Data entry
Quick apply
15h
IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
5d
Service Support Advisor
UK Atomic Energy Authority —Culham
- £32,903 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Quick apply
6d
Empty Homes Data Co-Ordinator
A2Dominion Group —Oxford
- £32,248 - £35,000 a year
- Data analysis skills
- Data entry
- Communication skills
- Employee discount
Junior Data Analyst
Thatcham Research —Thatcham
- £34,300 a month
- Monday to Friday
- Hybrid work
- Computer Science
- Analysis skills
- Agile
- Free parking
1d
International Service Co-ordinator
Outsource International Ltd —Newbury
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Free parking
- Sick pay
Quick apply
19h
Cyber Security Analyst
Hotality IT Solutions Ltd —Basingstoke
- £27,000 - £36,000 a year
- Full-time
- English
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
7d
IT Application Analyst
TravelodgeHotels —Thame
- Full-time
- Hybrid work
- Hotel
- Continuous improvement
- Employee discount
Quick apply
6d
Data & Insight Analyst
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £38,220 - £40,777 a year
- Part-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Annual leave
- Flexitime
3d
Information Analyst
West Berkshire Council —Newbury
- £41,771 - £48,226 a year
- Full-time
- Data analysis skills
- English
- Communication skills
- Annual leave
- Employee assistance programme
23h
Compliance Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
13d
Systems Operations Specialist
KNAPP U.K. Limited —Chalgrove
- Full-time
- English
- Communication skills
Dynamics CRM Application Support Developer
The Chartered Institute of Marketing —Cookham
- £38,000 - £42,000 a year
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
8d
Software Tester
AKONI TECHNOLOGIES LTD —Reading
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- APIs
- Communication skills
- Free parking
Quick apply
1d
Customer Services Assistant
The Perfume Shop —High Wycombe
- £27,000 a year
- Full-time
- Communication skills
8h
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
Library Services Co- Ordinator
EBSCO —Didcot
- Full-time
- CRM software
- Microsoft Outlook
- Computer literacy
4d

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application support jobs near benson, oxf

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
7 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support jobs in benson, oxf

Second Line Support

Tech/Data Support Officer

IT Support Assistant

Service Support Advisor

Empty Homes Data Co-Ordinator

Junior Data Analyst

International Service Co-ordinator

Cyber Security Analyst

IT Application Analyst

Data & Insight Analyst

Information Analyst

Compliance Service Delivery Lead

Systems Operations Specialist

Dynamics CRM Application Support Developer

Inbound Service Delivery Lead

Software Tester

Customer Services Assistant

Corporate Account Manager

Application Support Analyst

Library Services Co- Ordinator

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