Technical support occupations Work, Jobs in Betchworth, Sry (with Salaries)

Tier 2 Technical Support Agent (UK)
Hapana —London
- £43,000 a year
- Weekend availability
- Remote
- CRM software
- Organisational skills
- APIs
Quick apply
Service Support Technician
Mid Sussex District Council —Haywards Heath
- £35,412 - £39,862 a year
- Full-time
- Communication skills
13d
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Tech Support (Remote Position)
WizzHosting —London
- Remote
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
13d
IT Support Engineer - 1st Line Application Support
HealthNetConnections Ltd —Aldershot
- From £25,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
Quick apply
3d
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
IT Field Support Technician - T2 / Second Line
Concero UK —Woking
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
11d
London Junior IT Consultant (1-Year Contract)
Gadgets Lab Ltd —London
- £32,000 - £40,000 a year
- 8 hour shift
- In-person
- Communication skills
Quick apply
7d
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
System Support Administrator
Impact Food Group —Woking
- Full-time
- POS
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
IT Support Engineer
Anthropic —London
- £130,000 - £175,000 a year
- Hybrid work
- Google Suite
- Bachelor's degree
- Scripting
- Flexible schedule
12d
Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- From £55,662 a year
- Full-time
- Travel
- In-person
- Communication skills
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Onsite Helpdesk Engineer
KDDI Europe —London
- Up to £39,000 a year
- Temporary
- No experience needed
- English
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
11d

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Tier 2 Technical Support Agent (UK)

Hapana -
London

Quick apply

Job details

£43,000 a year

Qualifications

CRM software
Authentication
Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Ticket management
Process improvement
Internal department liaison
Organisational skills
Technical writing
APIs
Customer support
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

WHO WE ARE

Hapana powers some of the world's leading fitness brands. Walk into Fitstop, STRONG Pilates, KX Pilates, Gold's Gym or J.I.M and there's a good chance our platform is running the entire business—from memberships and bookings to payments, marketing and growth.

The fitness industry is evolving rapidly, and we're the technology helping drive that transformation.

Today we're a team of 115 people across Australia, USA, UK, Brazil, Singapore and India, building products that thousands of fitness businesses rely on every day. Everything we create has a direct impact on real customers, real businesses and millions of member experiences around the world.

We're entering an exciting new chapter as we invest heavily in our platform, AI capabilities and product innovation. If you're passionate about solving meaningful problems, working with talented people and shipping products that customers love, we'd love to meet you.

THE OPPORTUNITY

As a Tier 2 Technical Support Agent, you'll be the technical backbone of our support team, the person others turn to when an issue needs a deeper level of expertise. You'll take ownership of the most complex support tickets across all Hapana product lines, working through problems that span APIs, webhooks, authentication, CRM integrations and payment processing.

This role sits at the intersection of support, product and engineering. You'll work closely with our Development, Product and Onboarding teams to validate technical requirements, unblock customers and make sure every stakeholder has accurate, timely information. You'll also help shape the way our support function operates, spotting opportunities to improve processes and building the knowledge base that helps the whole team work smarter.

Most importantly, you'll bring a level head and sharp problem solving to every ticket, protecting the client experience even when the issue in front of you is anything but simple.

WHAT YOU'LL DO

Ticket Ownership & Resolution: Manage a high volume of Tier 2 support tickets, resolving complex technical issues, escalating where needed and meeting SLA requirements while maintaining accuracy under pressure.
Technical Expertise: Serve as the team's subject matter expert on web development concepts including APIs, webhooks and authentication, and build deep working knowledge of CRM systems, particularly GoHighLevel.
Stripe & Payments Support: Troubleshoot payment processing, billing concerns and verification issues, escalating unresolved cases and keeping customers informed throughout resolution.
Process & Knowledge Base Improvement: Identify opportunities to improve support processes, create knowledge base articles and videos, and coordinate support-related data tasks.
Cross-Functional Liaison: Build strong relationships with CSMs, Development, Product, Onboarding and Sales, validating technical requirements and making sure every stakeholder has accurate information.
Autonomous Judgement: Work effectively under pressure, both independently and with supervision, maintaining a high level of accuracy across a demanding ticket queue.

WHAT YOU'LL BRING

We're looking for someone who's naturally curious, technically sharp and genuinely enjoys solving problems for people. You'll ideally bring:

Experience in technical support or a Tier 2 support role, preferably within SaaS or software environments.
Strong troubleshooting, analytical and problem-solving abilities.
Familiarity with APIs, webhooks and basic web development concepts.
Excellent written and verbal communication skills, with the ability to simplify complex technical issues for a non-technical audience.
Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.
Experience with Stripe or other payment processors is a plus.
Basic experience with CRM platforms is highly advantageous.
Ability to collaborate effectively across multiple departments.
Ability to work on weekends, with two rostered days off (RDOs) during the week.

If you're reading this thinking, “I don't tick every single box, but this sounds like me,” we'd still love to hear from you. We hire for potential as much as experience.

WHAT SUCCESS LOOKS LIKE

By the end of your first year, you'll have:

Become the go-to technical expert for complex, escalated support issues.
Consistently met SLA and accuracy targets across a high-volume ticket queue.
Built trusted working relationships across CSMs, Development, Product, Onboarding and Sales.
Strengthened our knowledge base with articles and videos that reduce repeat escalations.
Deepened your expertise in GoHighLevel, Stripe and Hapana's broader technical ecosystem.
Helped shape stronger, smarter support processes for the wider team.

LIFE AT HAPANA

We believe great work happens when people are trusted, supported and given room to do their best work. What you'll enjoy:

Birthday Leave – Take your birthday off, on us.
Wellness Days – Two additional wellbeing days each year, separate from annual leave.
Work From Anywhere – Spend up to two weeks each year working from anywhere in the world.
Home Office Allowance – Create a workspace you'll genuinely enjoy.
Paid Parental Leave – Supporting both primary and secondary carers.

JOIN US

We're building products that power the future of fitness and we're only just getting started.

If you love solving meaningful problems, collaborating with exceptional people and seeing your work make a genuine impact, we'd love to hear from you.

Hapana is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can do their best work. Different perspectives make us stronger, and they're one of the reasons we've come this far—and will continue to grow.

We're excited to manage this recruitment ourselves, so we won't be partnering with recruitment agencies for this opportunity.

Quick apply

Refine Your Search

technical support occupations jobs in betchworth, sry

Tier 2 Technical Support Agent (UK)

Service Support Technician

Support Specialist in the UK

Tech Support (Remote Position)

Product Support Specialist (Part-Time)

IT Support Engineer - 1st Line Application Support

Junior IT Support

IT Field Support Technician - T2 / Second Line

London Junior IT Consultant (1-Year Contract)

Technical Support Engineer - Digital Customer Success

System Support Administrator

MSP 3rd Line Service Desk Technician

Junior Support Engineer

IT Support Engineer

Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ

First Line Support / Helpdesk Engineer - Hybrid

First Response Engineer - Service Desk - MSP

Onsite Helpdesk Engineer

Trainee IT Support Engineer

End User Support Engineer (L2/L3)

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