Head of customer experience Work, Jobs in Biggleswade, Bdf (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
7d
ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Quality control
- Annual leave
Responsive Administrator
FSG Property Services Ltd —Milton Keynes
- Up to £32,000 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
8d
Customer Transformation Lead - Smart Meters - 6/12 Month Secondment
Affinity Water —Hatfield
- £65,000 a year
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
CRM Executive
Hotel Chocolat —Royston
- £35,000 a year
- Hybrid work
- Hotel
- Communication skills
- Employee discount
14d
Supply Chain Coordinator
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
9d
Internal Sales
Fortus UK —Letchworth
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
HR Apprentice
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Contracts
- Front desk
9d
Project Support Administrator
Power Distribution Support Ltd —Willingham
- From £2,600 a month
- Overtime
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
Customer Experience Advisor
Hotel Chocolat —Royston
- £27,153 a year
- Weekend availability
- CRM software
- Hotel
- Communication skills
- Employee discount
14d
Head of Marketing
ACO Technologies plc —Shefford
- Hybrid work
- Travel
- Leadership
- Annual leave
Head of FM Key Accounts
PHSGroup —Milton Keynes
- Remote
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
Assistant Brand Manager
Westland Horticulture Ltd —Huntingdon
- Full-time
- Microsoft Powerpoint
- Product management
- Travel
Quick apply
13h
Planning Executive
NicholsonSTS —Bassingbourn
- £35,000 - £40,000 a year
- 8 hour shift
- Maths
- Communication skills
- Free parking
- Work from home
Quick apply
11h
Assistant Manager
Rosso Lounge —Biggleswade
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant management
- Employee discount
Quick apply
4d
HR & Training Administrator
Heales Medical —Hitchin
- £27,000 - £28,000 a year
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
New Business Project Manager - CAMM Family
MBDA —Stevenage
- £40,000 - £64,000 a year
- Overtime
- Hybrid work
- Management
- Project management
- Free parking
Head Of Customer Experience
Lookers —Bedford
- Full-time
- Travel
- Analytics
- Annual leave
Quick apply
Office Manager (with Finance Skills)
Iprova —Cambridge
- Full-time
- Hybrid work
- Google Suite
- English
- Microsoft Office
- Employee stock ownership plan

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head of customer experience jobs near biggleswade, bdf

Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

head of customer experience jobs in biggleswade, bdf

Head of Customer Success

ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)

Responsive Administrator

Customer Transformation Lead - Smart Meters - 6/12 Month Secondment

CRM Executive

Supply Chain Coordinator

Internal Sales

Digital Marketing Manager

HR Apprentice

Project Support Administrator

Customer Experience Advisor

Head of Marketing

Head of FM Key Accounts

Assistant Brand Manager

Planning Executive

Assistant Manager

HR & Training Administrator

New Business Project Manager - CAMM Family

Head Of Customer Experience

Office Manager (with Finance Skills)

I want to receive the latest job alerts for head of customer experience in biggleswade, bdf

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