Please be aware that this role requires a commitment of 32 hours per week.
Location: West Bromwich
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities
Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials.
Our operations have two key components. Our 'under the roof' associates process orders with industry-leading speed, picking and packing customer orders to enable our 30-minute delivery promise. We operate with a people-first approach, with teams working across morning and afternoon shifts to serve customers seven days a week.
Meanwhile, our 'on the road' delivery network primarily utilizes Amazon Flex delivery partners on e-bikes specially optimized for rapid urban delivery. We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.
Our team combines the best of Amazon's retail and logistics expertise, leveraging both Fresh and AMZL operational excellence. We foster a collaborative environment that encourages creative problem-solving and continuous improvement, as we work to revolutionize convenience shopping through ultra-fast delivery.
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
